On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Austin told me exactly what to look for. A broken wire that is the power for the ice maker. I should have come to JustAnswer before I spent $200 on a new water valve and completely new ice maker assembly. I was able to make the repair for <$10.
I had a problem with trying to log in due to a misspelled email address. It took awhile to get it corrected but it was accomplished
The employee was very good at his job. He was very helpful. He clarified the idea I had was the best way to do what I wanted to do.
I thought my dog might be poisoned because he ate his own and my other dog's Simparica Trio
I had never used that and thought I was doing everything correctly. But I wasn't because I never used that. But they were kind enough to straighten me out and I appreciate there patience. Thank you. They are kind.
Dino was very nice to talk with he helped out as much as he could
I had accidentally put dish soap into our dishwasher instead of dishwasher soap. After cleaning up the suds, the machine wouldn't work. Experts ×2 immediately called us and told us how correct the problem. Worked great!
I have an art piece I am trying to identify and it was wonderful to have someone delve into the research and bring their expertise.
The mechanic Steve,gave excellent informative advice recommended tools to make the job go easier. He did it in a manner that made you feel like you were speaking to a knowledgeable buddy.
It was totally pleasure and satisfied for me to understand the problem of my rabbit.
I got a call back and I got the help that I needed. Thank you. I spoke with Dr. Li
The HVAC tech help I received was quick, knowledgeable and patient. We weren't able to resolve the issue, but at least I know if I call for a service tech to the house it won't be for something simple that I could've fixed on my own. Definitely would use the service again.
Technician was very professional and solved the problem.I would highly recommend this service.
The representative helped me to find the answers I needed to solve my problem.
I had a question about my dishwasher's poor performance. I needed a quick answer to find out if it was due to operator error or if I needed it to be serviced. Boom! I got my answer in 5 minutes.
My 1999 Dodge 3500 mini motorhome shut down on a family trip. After having it towed to a shop it was determined that the fuel pump had cratered. After that was fixed the PCM (Power control Module) started throwing a plethora of random codes. I started by unplugging the connectors from the PCM to examine them. The #12 pin in the gray connector had overheated and the pin had actually burned free from the PCM and damaged the connector. That is when I needed to find out there wasn't any damage to the wiring harness. Harris walked me through a diagnostic test and showed that the wiring harness was in good shape. Thanks.
As a new dealer in art, sculpture and antiquities, I was unsure if one of the paintings I had recently acquired was an original work of the artist. The young lady that assisted me pointed out several
Things to look for that would help me determine it's validity. And so, as it turns out it is in fact one of the artist's original works... Thank you very much for your help...
My tech was very patient and very determined. Kept on trying different scenarios.
We did some warm compress since it was late in the day we appreciate the website for being there when we were worried about the pup who was a fondling she really appreciated the help and love
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you so much for your kind feedback! However, I noticed that you left a 1-star rating. We truly value your input and would love to understand if there’s anything we can improve or if there’s something specific that didn’t meet your expectations.
Please feel free to share any details, and we’ll do our best to address them.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645