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JustAnswerReviews 12,289

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,801
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Daisy and the Foxtail
July 20, 2024

They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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My granddog Homer snatched an entire chicken leg off my grandson's plate. He swallowed it whole. I consulted with Dr. Scott and he told me exactly what I needed to do. Homer was perfectly fine the next day.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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S10e screen black
July 20, 2024

My wife's phone was having an issue with the brightness level. Our tech came up with the correct answer in no time.

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
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I'm happy with the way they provided me with the answers. Enjoyed Talking to them.

Date of experience: July 10, 2024
Maine
1 review
0 helpful votes
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Oven repair
July 20, 2024

Not only was I provided with the appropriate part replacement number, I was also given a link to the YouTube video showing the procedure. I asked the same question in multiple variations and was reassured every time. I followed all of the steps and my oven is functional again. Thank you!

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Nailed The Solution - First Try
July 20, 2024

Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!

Date of experience: July 10, 2024
North Carolina
3 reviews
0 helpful votes
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Hisense Beverage Refrigerator
July 20, 2024

Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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Great!
July 20, 2024

The technician was very knowledgeable and very personable. He made it an easy process.

Date of experience: July 10, 2024
South Carolina
1 review
0 helpful votes
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Very knowledgeable advice
July 20, 2024

Dr Terri was very patient, thorough and knowledgeable in giving advice on what to do for my 2 dogs that ingested my husband's medications She gave referral to animal poison control who agreed with the advice she gave. Thank you for great service!

Date of experience: July 10, 2024
Tennessee
1 review
0 helpful votes
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Great experience
July 20, 2024

I was very pleased with the quick response. Professionally handled.

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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Helpful
July 20, 2024

My landlord is trying to make me pay electrical repairs that's his responsibility. I was advised to write him a letter for starters and see what happens.

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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Restraining Order advice.
July 20, 2024

The attorney I spoke with was responsive and knowledgeable. She was able to quickly respond to my questions and provided me with referrals in my area to pursue additional resources.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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BMW X3
July 20, 2024

Very helpful information. Discussed various options that would be useful.

Date of experience: July 10, 2024
Georgia
1 review
0 helpful votes
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Great experience
July 20, 2024

I used this platform for the first time not knowing what to expect and r, however it really felt on my expectations.
The tech answer all my questions and was was very knowledgeable, it gave me a great idea on how much to could cost me to fix a leak engine on my 2008 Ford Explorer XLT and the the replacement of my radiator along with my cooling Hoses.
I've been ripped off in the pass by prior mechanics.
Thank you very much Just Answer.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Quick and helpful answers!
July 20, 2024

I was looking for support on a weekend in order to be prepared for a meeting that was scheduled suddenly and seemed to be leading towards a result of homelessness for a friend

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Property dispute
July 20, 2024

I have a neihbor who wants my property. I have been threatened and intimidated. I feel he is going for adverse possesion. But when we first bought the property. We gave permission for them to ride horses in the woods. But due to litter and tons of beer cans. We revoked permission. He says they do not have to stay off of the property. Because the previous owner gave them permission. Since then they have tore up my property with 4 wheelers. But just answer helped me with the law and information. I am grateful. Now i just need to find a local attorney to help fight the problem.

Date of experience: July 10, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Maine
1 review
0 helpful votes
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A wonderful experience!
July 20, 2024

The vet who helped me with my kitten was wonderful. She was so responsive and gave me clear directions and steps to take that were easy for me to do and understand. I live in a very rural area, and it is really hard to get a vet appointment, so this was a huge relief for me. Thank you!

Date of experience: July 10, 2024
South Carolina
2 reviews
0 helpful votes
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Professional advice
July 20, 2024

The attorney answered my question in a concise, helpful manner. I would use the site again.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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Jade Expert! Must use!
July 20, 2024

I have 8 pieces of jade jewelry. Necklaces, Pendants, Earrings and a Bracelet. I knew NOTHING about jade. She gave me history, time period,comparisons and value. LADYTANYA65 was incredibly fast and extremely professional. If you are looking for jade appraisals, YOU MUST GO TO LADYTANYA65! :)

Date of experience: July 10, 2024
Oregon
1 review
0 helpful votes
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Dishwasher blues
July 20, 2024

Had no power to my dishwasher. Put me in touch with Austin and he talked me through a few different scenarios, we disconnected so I could try what he was suggesting. He called me back 15 minutes later, I told him what I found and he walked me through the fix. Saved me a service call and was back up and running in less than an hour. Super helpful!

Date of experience: July 10, 2024