On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Lawyer was experienced. Able to listen to my issue and then provide advice using the laws in my state.
I contacted just answer as after goiglung & utube video, the location of the part was still not accurate, and I was getting frustrated as the person that thought they were going to help me was no help at all, and annoying. The mechanic called me, attempted to send me diagrams,which didn't come through,so he sent by a different means. I quickly found the part(the others were giving me the location on a 5 year newer vehicle) replaced it and wet on with my day.
Very knowledgeable about the questions I asked and got the right answers very happy with the results
Even though we could not fix the problem, Victor Luna stuck with it and kept trying different options. I appreciated that.
It said $5 for a question buy charged me $38 and I didn't get support
I talked to a rep for $5. I cancelled the same day so I wouldn't be charge $40 subscription. My credit card still has a $45 charge on it.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The Cat Veterinarian, E.Childress,DVM was amazing and I'm so grateful for her kindness, calmness and professionalism. She saved the day for me. I was so worried about my diabetic cat and she talked me through it and gave me peace of mind with her knowledge and kindness. 100% would recommend this service.
The person I spoke with was very informative and prompt in responses. I am thankful for the advise I was given and was able to take action in my situation.
Terrible. I just wanted my malwarebytes to be emailed to this computer with the new email that I set up this earlier morning. Why can't malwarebytes do their job.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Coming home from work around 9:30pm my check engine light, vsc, and traction lights all started flashing and my car wouldn't accelerate over about 20mph. Fortunately I was snout 2 miles from home. While googling the symptoms I came across just answer. The mechanic I connected with was Alex the mechanic. I honestly didn't expect much of an answer to my problem since he'd be trying to help by phone. Wow! Was I surprised. Alex was simply wonderful. Not only did he accurately diagnose my car's issue but he was patient, reassuring and kind. And most important he was accurate. He took the time to ask questions, wait for photos to be texted. At one point our call was lost he called me back immediately. I highly recommend him. In fact search and favorite him now, he's worth it!
The responses I got were detailed and seemed to come from knowledgeable people who were quick to answer! It was much appreciated! Thank you very much!
Was charged $52 for a situation I did not opt to sign up for. I'm thinking that this is an online scam.
My credit card provider will take care of this situation.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The Laptop would turn on, would not let me login. Your experts guided me through to reset up and I managed the reset.
I was skeptical about this service. After trying to get follow up support from my vet for recent treatment regarding my dogs gastritis. The response was just bring your dog in again. All I wanted was to find out if her not going to the bathroom was normal with the medicine provided. I then went to this service. In 10 minutes I was connected to a veternarian and she was Terrific, explained everything associated with her issue and the medicine. She put me at ease and sure enough my pup eventually recovered exactly as she explained. She was terrific, kind and thorough. I am now going to be a regular user of Just Answer. I highly recommend this service.
Making the story short. Fuel issues, electrical issues and Regen issues. All at one time as you all know one of these issue could relate to all. Being with us from the beginning to the end, with his great expertise and knowledge, Nich helped us to get our broken truck from California to North Carolina. 2500 miles drive with Soot level high on the dash, was as easy as a great running truck without a problem. Thanks to Nich
I had a great experience! All my questions were answered in a very timely matter! Now I am much more confident about working retired pay matters out with my X- wife and avoiding going to court with dueling lawyers!
I have used Just Answer twice.and both times the answers were a great help. They sent me in the right direction to recieve excellent legal advice.and help solve the issues I was having. We'll worth it.
This has been the best $30 per month spent because this crew has answered my questions and helped my team make repairs that would have cost us thousands at the dealerships. I manage a heavy duty fleet that f trucks and the no usuals at JustAnswer have assisted my team by answering questions and providing part numbers when necesssary! Keep up the great work!
These people were almost instantly responsive to my email & it was much appreciated. Although I do not need this service at this time, I will definitely keep them in mind.
Quick support available to answer questions and get some helpful suggestions.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28