On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had two issues related to streaming services and your experts resolved them for me. Excellent service.
It was helpful. I received the first text offering to help at 11:30 pm 🤔. The second text 15 minutes later.
I received excellent help from your technical expert.
The only problem however is I was charged $46.00 and I was told the support would be $1.00. I plan on disputing the charges with my Discover bank once the charge is processed.
I thought it was 1$ to get an answer to a question then I checked my account and 49us additional came out. When I investigated I see it's a monthly subscription when I just wanted an answer to a 1 question. It took a while to get a to chat with me and instead of getting the answer to my question I paid for I got an automated message and I still can't get the answer to what I asked. I will never do this again. You all to sneaky with these things just to scam ppl out of their money. Then I asked for a refund and only got the option to cancel the subscription so I wasted 50us for nothing
It was fast and helpful. The tech was knowledgeable and went above and beyond.
The response was polite and possibly helpful, I'll let you know after I get the filter and try it out then I'll let you know the results.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The Atty Mike Berger called me within minutes upon paying my membership fee and he gave me reassurance to calm down because they will not gonna fire me. He was right! I went to the meeting with HR and the Store Manager 2-hr later in a 3-way conference call. I used his phenomenal advice. I won my small case at the HR meeting. Thank you so much Atty Mike.
I needed to know the value of a painting and the best way to sell it. Received a quick and knowledgeable response.
I worked with Patrick C. He was outstanding and was very patient with me over 2 days of questions.
In the end it was his research that came up with a product to solve my request.
On a scale of 1 to 10 he was a 15.
Answered all questions accurately and gave extra advice!
I was not happy with my results, but it gave me the information I needed. Thank you for your help.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Excellent response!
Excellent knowledge!
Also polite!
Good experience!
Excellent response!
Excellent knowledge!
Also polite!
Good experience!
I notified Dr. George through just answer! My 2 yo Bruno ingested almost a whole corn cob. I didn't observe him doing it. He went walking through my house with a small piece and his mouth. My concern was that he did not chew it up, but swallowed big chunks. Are you allowed to look up whether it could be fatal. I didn't connected to just Answers with Dr. George. He gave me step-by-step instructions of what to do and then waited for me to get the peroxide. He was very patient to say needless to say, Bruno did not like the peroxide. Less than 10 minutes he vomited four times and I believe he brought all of it up. Observing throughout the night. Dr. George notified me later that evening and then the next day to see how Was Bruno was doing. We had a positive outcome and he's back to his playful self. Thank you, Dr. George.
Issue related to AC thermostat. Air conditioning was not working. Agent was thorough, professional and understanding.
Quick and useful advice_ I was inquiring about how to create a new nonprofit organization as I want to separate from the mother organization and the lawyer contacted me withing 10 minutes and gave me a list of steps I need to take. Very helpful
Dustin knew what he was addressing and conversed in a manner that was easy to follow and showed his experience.
I just needed help on my printer start up, which you gave and helped a lot. But the subscription was far too much for me.
Debra was able to let me know my answer in a timely manner and it was much appreciated.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28