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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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A little disappointed that upfront fees and membership were not entirely clear when I signed up
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
I needed help fast as like 123. I received the best guidance to solve my problem!
Thank you.😊
Our caller walked us through finding the electrical box in our camper. They told us exactly how to get the AC going again. It was fixed in minutes.
Honest and straight forward information provided by the assigned attorney.
Super. Sorry but no time right now for all the bumps in the road we have experienced that we're hoping you'll be able to address.
Love access to experts 24/7. Very helpful and comforting! So many topics addressed, you can find the advice you need!
Very professional and very knowledgeable.and very empathetic
Emergencies with our pets always happen on weekends. We were dog sitting a tiny schnoodle who was stung on his paw by a yellow jacket. After doing whatever home remedies we could we signed up for just answer and the vet assigned to us was so informative so we could decide if the ER was necessary. How to tell if his fluffy face was swelling, and what the air would sound like if he wasn't breathing well. Gave us helpful info that we couldn't find online and was very calm.
Great direction to what was needed, pointed me in the right direction with all information needed to get job done
After having a wooden statue for 8 years, I became curious as to its origins. Contacting JustAnswer was the best decision. Fast and very easy. With good results!
Helpful. I learned some more things about my iPad. He was very patient
I am very satisfied with the answer I have received fron mr. A. Kheir. It solved my problem successfully.
DO NOT USE JustAnswer unless you realise that you are signing up for a monthly membership fee which is extremely high and also misleading when you sign up on their site. You will be charged a one-time join fee and also a monthly fee for use of the platform, both fees are charged upon sign up, and once you did that, they will not refund you! DO NOT USE JUSTANSWER!
They're thoughtful, helpful, understanding, and very professional.
He understood my problem. He quickly took care
Of my problem
Reached out to Apple Help when l was charged for a free trial l had already cancelled. They said l needed to talk to someone with Tech & said there would be a $1 refunded fee. I agreed & gave my CC number. I was then connected to a chat session with JustAnswer. His advice-reinstall program then cancel it again! After disconnecting l checked my CC online. There was a $49 charge l was NOT notified of, did NOT approve or authorize. I IMMEDIATELY called my card company & said it was unauthorized & do NOT process it!
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have cancelled your most recent charge. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
Polite but did not respond. Had facebook account taken over as well another person uses my phone number which stops me from seeing my own account just hers. So worried about the kid thing.
Hello,
Thanks for reaching out to us at JustAnswer!
Unfortunately, the account we found using the information you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
- another email you may have used
- order number (if available)
- a phone number that you may have put in for SMS notification
- the first 6 digits and the last 4 digits of your credit card (not the whole card number)
- your PayPal email address if you used PayPal (not the password)
- date of charge
- amount of charge
- a link to the question page OR subject of your question if you cannot locate the link
Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
Thank you for your cooperation. I look forward to hearing from you soon.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
I am selling a baby grand player piano and needed help as to how to do this.
He was very helpful and professional. Definitely helped out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645