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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Questions regarding antique appraisals. Connection with expert immediate who was also assisting me in ti m ely manner.
The dr was great and helped alleviate my anxiety about what I should do. Gave me great advice for my cat's problem.
Very pleased with this first experience. Problem resolved quickly.
I was in a quandary trying to decide how to help my daughter with her 14-year-old dog, who was suffering. I consulted with Dr. Fred, who offered concise, excellent advice. The next day, I was able to have her cross the rainbow bridge peacefully.
He answered all my questions and showed genuine concern for me.
Very Polite & helpful! It only took about 5 minutes for him to help me with my issue
The vet called me within five minutes. He was very kind, reassuring and informative.
Appraiser Donald Fox-White did a an excellent job answering all my questions about my painting. His Appraisal was what I expected and he explained how he got to that appraisal.
I now have a good idea what to insure my painting for.
After installing a new toner cartridge, the printer indicated that it was empty. Tried several remedial steps like ensuring it was properly seated in the drum, no foreign objects interfering with seating, and finally unplugging the printer and plugging it in again to reboot. Nothing worked. Turned to Just Answer and the technician quickly determined that the toner counter needed to be reset! Success!
Twas all good. Eric knew the product and gave me the info I needed. Very satisfied.
My expert was very professional and was ready to help with my problem! Thankfully, everything went well, and he was very patient and kind!
Very knowledgeable, prompt service.
The best! Have used Just Answer a few times and have been very happy. Will definitely ask for "Moose" in the future!
It seems to me when the brain slows people like me become reliant on the expert of others. This was the problem I had and was adeptly solved by your very indulgent personnel.
Will charge hiddenly and will ask to charge 2$ will charge 2+86$ and no refund policy so unhappy with the company's policy and will not recommend it to anyone
This is the third time I've done this with you, so no more. Like I said in the past, I had a wonderful experience with the attorney I spoke to. I recommend this to anyone, thank you.
It went very well she understood my problem and believe it or not it's going away
Two veterinarians addressed my question quickly and made helpful suggestions.
Lawyers were able to answer my questions promptly and helped me deciding my next move in life.
He was very clear in his thoughts on what my kitten Loki was going thru. He wasnt judgemental and was super helpful to this worried kitten momma. His advice and suggestions helped Loki enough to see him thru his nausea and to see a vet as a follow up.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645