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JustAnswerReviews 12,305

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,806
This company responds to reviews on average within 1 day

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New York
1 review
0 helpful votes
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Problem solved in a chat
July 21, 2024

I had two issues related to streaming services and your experts resolved them for me. Excellent service.

Date of experience: July 11, 2024
Wisconsin
2 reviews
0 helpful votes
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Helpful
July 21, 2024

It was helpful. I received the first text offering to help at 11:30 pm 🤔. The second text 15 minutes later.

Date of experience: July 11, 2024
Colorado
1 review
0 helpful votes
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Account help
July 21, 2024

I received excellent help from your technical expert.
The only problem however is I was charged $46.00 and I was told the support would be $1.00. I plan on disputing the charges with my Discover bank once the charge is processed.

Date of experience: July 11, 2024
TT
1 review
0 helpful votes
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I thought it was 1$ to get an answer to a question then I checked my account and 49us additional came out. When I investigated I see it's a monthly subscription when I just wanted an answer to a 1 question. It took a while to get a to chat with me and instead of getting the answer to my question I paid for I got an automated message and I still can't get the answer to what I asked. I will never do this again. You all to sneaky with these things just to scam ppl out of their money. Then I asked for a refund and only got the option to cancel the subscription so I wasted 50us for nothing

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Arizona
1 review
0 helpful votes
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Advice from a car tech.
July 21, 2024

It was fast and helpful. The tech was knowledgeable and went above and beyond.

Date of experience: July 11, 2024
New Jersey
1 review
0 helpful votes
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Refrigerator repair
July 21, 2024

The response was polite and possibly helpful, I'll let you know after I get the filter and try it out then I'll let you know the results.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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The Atty Mike Berger called me within minutes upon paying my membership fee and he gave me reassurance to calm down because they will not gonna fire me. He was right! I went to the meeting with HR and the Store Manager 2-hr later in a 3-way conference call. I used his phenomenal advice. I won my small case at the HR meeting. Thank you so much Atty Mike.

Date of experience: July 11, 2024
Oregon
1 review
0 helpful votes
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Excellent advice
July 21, 2024

I needed to know the value of a painting and the best way to sell it. Received a quick and knowledgeable response.

Date of experience: July 11, 2024
Colorado
2 reviews
0 helpful votes
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I worked with Patrick C. He was outstanding and was very patient with me over 2 days of questions.
In the end it was his research that came up with a product to solve my request.

On a scale of 1 to 10 he was a 15.

Date of experience: July 11, 2024
California
2 reviews
0 helpful votes
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Quick Fix
July 21, 2024

Evening -they were available via chat. The first recommendation fixed my computer. Couldn't be happier.

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Great
July 21, 2024

Answered all questions accurately and gave extra advice!

Date of experience: July 11, 2024
Canada
1 review
0 helpful votes
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Solutions
July 21, 2024

I was not happy with my results, but it gave me the information I needed. Thank you for your help.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Kentucky
1 review
0 helpful votes
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Generator Maintenance
July 21, 2024
Updated review

Excellent response!
Excellent knowledge!
Also polite!
Good experience!

Date of experience: July 11, 2024

Generator Maintenance
July 21, 2024
Previous review

Excellent response!
Excellent knowledge!
Also polite!
Good experience!

Date of experience: July 11, 2024
Ohio
1 review
0 helpful votes
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Bruno verses corncob
July 21, 2024

I notified Dr. George through just answer! My 2 yo Bruno ingested almost a whole corn cob. I didn't observe him doing it. He went walking through my house with a small piece and his mouth. My concern was that he did not chew it up, but swallowed big chunks. Are you allowed to look up whether it could be fatal. I didn't connected to just Answers with Dr. George. He gave me step-by-step instructions of what to do and then waited for me to get the peroxide. He was very patient to say needless to say, Bruno did not like the peroxide. Less than 10 minutes he vomited four times and I believe he brought all of it up. Observing throughout the night. Dr. George notified me later that evening and then the next day to see how Was Bruno was doing. We had a positive outcome and he's back to his playful self. Thank you, Dr. George.

Date of experience: July 11, 2024
Illinois
1 review
0 helpful votes
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Great Service
July 21, 2024

Issue related to AC thermostat. Air conditioning was not working. Agent was thorough, professional and understanding.

Date of experience: July 11, 2024
Colorado
1 review
0 helpful votes
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Quick and useful advice!
July 21, 2024

Quick and useful advice_ I was inquiring about how to create a new nonprofit organization as I want to separate from the mother organization and the lawyer contacted me withing 10 minutes and gave me a list of steps I need to take. Very helpful

Date of experience: July 11, 2024
North Carolina
1 review
0 helpful votes
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Great Help!
July 21, 2024

Dustin knew what he was addressing and conversed in a manner that was easy to follow and showed his experience.

Date of experience: July 11, 2024
GB
1 review
0 helpful votes
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Printer start up
July 21, 2024

I just needed help on my printer start up, which you gave and helped a lot. But the subscription was far too much for me.

Date of experience: July 11, 2024
Georgia
1 review
0 helpful votes
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Great Service
July 21, 2024

Debra was able to let me know my answer in a timely manner and it was much appreciated.

Date of experience: July 11, 2024
Pennsylvania
1 review
0 helpful votes
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Though texting probably isn't the best method for troubleshooting it does work.

Date of experience: July 11, 2024