On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got all my questions answered regarding the illness and the wounds my cat had. In the veterinary Hospital where I took him, the answers the doctors gave me were enough to not understand anything about what my cat had, why, probable causes, what they were doing about it and why, and she even answered me how appropriate each treatment was and what the most appropriate treatment would be under the most likely affliction that my cat had undergone. She was amazing and I am very happy I had someone to whom I could ask questions, be heard and have my questions answered. I thank you Dr. Amria
I had 2 items to be evaluated. They were very different and required 2 different experts. The JustAnswer reps were quick and thorough. Great experience!
I got a very quick response to my question. The consultant even gave me suggestions about where I could sell my collecction. Appreciative!
Leon has been most helpful, helping me to answer my every question, very helpful indeed
Patrick, Esq. Was very kind and looked into the areas I was not sure about. When he realized how his services would not apply, even though he was able to answer my questions, he actually called another attorney for me to speak with. He worked on it on a Sunday and introduced the situation to the reference before I called so I would not have to repeat ever painful detail.
Was very good results with helping me to sort out problems with the printer. Very nice person with a lot of patience
Fast response and relevant and helpful answers. 100% satisfaction, no other place get lightning speed answers
Very efficient and understanding as I explained I was 78 abd not up with this kind of thing. We got there in the end
Our 9 week old pup was playing outside and he got into something that made his eyes and face swell up. Reached out to justAnswer and with the advice of the vet made our puppy back to normal in a few hours.
Asked a question about the enforcement of non-compete clauses and my specific situation in regard to employment opportunities. Advice was given with some explanation, though I would have liked there to be a little more in detail. Answer seems to be sound given the lack of information I had to provide.
I needed some help contacting an appraiser and the specialist gave me a name and phone number of someone who could help me that is real close to my area.
Robert was very knowledgeable about rv power system and helped me to pinpoint my problem
We've been having trouble introducing a new cat- lord of hostility between cats. Dr. Emily gave me some new ideas to try, and I'll be calling our vet in the morning to ask for a prescription. Our call gave me hope that maybe we could make this work and won't have to rehome the new cat.
Given excellent advice to fix my caravan from tripping the power
Helped us triage the severity of our cat's situation (new limp) and feel at peace about our plan to hold off on the emergency vet until the morning so we could sleep without excessive anxiety.
I had an enquiry about a construction and the information provided has really helped me move forward to the next stage.
I had some questions about how to clean and care for my sick bird, at an time when it was not convenient for my Vet to answer these questions.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28