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JustAnswerReviews 12,157

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,763
This company responds to reviews on average within 1 day
Maryland
2 reviews
0 helpful votes
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Beware of Church Employment
June 16, 2024

I'm an *******@legal matters & after being treated like a step child & fired from a church where I thought after being ordered to Therapy...that I'd be given a FAIR SHAKE...This wasn't the *******@1st Baptist Church of Glenarden for Me...I've seen Many Others Moved Frim Dept to Dept...I was Shown the door. Currently waiting for them 1st Baptist Church of Glenarden to decide if they're going to pay Me My 24hrs of Annual Leave they attempted to shirt Me & the 6hrs of work performed on 5/29/24...1st Baptist Church of Glenarden tried to remove My entry from adp...? R there any attorneys that R willing to help Me with this...?😊 I'm feeling taken advantage of & not to mention the supervisor bessie jefferson was allowed to use intimidation actions towards Me & HR NEVER ADDRESSED HER...TO MY KNOWLEDGE BUT I LOOSE MY GAINFUL EMPLOYMENT 😡😡😡

Date of experience: June 6, 2024
Indiana
1 review
0 helpful votes
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I have been impressed with Just Answer. It's so easy to get an expert response. I've been connected with Veterinarians, Gardening, Email Outlook experts and ever connection was prompt and professional. Responses were thorough and each contact folllowed up to ensure my answer was received and met my needs. The Gardener even provided resources for me as a new Gardener myself this was super helpful and saved me hours of research. Highly recommend this service.

Date of experience: June 6, 2024
Kentucky
1 review
0 helpful votes
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Grass catcher parts.
June 15, 2024

I was looking for parts for a cub cadet model 19B******* grass catcher, I was called back by technician Eric. And with me just being able to describe the needed parts, he was able to pull up a exploded parts view and help me get the right parts I needed. Super Awesome technician, JustAnswer? Is a great service, Highly recommend. And did I mention how Awesome Eric the technician is.

Date of experience: June 5, 2024
Virginia
2 reviews
0 helpful votes
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Great Service
June 15, 2024

I had very specific questions regarding VA benefits and the laws that protect federal benefits. I got the exact answers I needed. Just remember to be specific with whatever you're asking, that way you allow the attorney to zero in on exactly what you need.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Joshua took the time to speak clearly answer my questions. The highest compliment I have is that he was not patronizing. I appreciate that greatly.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Dog trainer advice
June 15, 2024

The advice that the trainer gave, made me feel much better and I am not being a bad dog mom.

Date of experience: June 5, 2024
South Carolina
2 reviews
0 helpful votes
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I could not get my phone to work with a certain app but after my session with your professional the issue was resolved and all is well!

Date of experience: June 5, 2024
Utah
1 review
0 helpful votes
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The technician that helped me was knowledgeable and very effective in answering my questions. He is to be commended. I had issues with billing because I did not realize I was buying a membership instead of paying only the join fee. The service is worthwhile. Just be certain to read carefully about the billing.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Excellent Advice
June 15, 2024

The attorney was very thorough and empathetic to our situation. I would definitely reach out again!

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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I have been a subscriber for less than a month and I have three questions answered. I'm an extremely satisfied with all three interactions. My questions have been answered promptly and with clear expertise. The services saved me a ton of time and money in just three interactions. So far I love it.

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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Help with collection agency scam
June 15, 2024

David was immediately knowledgeable and knew exactly what was happening and gave great advice. A scam agency claiming 20 year old debt was threatening to have me served at work. He gave immediate guidance and alleviated my fears.

Date of experience: June 5, 2024
Georgia
1 review
0 helpful votes
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Impressive
June 15, 2024

It is such a relief to get a straight answer quick and effective. They gave me advice to check, stayed with me while I checked, even as I was at work juggling them and my job, then gave me other options to settle my issue.Quick fast and in a hurry! And most of all HELPFUL!

Date of experience: June 5, 2024
Israel
1 review
0 helpful votes
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Quick and efficient
June 15, 2024

As I wrote "quick and efficient"
I did not have any other possibility to solve the problem as I was working and lost precious time

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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What a relief!
June 15, 2024

I consulted JustAnswer regarding confirmation of relationship information on adult guardianship paperwork for upcoming proceedings and questions about obligations, liability, and potential legal and financial exposure. I walked away with answers to my questions and a weight lifted off of my shoulders.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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My cat, Ozzie, was having issues with one of his eyes suddenly, which sent me into a panic. I found justanswer and was connected with a vet who was able to take a look at his eye and compare his symptoms to figure out it was most likely allergies or an upper respiratory infection. She gave me a list of recommendations that I could purchase over the counter to see if they help him before spending hundreds for an in person vet visit. I feel so much better now!

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Worth it!
June 15, 2024

This was an easy process and cheaper than paying $100.00 or more consultation fee. I got great advice, and no attitude, such as I'm superior and hurry up I want to move on. 100% satisfied!

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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Cat Thyroid and blood pressure
June 15, 2024

Dr. SIMI was very knowledgeable about hyperthyroidism and blood pressure for cats. She gave me hope that will my cat will be OK and he might be able to see again. Also seemed knowledgeable and patient. I would go for her for questions again if needed.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Phil was able to answer my questions swiftly and really helped put my mind to ease. He is very knowledgeable and knows the nitty gritty things.
I recommend him!

Date of experience: June 5, 2024
Georgia
1 review
0 helpful votes
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Straight to the point!
June 15, 2024

Talked with mechanic Shane Brackin who was phenomenal! He knew my question and was prepared to answer right away. Straight to the point! Very specific instructions and directions. Thanks Shane!

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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Power washer relief
June 15, 2024

Tech explained problem and provided solution to my power washer leak.

Date of experience: June 5, 2024