business logo of JustAnswer

JustAnswerReviews 12,493

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,850
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow Alma G.
Unfollow Alma G.
Send Message
Share Review
Report Review

Friendly
October 12, 2024

Very knowledgeable & friendly. Got the answers I was looking for.

Date of experience: October 2, 2024
Maryland
1 review
0 helpful votes
Follow Sharon L.
Unfollow Sharon L.
Send Message
Share Review
Report Review

HUGE Pace of Mind
October 11, 2024

I was so happy to get professional veterinary advice at 1 AM to take care of my puppy. Chooch Was having an allergic reaction and had large hives all over his face and around his eyes. I was given direction on how to treat him with over the counter zyrtec and what to look for... Thank god for this service or I would have to take my dog to a veterinarian hospital which would have cost me hundreds eight dollars for the same medical advice. THANK YOU!

Date of experience: October 1, 2024
Washington
1 review
0 helpful votes
Follow Rick P.
Unfollow Rick P.
Send Message
Share Review
Report Review

Understanding Agents
October 11, 2024

The first agent (Sajeed?) was hard to talk with because of his word pronunciations and heavy accent.
However the second person in the business office was absolutely excellent. No sign of an accent and she talked promptly and pronounced the words correctly. Her name was Mary Jane I believe.

Date of experience: October 1, 2024
Nevada
1 review
0 helpful votes
Follow Rosie S.
Unfollow Rosie S.
Send Message
Share Review
Report Review

Service Cost
October 11, 2024

The service was great; however, it said the initial cost would be $5, but I was also charged $37, which I was not expecting. I would appreciate it if I could be reimbursed for the $37.

Date of experience: October 1, 2024
Oregon
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Send Message
Share Review
Report Review

Good Tech
October 11, 2024

The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
Follow Chet S.
Unfollow Chet S.
Send Message
Share Review
Report Review

Help with cat ingesting medication
October 11, 2024

Response was quick and Dr. that responded was very understanding knowledgeable and helpful. He knew just what to do and helped us through the crisis. I highly recommend this service.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
Follow Maria H.
Unfollow Maria H.
Send Message
Share Review
Report Review

Timely answers
October 10, 2024

Vets always answer my questions. Being that I foster I always have things happening to one or another dog

Date of experience: September 30, 2024
Virginia
1 review
0 helpful votes
Follow Steven M.
Unfollow Steven M.
Send Message
Share Review
Report Review

Brian solved my A/V issues
October 10, 2024

Brian was kind an knowledgeable and willing to take my call at 1:15 in the morning. This was for a Church Service that was going to be happing later that morning and we had to have the system up and running. I tried several hours to fix the problem myself thinking it was a software issue and Brian very quickly helped me to first look at the connections. Fairly quickly the issue was resolved. The service went very well later that morning. 😊👍

Date of experience: September 30, 2024
Tennessee
1 review
0 helpful votes
Follow Toney D.
Unfollow Toney D.
Send Message
Share Review
Report Review

Cancel & return
October 9, 2024

Pleasant however a little difficult language but understandable

Date of experience: September 29, 2024
New York
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Send Message
Share Review
Report Review

SATISFIED
October 9, 2024

I asked about a possible drug side effect. The doctor explained to me that I should not worry and to continue to take the medication. A very fast response from the doctor.

Date of experience: September 29, 2024
Canada
1 review
0 helpful votes
Follow pearline h.
Unfollow pearline h.
Send Message
Share Review
Report Review

Fast, friendly and efficient
October 9, 2024

From the moment I made the call to Just Answer technican reaching out to me, my problem was resolved within seven minutes. Tamar was very competent and patient. He even informed to the sale sites that carries the item that I needed. I was really impressed with this service and I will definitely refer my family and friends to this site.

Date of experience: September 29, 2024
Wisconsin
1 review
0 helpful votes
Follow Brian S.
Unfollow Brian S.
Send Message
Share Review
Report Review

Very straight forward above and beyond, I'd use them again ….

Date of experience: September 29, 2024
Massachusetts
1 review
0 helpful votes
Follow Doug N.
Unfollow Doug N.
Send Message
Share Review
Report Review

Dishwasher leak diagnosis
October 9, 2024

Charles was extremely patient & helpful in determining the source & severity of my leaking dishwasher. He guided me expertly as I described & photo-documented the potential problem & ultimately helped confirm the irreparable status of the unit.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
Follow Tanya Z.
Unfollow Tanya Z.
Send Message
Share Review
Report Review

Great
October 8, 2024

I was stuck in the house with my cats in Florida for Hurricane Helene, brought a poisonous plant in from outside and didn't secure it fast enough before a cat chewed on it. Next morning…projectile vomit 6 times and his vet was closed. JustAnswer's Dr John helped me decide what to do and he was right. The cat is fine.

Date of experience: September 28, 2024
Georgia
1 review
0 helpful votes
Follow rather not say r.
Unfollow rather not say r.
Send Message
Share Review
Report Review

I did not get the answers I needed... did not sign up for but was charged... wasted my time.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2024
JustAnswer S. JustAnswer Rep
11 months ago

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Georgia
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

On point
October 8, 2024

The tech was on point with his advice, great to work with and easily found my problem

Date of experience: September 28, 2024
Oregon
1 review
0 helpful votes
Follow Ann R.
Unfollow Ann R.
Send Message
Share Review
Report Review

Dr Beth was amazing and helped me quickly whether my dog could be in need of a vet when he ate a small bowl of spaghetti that had onions in the sauce.

Date of experience: September 28, 2024
Kansas
1 review
0 helpful votes
Follow Leon D.
Unfollow Leon D.
Send Message
Share Review
Report Review

First of all is very exciting, and she answered all my questions introduced herself. And again I will share this with my friends and hopefully you get some more customers

Date of experience: September 27, 2024
Maryland
1 review
0 helpful votes
Follow Ellen F.
Unfollow Ellen F.
Send Message
Share Review
Report Review

Great reassurance during conversation with facts to back up info given

Date of experience: September 27, 2024
Italy
1 review
0 helpful votes
Follow Cristina R.
Unfollow Cristina R.
Send Message
Share Review
Report Review

Quick Response
October 7, 2024

I asked a question about employment law, and I received a quick and accurate response on the same day. Luckily, I did not have to use a solicitor, but having legal information is a great source of power.

Date of experience: September 27, 2024