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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My 2year puppy eat a piece of my Hersey bar. Vet reassured me that no concerns over that. She's been fine and acting the same as before. Thanks
Quin did a great job of providing trouble shooting points, mentioned know issues and provided me several paths that I could explore to resolve my issue. His answer were spot on and I could tell he is truly an expert in this field.
I was hacked and FaceBook disabled me. Our chat was good but did not solve my problem. I thought they would advocate for me but instead sent me links to read. That was my problem that I did not understand the FB links information. I was guided by the person who was helping me. He was always there for me to vent and guide me, but my FaceBook problem was not solved. I had to create a new account. Lost everything on FB from 10 years history.
After working on my air conditioner trying to take the cover off and asking someone for help. I was unable to get it removed so that's why I called justanswer and the technician was very helpful. Walked me step-by-step and very patient. I got everything that I needed. Very very nice.
I haved used this system more times than I can count. Every bit of advice I have gotten has been worth more than seeing someone face to face. Whether it be my medical advise, my pets concerned, appliance or automotive it's all been wonderful and helpful.
My cat has an eye that leaks fluid everyday, it's clear so I didn't think it was an infection. The vet did a great job explaining what he thought it was, I even uploaded a picture I felt very good about his diagnosis.
Randy was a great help in solving my pool issue. He helped me solve at least three issues.
Rachel listened to all the circumstances and gave me advise which eased my mind. She also assured me that she would be available if I have any more issues.
The expert was very caring and dedicated. The answer was clearly stated. I had a great customer experience. Thanks.
I am fortunate to have Dr. Mike McIntyre guiding me through several illnesses with my critters. Although I still will need his help as they are still having some problems, I know he will guide me in the right direction. Thank you again and again for your patience, kindness and understanding!
You have answered my question and I was able to get it working. Thank you for being so helpful.
Y'all took my money and never resolve the problem my TV still not working everyday try to just live and people like y'all makes people like me not like some people it's so sad how money can be so evil to some people
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Due to the complex nature of the actual problem requires the car to be scanned. Alex suggested to stay with dealer suggestion wait for their response
I had the doctor called me. He seemed knowledgeable and direct to the point. Didn't waste time with chit chat.
This was a follow up on a washing machine repair. The control panel was no longer working. Matt Morrison provided timely and excellent service to address options. He was also instrumental in helping me install the replacement panel.
I had dropped an Ibuprophen tablet earlier, couldn't find it and 2 days later in the corner under the kitchen sink was the tablet, with the red coating chewed/sucked off. (It must not have tasted very good as the white part of the tablet was still intact, thank goodness). But I knew that Ibuprophen was not a good thing for dogs to ingest, so I texted JustAnswer. Dr. Peter on the app answered me within a few minutes. I told him the story of my dog, how much he weighed, etc. and Dr. Peter said that my dog should be fine. I said he hadn't vomited, he was acting normal, etc. I am so glad I texted JustAnswer, it saved me a vet visit!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Hello,
We're delighted that we could assist you! Your satisfaction is our priority, and we strive to ensure every interaction meets your expectations.
Please feel free to share any feedback or suggestions on how we can improve and make your experience even better. Your input is invaluable to us.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28