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JustAnswerReviews 12,693

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,895
This company responds to reviews on average within 1 day

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Colorado
1 review
0 helpful votes
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Thanksgiving Day
December 8, 2024

Thanksgiving eve my Standard Poodle started coughing and throwing up white foam. Of course no vets are open. Found this web site and talked to the vet. He was able to confirm that my poodle had kennel cough.
He had been boarded and probably got the virus there.
He recommended a cough syrup to give him, which really helped.
Taking him to my local veterinarian when they open on Friday.

Date of experience: November 28, 2024
Missouri
2 reviews
0 helpful votes
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Compassionate
December 8, 2024

Very kind and quick response. I didn't know where else to go for advice during a troubling time. Thanks again.

Date of experience: November 28, 2024
Pennsylvania
2 reviews
0 helpful votes
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Very Knowledgeable/Kind Vet
December 8, 2024

Dr. Anderson was wonderful. She took the time to listen, acknowledge my concern and offer a perfect solution with a through explanation and reassurance. A wonder service and highly recommend Dr. Anderson.

Date of experience: November 28, 2024
Massachusetts
1 review
0 helpful votes
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Grateful
December 8, 2024

This is the first time I'm using this forum, and so far I'm very pleased with them connecting me to a licensed veterinarian! The questions asked were very good and I have some answers and what to do next! Thank you for your help

Date of experience: November 28, 2024
Kentucky
1 review
0 helpful votes
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Completely helpful.
December 8, 2024

Was able to talk with technician and was able to tell me how to fix my problem with my refrigerator.

Date of experience: November 28, 2024
Maryland
1 review
0 helpful votes
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Vet was awesome
December 8, 2024

The vet was responsive and caring definitely knew what to do to help she was wonderful and put my mind at ease

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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I attempted to pair the opener at least a dozen times before I contacted JustAnswers. The tech did as much as he could but he gave me the same steps that I had from the Manual. So needless to say it didn't help. So after researching with liftmaster, my garage door opener is not compatible my car because it was manufactured with old technology. They sell a bridge adapter to fix the problem. I'll wait until I need a new opener to remedy the problem. So it was no fault of the tech.he did the best he could.

Date of experience: November 28, 2024
Arizona
1 review
0 helpful votes
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Lucy
December 8, 2024

She was great!answered my question and made me feel comfortable. Thank you!

Date of experience: November 28, 2024
Vermont
1 review
0 helpful votes
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Accidentally ingested a cancer drug
December 8, 2024

Thank you for replying. Chico is doing just fine now, with your help.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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Gal knew his job. He was able to answer my question with no hesitation. He also advised me what to look for and remember what he said. I am very pleased and satisfied. Thank you.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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Professional Service
December 8, 2024

Excellent Service with knowledgeable Professionals to assist during critical moments. I highly recommend and refer to friends and family.

Date of experience: November 28, 2024
North Carolina
1 review
0 helpful votes
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Waste of my time and money
December 8, 2024

Waited over 30 minutes for the vet to get connected then vet introduced himself and over an hour later still never heard back. It has now been 10 hours and still nothing. I canceled for a worthless service.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
9 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Canada
1 review
0 helpful votes
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Not good
December 8, 2024

Took my money, and that's all, no advice I didn't already know! SCAM, and I want my money put back in my account ASAP!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
9 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Maryland
1 review
0 helpful votes
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Excellent experience
December 7, 2024

My dog at all 54 of her antibiotic pills (pretty sure the cat was an accomplice). The vet helped me induce vomiting and my dog ended up being fine. We had just spent $700 at the vet the same day, so I was extremely grateful for the help and to not have to go to the emergency vet. Thank you!

Date of experience: November 26, 2024
South Carolina
1 review
0 helpful votes
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My dog ate pecans
December 7, 2024

My dog ate pecans and Dr. Porter was extremely helpful over the phone. He explained everything well and even texted the directions to me.

Date of experience: November 27, 2024
Colorado
1 review
0 helpful votes
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I love JustAnswer
December 7, 2024

Dr. Raza was such a professional but also very human. After suffering traumatic brain injury he was able to answer questions in minutes that my neurosurgeon never answered in 7 weeks. Dr Raza was human, caring, professional and thoughtful. The onus is still on me but I now have a new perspective and am so grateful to this doctor and this service.

Date of experience: November 27, 2024
District of Columbia
1 review
0 helpful votes
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I paid $5 for the phone call with a technician. Best Thanksgiving ever money ever spent. He was terrific. I will us them again. Saved my TG casserole 😂

Date of experience: November 27, 2024
Pennsylvania
1 review
0 helpful votes
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Fix fridge
December 7, 2024

The refrigerator was fixed within a matter of five minutes from the time I clicked on the link and the gentleman started texting me told me what to do. Send me the manual and it's fixed.

Date of experience: November 27, 2024
Illinois
1 review
0 helpful votes
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F150 conversation
December 7, 2024

The gentleman I spoke with was very helpful. He was gracious enough to text me the possible problem so I could refer to it with the service center. Couldn't be happier. Glad I took the time to speak with someone.

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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Time well spent
December 7, 2024

I was given the time to explain my situation and go over the legal options available.
I was asked what my end goal is and given ways to address the situation without losing site of my specific end result.

Date of experience: November 27, 2024