Outstanding customer service and personal service. Kudos to Peter who made it happen for me. The shawl I purchased is absolutely beautiful, I was desperate to receive it the very next day, which was a Friday. According to the representative, items purchased after 1 PM go on next days delivery, so it would not have been delivered until Monday. As they don't deliver on weekends. Being sensitive to my concern, I was shocked to see it in my driveway the very next day. Peter made a special effort to get it out on Thursdays delivery. The scarf is beautiful, and I wore it on the weekend and received several compliments. I read all these negative reviews and I'm shocked. I received a completely opposite customer service experience. I highly recommend this company to anyone!