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JustAnswerReviews 12,148

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,763
This company responds to reviews on average within 1 day
Canada
1 review
0 helpful votes
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Problem quickly solved
June 14, 2024

Jared is a friendly, helpful guy and solved my problem quickly and accurately!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Thorough Guidance
June 14, 2024

Jon was very compassionate, thoughtful and thorough as he helped me navigate my concerns about my current marital situation.
I felt heard and understood.
His answers were clear and informative.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Agent was very thorough and very kind. He sure knew much more than IRS did!

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.

Date of experience: June 4, 2024
Maine
2 reviews
1 helpful vote
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Excellent service
July 12, 2024

I was given highly specific advice, which has pointed me in the right direction. The MD, who is also a pharmacist, knew exactly what he was talking about.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Awesome to be abke to JUST ASK!
June 14, 2024

Scott was very informative and helped me feel more confident in my sutuation & just over all great experience. Now i have the courage to move fwd to litugation.

Date of experience: June 4, 2024
Georgia
2 reviews
0 helpful votes
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Money well spent! Great advice from a real attorney who was able to quote law.

Date of experience: June 4, 2024
Hawaii
1 review
0 helpful votes
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Great Service For DIY People
June 14, 2024

I'm handy with repairs and can fix most things once I figure out what the problem is. Just Answers is perfect fit for me because it helps me get started on the right problem first and saves me time and money.

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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Fast and knowledgeable
June 14, 2024

I got fast service was directly connected to a person... thank you

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Very detailed on finding exact fit for older gun.
Very engaging with many follow up questions

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Prompt and professional!
June 14, 2024

The tech rep provided an assortment of suggestions to assist me with my issue.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Sciatic nerve
June 14, 2024

Very informative patient great answers great advice sort of plan moving forward for me and my doctor I have now Just made me feel a little bit more confident about how sciatic nerve pain happens so as I'm talking to the doctor I can be more informed to ask different questions that I should be asking

Date of experience: June 4, 2024
Michigan
2 reviews
0 helpful votes
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I asked questions in regards to my pet's diagnosis, as my Dr. wasn't giving me much and I was scared, I sent the findings over from the testing ti this Dr and he or she was able to explain the findings ti me so U understood! I am grateful for this and will be looking for a new Doctor!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Awesome Service
June 14, 2024

I received a call promptly after I initiated a request. The lawyer that was assigned to me, gave me the most information that I have received and pointed me in the right direction to handle the Case at hand, thanks again, George you're amazing

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Question regarding taxes
June 14, 2024

Rick responded promptly, reassured me about my card was not sent to individuals, sent me links and I nro I was looking for and instrucción on thd process.
Professional demeanor.

Date of experience: June 4, 2024
Georgia
2 reviews
0 helpful votes
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I was having trouble getting the food and medicine that my vet left outside the office for her. He hasn't actually seen her and I had also talked with another expert that was helpful the day the issue started so I just had some follow up questions. He gave me some alternative options which I really appreciated.

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
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Relationship expert
June 14, 2024

My experience with Mahwish has been extremely helpful for both advice on my situation and confidence reminder of who I am and what I deserve. She is encouraging but will tell u exactly what she thinks.
She is awesome! Listens very well!

Date of experience: June 4, 2024
Arkansas
1 review
0 helpful votes
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Rip off!
June 14, 2024

Thought this was a part of Kitchenaid. Was led to believe that the $5 was refundable. Was also led to believe that I could cancel, which I did 5 minutes after I found out I was not going to receive an answer. Still charged $30 more.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Indiana
1 review
0 helpful votes
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Valiant Effort
June 14, 2024

I had an obscure issue with my sewing machine, and the expert helped me work through troubleshooting. Didn't resolve, but now I know a service visit isn't money wasted. Very attentive during the process. Appreciated the help.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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This is an amazing place to come for assistance!@legaleagle was phenomenal in helping me with our problem and my anxiety was reduced drastically. This is the place to go for legal questions to get you going in the right direction.

Date of experience: June 4, 2024