On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Start key no longer worked. We got to the root of the problem in about 15 minutes. Excellent work.
I had a situation arise one evening and needed to get some quick answers about how I could proceed to handle it within my rights. I got a call back in just minutes from an attorney who was knowledgeable, professional and not the least upset and in a hurry to get off the phone. I appreciate the help!
Expert was great. Called me very quickly and you could tell he knew what he was talking about.
All the backgrounds & programs changed colors after an update. I needed help to return my Dell laptop back to original colors.
Tech was knowledgeable about the motorhome unit and we checked his recommendations. He gave feedback and gave me advice.
Wondering what some of my old 331/3 albums were worth I called Just Answer, and talked to an expert. Surprisingly most were only worth $30 or so, but did have one worth $250 to $300. I'm very happy to now know what to do with them. Thank you Just Answer.
Worth a try as first step, Real doctor gave you the firdt aid solution that may be simple. But we can not figure out in hurry.
Not only did the IT expert correct my problem, but found a second problem and corrected that as well
The advice was great. I was told there would be a $5.00 charge. Great. However, when I checked my credit card, there was the $5.00 charge, but also another forty some dollar charge. I was not aware there would be an additional charge. So in esssence, there was a $50+ charge for the correction. It would proably have been that much had I taken it to a local person, but I was just not aware of the additional charge.
Trying to program our Honeywell thermostat and we did something wrong and it was blowing hot air. We couldn't get the A/C to come on. Our technician was extremely knowledgeable and patient with us until we got it fixed. We would not hesitate to use this service again.
Needede some information about something going on with my car, short waiting time, but questions answered.
Appreciated the expert advice of Tony T, antique expert. Gave me information that allowed me more knowledge of the antique mantle clocks that I own.
Received a quick response, the expert explained the steps very clearly and got my issue resolved within 10 minutes.
Your representative knew just what my problem was and explained how to solve it. Done it quickly.
I called for advice on my dog who was ill. Dr. Emily called back quickly and was kind, caring, asked questions and listened and gave very thoughtful and detailed advice and recommendations. It was such a relief to speak with a vet and feel reassured about what to do. We saw our regular vet the next morning who confirmed her assessment and my dog was much improved by the end of the day. Dr. Emily was wonderful and saved me a very expensive trip to the Vet Emergency Department!
Just answered the question i asked. I think a couple of questions I didn't ask should have been obvious to them, that needed to be asked, but i was new. I tried to give a 5 rating but this site would only accept a 10. Just ask says $2 sign up. I was surprised that there was a $84 fee that wasn't discussed. Silly me, I thought I was on the Landlord and Tenants page.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
Mike Bragg was very helpful with lots of advice to get my new computer set up properly. As we all know updates to tech happen quickly and often and I needed someone who was fully up to date to guide me. Highly recommend.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
I’m glad to hear that you’re satisfied with our service. However, I noticed that you left a two-star rating. We’re always looking to improve, so if there’s anything specific that didn’t meet your expectations or if there’s more we can do to enhance your experience, please let us know.
Your feedback is invaluable in helping us serve you better.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com