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JustAnswerReviews 12,311

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,806
This company responds to reviews on average within 1 day

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Canada
1 review
0 helpful votes
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I got all my questions answered regarding the illness and the wounds my cat had. In the veterinary Hospital where I took him, the answers the doctors gave me were enough to not understand anything about what my cat had, why, probable causes, what they were doing about it and why, and she even answered me how appropriate each treatment was and what the most appropriate treatment would be under the most likely affliction that my cat had undergone. She was amazing and I am very happy I had someone to whom I could ask questions, be heard and have my questions answered. I thank you Dr. Amria

Date of experience: July 12, 2024
Georgia
2 reviews
0 helpful votes
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Great Experience!
July 22, 2024

I had 2 items to be evaluated. They were very different and required 2 different experts. The JustAnswer reps were quick and thorough. Great experience!

Date of experience: July 12, 2024
Connecticut
1 review
0 helpful votes
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Responsive
July 22, 2024

I got a very quick response to my question. The consultant even gave me suggestions about where I could sell my collecction. Appreciative!

Date of experience: July 12, 2024
South Africa
1 review
0 helpful votes
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Relieved
July 21, 2024

Many thanks to Lawyer Patrick. I can breathe a little with the advise given, I was really stressed.

Date of experience: July 11, 2024
GB
1 review
0 helpful votes
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Leon has been most helpful, helping me to answer my every question, very helpful indeed

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Patrick, Esq. Was very kind and looked into the areas I was not sure about. When he realized how his services would not apply, even though he was able to answer my questions, he actually called another attorney for me to speak with. He worked on it on a Sunday and introduced the situation to the reference before I called so I would not have to repeat ever painful detail.

Date of experience: July 11, 2024
Israel
1 review
0 helpful votes
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Very good results. Thanks.
July 21, 2024

Was very good results with helping me to sort out problems with the printer. Very nice person with a lot of patience

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

California
1 review
0 helpful votes
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I received the. Text from the Vet Dr with in reasonable time and very helpful as well. Thank you.

Date of experience: July 11, 2024
Illinois
1 review
0 helpful votes
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Fast and professional
July 21, 2024

Fast response and relevant and helpful answers. 100% satisfaction, no other place get lightning speed answers

Date of experience: July 11, 2024
New Zealand
1 review
0 helpful votes
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Very helpful and got results
July 21, 2024

Very efficient and understanding as I explained I was 78 abd not up with this kind of thing. We got there in the end

Date of experience: July 11, 2024
Colorado
1 review
0 helpful votes
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Please help me to refund my money I was wrong and I gave you our full contact please

Date of experience: July 11, 2024
Colorado
1 review
0 helpful votes
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My poor puppy
July 21, 2024

Our 9 week old pup was playing outside and he got into something that made his eyes and face swell up. Reached out to justAnswer and with the advice of the vet made our puppy back to normal in a few hours.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Asked a question about the enforcement of non-compete clauses and my specific situation in regard to employment opportunities. Advice was given with some explanation, though I would have liked there to be a little more in detail. Answer seems to be sound given the lack of information I had to provide.

Date of experience: July 11, 2024
Idaho
1 review
0 helpful votes
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Solved my problem
July 21, 2024

I needed some help contacting an appraiser and the specialist gave me a name and phone number of someone who could help me that is real close to my area.

Date of experience: July 11, 2024
Georgia
1 review
0 helpful votes
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RV electrical problem
July 21, 2024

Robert was very knowledgeable about rv power system and helped me to pinpoint my problem

Date of experience: July 11, 2024
Ohio
1 review
0 helpful votes
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We've been having trouble introducing a new cat- lord of hostility between cats. Dr. Emily gave me some new ideas to try, and I'll be calling our vet in the morning to ask for a prescription. Our call gave me hope that maybe we could make this work and won't have to rehome the new cat.

Date of experience: July 11, 2024
Australia
1 review
0 helpful votes
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Excellent advice
July 21, 2024

Given excellent advice to fix my caravan from tripping the power

Date of experience: July 11, 2024
Ohio
1 review
0 helpful votes
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Peace of mind
July 21, 2024

Helped us triage the severity of our cat's situation (new limp) and feel at peace about our plan to hold off on the emergency vet until the morning so we could sleep without excessive anxiety.

Date of experience: July 11, 2024
Australia
1 review
0 helpful votes
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Good advice
July 21, 2024

I had an enquiry about a construction and the information provided has really helped me move forward to the next stage.

Date of experience: July 11, 2024
Colorado
1 review
0 helpful votes
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I had some questions about how to clean and care for my sick bird, at an time when it was not convenient for my Vet to answer these questions.

Date of experience: July 11, 2024