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JustAnswerReviews 12,267

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,797
This company responds to reviews on average within 1 day

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Georgia
3 reviews
0 helpful votes
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Great advice
July 9, 2024

Lawyer was experienced. Able to listen to my issue and then provide advice using the laws in my state.

Date of experience: June 29, 2024
Minnesota
1 review
0 helpful votes
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Purge valve replacement
July 9, 2024

I contacted just answer as after goiglung & utube video, the location of the part was still not accurate, and I was getting frustrated as the person that thought they were going to help me was no help at all, and annoying. The mechanic called me, attempted to send me diagrams,which didn't come through,so he sent by a different means. I quickly found the part(the others were giving me the location on a 5 year newer vehicle) replaced it and wet on with my day.

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Great service
July 9, 2024

Very knowledgeable about the questions I asked and got the right answers very happy with the results

Date of experience: June 29, 2024
Panama
1 review
0 helpful votes
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Personal service, not a robot
July 9, 2024

Even though we could not fix the problem, Victor Luna stuck with it and kept trying different options. I appreciated that.

Date of experience: June 29, 2024
California
1 review
0 helpful votes
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Not upfront with fees
July 9, 2024

It said $5 for a question buy charged me $38 and I didn't get support

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Michigan
1 review
0 helpful votes
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I talked to a rep for $5. I cancelled the same day so I wouldn't be charge $40 subscription. My credit card still has a $45 charge on it.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Canada
1 review
0 helpful votes
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Thank you!
July 9, 2024

The Cat Veterinarian, E.Childress,DVM was amazing and I'm so grateful for her kindness, calmness and professionalism. She saved the day for me. I was so worried about my diabetic cat and she talked me through it and gave me peace of mind with her knowledge and kindness. 100% would recommend this service.

Date of experience: June 29, 2024
GB
1 review
0 helpful votes
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Very Helpful
July 9, 2024

The person I spoke with was very informative and prompt in responses. I am thankful for the advise I was given and was able to take action in my situation.

Date of experience: June 29, 2024
Tennessee
1 review
0 helpful votes
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Malwarebytes fix
July 9, 2024

Terrible. I just wanted my malwarebytes to be emailed to this computer with the new email that I set up this earlier morning. Why can't malwarebytes do their job.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Late night auto breakdown
July 9, 2024

Coming home from work around 9:30pm my check engine light, vsc, and traction lights all started flashing and my car wouldn't accelerate over about 20mph. Fortunately I was snout 2 miles from home. While googling the symptoms I came across just answer. The mechanic I connected with was Alex the mechanic. I honestly didn't expect much of an answer to my problem since he'd be trying to help by phone. Wow! Was I surprised. Alex was simply wonderful. Not only did he accurately diagnose my car's issue but he was patient, reassuring and kind. And most important he was accurate. He took the time to ask questions, wait for photos to be texted. At one point our call was lost he called me back immediately. I highly recommend him. In fact search and favorite him now, he's worth it!

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Quick response
July 9, 2024

The responses I got were detailed and seemed to come from knowledgeable people who were quick to answer! It was much appreciated! Thank you very much!

Date of experience: June 29, 2024
Rhode Island
2 reviews
0 helpful votes
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Was charged $52 for a situation I did not opt to sign up for. I'm thinking that this is an online scam.
My credit card provider will take care of this situation.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

GB
1 review
0 helpful votes
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The Laptop would turn on, would not let me login. Your experts guided me through to reset up and I managed the reset.

Date of experience: June 29, 2024
Texas
1 review
0 helpful votes
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I was skeptical about this service. After trying to get follow up support from my vet for recent treatment regarding my dogs gastritis. The response was just bring your dog in again. All I wanted was to find out if her not going to the bathroom was normal with the medicine provided. I then went to this service. In 10 minutes I was connected to a veternarian and she was Terrific, explained everything associated with her issue and the medicine. She put me at ease and sure enough my pup eventually recovered exactly as she explained. She was terrific, kind and thorough. I am now going to be a regular user of Just Answer. I highly recommend this service.

Date of experience: June 29, 2024
North Carolina
1 review
0 helpful votes
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Making the story short. Fuel issues, electrical issues and Regen issues. All at one time as you all know one of these issue could relate to all. Being with us from the beginning to the end, with his great expertise and knowledge, Nich helped us to get our broken truck from California to North Carolina. 2500 miles drive with Soot level high on the dash, was as easy as a great running truck without a problem. Thanks to Nich

Date of experience: June 29, 2024
North Carolina
1 review
0 helpful votes
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I had a great experience! All my questions were answered in a very timely matter! Now I am much more confident about working retired pay matters out with my X- wife and avoiding going to court with dueling lawyers!

Date of experience: June 29, 2024
Canada
1 review
0 helpful votes
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Legal Advice
July 9, 2024

I have used Just Answer twice.and both times the answers were a great help. They sent me in the right direction to recieve excellent legal advice.and help solve the issues I was having. We'll worth it.

Date of experience: June 29, 2024
Oklahoma
1 review
0 helpful votes
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Mechanic Question
July 9, 2024

This has been the best $30 per month spent because this crew has answered my questions and helped my team make repairs that would have cost us thousands at the dealerships. I manage a heavy duty fleet that f trucks and the no usuals at JustAnswer have assisted my team by answering questions and providing part numbers when necesssary! Keep up the great work!

Date of experience: June 29, 2024
Massachusetts
1 review
0 helpful votes
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Quick response
July 9, 2024

These people were almost instantly responsive to my email & it was much appreciated. Although I do not need this service at this time, I will definitely keep them in mind.

Date of experience: June 29, 2024
North Carolina
2 reviews
0 helpful votes
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Quick support available to answer questions and get some helpful suggestions.

Date of experience: June 29, 2024