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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.
My granddog Homer snatched an entire chicken leg off my grandson's plate. He swallowed it whole. I consulted with Dr. Scott and he told me exactly what I needed to do. Homer was perfectly fine the next day.
My wife's phone was having an issue with the brightness level. Our tech came up with the correct answer in no time.
I'm happy with the way they provided me with the answers. Enjoyed Talking to them.
Not only was I provided with the appropriate part replacement number, I was also given a link to the YouTube video showing the procedure. I asked the same question in multiple variations and was reassured every time. I followed all of the steps and my oven is functional again. Thank you!
Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!
Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.
Dr Terri was very patient, thorough and knowledgeable in giving advice on what to do for my 2 dogs that ingested my husband's medications She gave referral to animal poison control who agreed with the advice she gave. Thank you for great service!
I was very pleased with the quick response. Professionally handled.
My landlord is trying to make me pay electrical repairs that's his responsibility. I was advised to write him a letter for starters and see what happens.
The attorney I spoke with was responsive and knowledgeable. She was able to quickly respond to my questions and provided me with referrals in my area to pursue additional resources.
I used this platform for the first time not knowing what to expect and r, however it really felt on my expectations.
The tech answer all my questions and was was very knowledgeable, it gave me a great idea on how much to could cost me to fix a leak engine on my 2008 Ford Explorer XLT and the the replacement of my radiator along with my cooling Hoses.
I've been ripped off in the pass by prior mechanics.
Thank you very much Just Answer.
I was looking for support on a weekend in order to be prepared for a meeting that was scheduled suddenly and seemed to be leading towards a result of homelessness for a friend
I have a neihbor who wants my property. I have been threatened and intimidated. I feel he is going for adverse possesion. But when we first bought the property. We gave permission for them to ride horses in the woods. But due to litter and tons of beer cans. We revoked permission. He says they do not have to stay off of the property. Because the previous owner gave them permission. Since then they have tore up my property with 4 wheelers. But just answer helped me with the law and information. I am grateful. Now i just need to find a local attorney to help fight the problem.
The vet who helped me with my kitten was wonderful. She was so responsive and gave me clear directions and steps to take that were easy for me to do and understand. I live in a very rural area, and it is really hard to get a vet appointment, so this was a huge relief for me. Thank you!
The attorney answered my question in a concise, helpful manner. I would use the site again.
I have 8 pieces of jade jewelry. Necklaces, Pendants, Earrings and a Bracelet. I knew NOTHING about jade. She gave me history, time period,comparisons and value. LADYTANYA65 was incredibly fast and extremely professional. If you are looking for jade appraisals, YOU MUST GO TO LADYTANYA65! :)
Had no power to my dishwasher. Put me in touch with Austin and he talked me through a few different scenarios, we disconnected so I could try what he was suggesting. He called me back 15 minutes later, I told him what I found and he walked me through the fix. Saved me a service call and was back up and running in less than an hour. Super helpful!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28