JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Jared is a friendly, helpful guy and solved my problem quickly and accurately!
Jon was very compassionate, thoughtful and thorough as he helped me navigate my concerns about my current marital situation.
I felt heard and understood.
His answers were clear and informative.
Agent was very thorough and very kind. He sure knew much more than IRS did!
I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.
I was given highly specific advice, which has pointed me in the right direction. The MD, who is also a pharmacist, knew exactly what he was talking about.
Scott was very informative and helped me feel more confident in my sutuation & just over all great experience. Now i have the courage to move fwd to litugation.
Money well spent! Great advice from a real attorney who was able to quote law.
I'm handy with repairs and can fix most things once I figure out what the problem is. Just Answers is perfect fit for me because it helps me get started on the right problem first and saves me time and money.
I got fast service was directly connected to a person... thank you
Very detailed on finding exact fit for older gun.
Very engaging with many follow up questions
The tech rep provided an assortment of suggestions to assist me with my issue.
Very informative patient great answers great advice sort of plan moving forward for me and my doctor I have now Just made me feel a little bit more confident about how sciatic nerve pain happens so as I'm talking to the doctor I can be more informed to ask different questions that I should be asking
I asked questions in regards to my pet's diagnosis, as my Dr. wasn't giving me much and I was scared, I sent the findings over from the testing ti this Dr and he or she was able to explain the findings ti me so U understood! I am grateful for this and will be looking for a new Doctor!
I received a call promptly after I initiated a request. The lawyer that was assigned to me, gave me the most information that I have received and pointed me in the right direction to handle the Case at hand, thanks again, George you're amazing
Rick responded promptly, reassured me about my card was not sent to individuals, sent me links and I nro I was looking for and instrucción on thd process.
Professional demeanor.
I was having trouble getting the food and medicine that my vet left outside the office for her. He hasn't actually seen her and I had also talked with another expert that was helpful the day the issue started so I just had some follow up questions. He gave me some alternative options which I really appreciated.
My experience with Mahwish has been extremely helpful for both advice on my situation and confidence reminder of who I am and what I deserve. She is encouraging but will tell u exactly what she thinks.
She is awesome! Listens very well!
Thought this was a part of Kitchenaid. Was led to believe that the $5 was refundable. Was also led to believe that I could cancel, which I did 5 minutes after I found out I was not going to receive an answer. Still charged $30 more.
I had an obscure issue with my sewing machine, and the expert helped me work through troubleshooting. Didn't resolve, but now I know a service visit isn't money wasted. Very attentive during the process. Appreciated the help.
This is an amazing place to come for assistance!@legaleagle was phenomenal in helping me with our problem and my anxiety was reduced drastically. This is the place to go for legal questions to get you going in the right direction.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28