JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I'm an *******@legal matters & after being treated like a step child & fired from a church where I thought after being ordered to Therapy...that I'd be given a FAIR SHAKE...This wasn't the *******@1st Baptist Church of Glenarden for Me...I've seen Many Others Moved Frim Dept to Dept...I was Shown the door. Currently waiting for them 1st Baptist Church of Glenarden to decide if they're going to pay Me My 24hrs of Annual Leave they attempted to shirt Me & the 6hrs of work performed on 5/29/24...1st Baptist Church of Glenarden tried to remove My entry from adp...? R there any attorneys that R willing to help Me with this...?😊 I'm feeling taken advantage of & not to mention the supervisor bessie jefferson was allowed to use intimidation actions towards Me & HR NEVER ADDRESSED HER...TO MY KNOWLEDGE BUT I LOOSE MY GAINFUL EMPLOYMENT 😡😡😡
I have been impressed with Just Answer. It's so easy to get an expert response. I've been connected with Veterinarians, Gardening, Email Outlook experts and ever connection was prompt and professional. Responses were thorough and each contact folllowed up to ensure my answer was received and met my needs. The Gardener even provided resources for me as a new Gardener myself this was super helpful and saved me hours of research. Highly recommend this service.
I was looking for parts for a cub cadet model 19B******* grass catcher, I was called back by technician Eric. And with me just being able to describe the needed parts, he was able to pull up a exploded parts view and help me get the right parts I needed. Super Awesome technician, JustAnswer? Is a great service, Highly recommend. And did I mention how Awesome Eric the technician is.
I had very specific questions regarding VA benefits and the laws that protect federal benefits. I got the exact answers I needed. Just remember to be specific with whatever you're asking, that way you allow the attorney to zero in on exactly what you need.
Joshua took the time to speak clearly answer my questions. The highest compliment I have is that he was not patronizing. I appreciate that greatly.
The advice that the trainer gave, made me feel much better and I am not being a bad dog mom.
I could not get my phone to work with a certain app but after my session with your professional the issue was resolved and all is well!
The technician that helped me was knowledgeable and very effective in answering my questions. He is to be commended. I had issues with billing because I did not realize I was buying a membership instead of paying only the join fee. The service is worthwhile. Just be certain to read carefully about the billing.
The attorney was very thorough and empathetic to our situation. I would definitely reach out again!
I have been a subscriber for less than a month and I have three questions answered. I'm an extremely satisfied with all three interactions. My questions have been answered promptly and with clear expertise. The services saved me a ton of time and money in just three interactions. So far I love it.
David was immediately knowledgeable and knew exactly what was happening and gave great advice. A scam agency claiming 20 year old debt was threatening to have me served at work. He gave immediate guidance and alleviated my fears.
It is such a relief to get a straight answer quick and effective. They gave me advice to check, stayed with me while I checked, even as I was at work juggling them and my job, then gave me other options to settle my issue.Quick fast and in a hurry! And most of all HELPFUL!
As I wrote "quick and efficient"
I did not have any other possibility to solve the problem as I was working and lost precious time
I consulted JustAnswer regarding confirmation of relationship information on adult guardianship paperwork for upcoming proceedings and questions about obligations, liability, and potential legal and financial exposure. I walked away with answers to my questions and a weight lifted off of my shoulders.
My cat, Ozzie, was having issues with one of his eyes suddenly, which sent me into a panic. I found justanswer and was connected with a vet who was able to take a look at his eye and compare his symptoms to figure out it was most likely allergies or an upper respiratory infection. She gave me a list of recommendations that I could purchase over the counter to see if they help him before spending hundreds for an in person vet visit. I feel so much better now!
This was an easy process and cheaper than paying $100.00 or more consultation fee. I got great advice, and no attitude, such as I'm superior and hurry up I want to move on. 100% satisfied!
Dr. SIMI was very knowledgeable about hyperthyroidism and blood pressure for cats. She gave me hope that will my cat will be OK and he might be able to see again. Also seemed knowledgeable and patient. I would go for her for questions again if needed.
Phil was able to answer my questions swiftly and really helped put my mind to ease. He is very knowledgeable and knows the nitty gritty things.
I recommend him!
Talked with mechanic Shane Brackin who was phenomenal! He knew my question and was prepared to answer right away. Straight to the point! Very specific instructions and directions. Thanks Shane!
Tech explained problem and provided solution to my power washer leak.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care