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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Thanksgiving eve my Standard Poodle started coughing and throwing up white foam. Of course no vets are open. Found this web site and talked to the vet. He was able to confirm that my poodle had kennel cough.
He had been boarded and probably got the virus there.
He recommended a cough syrup to give him, which really helped.
Taking him to my local veterinarian when they open on Friday.
Very kind and quick response. I didn't know where else to go for advice during a troubling time. Thanks again.
Dr. Anderson was wonderful. She took the time to listen, acknowledge my concern and offer a perfect solution with a through explanation and reassurance. A wonder service and highly recommend Dr. Anderson.
This is the first time I'm using this forum, and so far I'm very pleased with them connecting me to a licensed veterinarian! The questions asked were very good and I have some answers and what to do next! Thank you for your help
Was able to talk with technician and was able to tell me how to fix my problem with my refrigerator.
The vet was responsive and caring definitely knew what to do to help she was wonderful and put my mind at ease
I attempted to pair the opener at least a dozen times before I contacted JustAnswers. The tech did as much as he could but he gave me the same steps that I had from the Manual. So needless to say it didn't help. So after researching with liftmaster, my garage door opener is not compatible my car because it was manufactured with old technology. They sell a bridge adapter to fix the problem. I'll wait until I need a new opener to remedy the problem. So it was no fault of the tech.he did the best he could.
She was great!answered my question and made me feel comfortable. Thank you!
Thank you for replying. Chico is doing just fine now, with your help.
Gal knew his job. He was able to answer my question with no hesitation. He also advised me what to look for and remember what he said. I am very pleased and satisfied. Thank you.
Excellent Service with knowledgeable Professionals to assist during critical moments. I highly recommend and refer to friends and family.
Waited over 30 minutes for the vet to get connected then vet introduced himself and over an hour later still never heard back. It has now been 10 hours and still nothing. I canceled for a worthless service.
Took my money, and that's all, no advice I didn't already know! SCAM, and I want my money put back in my account ASAP!
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
My dog at all 54 of her antibiotic pills (pretty sure the cat was an accomplice). The vet helped me induce vomiting and my dog ended up being fine. We had just spent $700 at the vet the same day, so I was extremely grateful for the help and to not have to go to the emergency vet. Thank you!
My dog ate pecans and Dr. Porter was extremely helpful over the phone. He explained everything well and even texted the directions to me.
Dr. Raza was such a professional but also very human. After suffering traumatic brain injury he was able to answer questions in minutes that my neurosurgeon never answered in 7 weeks. Dr Raza was human, caring, professional and thoughtful. The onus is still on me but I now have a new perspective and am so grateful to this doctor and this service.
I paid $5 for the phone call with a technician. Best Thanksgiving ever money ever spent. He was terrific. I will us them again. Saved my TG casserole 😂
The refrigerator was fixed within a matter of five minutes from the time I clicked on the link and the gentleman started texting me told me what to do. Send me the manual and it's fixed.
The gentleman I spoke with was very helpful. He was gracious enough to text me the possible problem so I could refer to it with the service center. Couldn't be happier. Glad I took the time to speak with someone.
I was given the time to explain my situation and go over the legal options available.
I was asked what my end goal is and given ways to address the situation without losing site of my specific end result.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645