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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I have not been able to get the medication the doctor prescribed. I cannot find it on the website?
Our dog ate a grape. I read online that grapes are very toxic to dogs. Called to find out what to do.
I did not know how to access my fuse box in my Bentley, so I called and Daniel called me back and he was excellent on the information what he gave me and he even told me which fuses to look for to check for my car seat heaters
I was unaware of this service from Sierra Pacific Federal Credit Union. This is (or will be) an out of pattern purchase.
Luke the appraiser confirmed that my Louis XV table was the real deal and estimated its value at far more than I had thought. I am delighted.
Excellent information on how to cancel newly created Coinbase account and get back to original hit the the creat instead of sign in button
Dr Love and the other experts are awesome. I've been a patient of Dr Love for 15 years as well as the other experts. Always get great service. I appreciate their time and expertise.
Howard was very informative and detailed in his explanation of my wife's situation. He was compassionate and understanding. He took the time to listen and have knowledge of her situation. He was even online looking up more information as we spoke. Excellent experience!
I was a bit scared when I took some DayQuil medicine while other meds were still in my system, the Dr assured me I was going to be ok! It was nice to hear a professional say that I was going to be fine!
I had some questions on my 6 year old Golden Retriever. He recently had his birthday and I have noticed his coat is really dry and lack lustre. He does shed but not as much any longer and seems his coat is thinner than it has been. I recently changed what he eats to a homemade after researching. The vet suggested adding 1,000 to 1,200 U of fish oil to his diet. He told me if I don't see a change in 2 weeks to take him in to my vet for blood work. I really appreciated having this service right at my finger tips! I would definitely recommend this to friends and family. I didn't have to wait long and it was only a $5 charge. (They said it was refundable?)
Need help and I didn't get the help I needed, the tech hung up in face I called back phone was answered but no one said anything for at least 3-4 minutes. Didn't get a service ID number or password as promised in a email. Tiered of trying to get help so please refund my $46.00 (forty six dollars)
Hello Dennis,
I would like to address this issue for you.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please reach out if you need additional assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645
My dog ate what was remaining in a box of chocolate cookies dipped in dark chocolate. The Dr was able to figure out from his weight, the rough amount that was left in the box and the ingredients that he would be okay. I was so relieved
Pleasant and TI the point. I would use these guys again. Thanks Mark P
I had an excellent experience using JustAnswer. The expert I spoke with was incredibly knowledgeable, patient, and took the time to address all my concerns thoroughly. They provided clear explanations, practical advice, and reassurance that helped me make informed decisions about my pet's health. Their expertise and professionalism truly exceeded my expectations. I highly recommend this service for anyone seeking reliable answers and peace of mind without having to make an unnecessary trip to the vet or ER.
Let me know if you'd like to tweak any part of it!
My 5 lb Shih Tzu ate a small amount of dark chocolate. The online vet assured me that she had not eaten enough to cause major problems. His response was quick and detailed easing my my fears.
Very good talk with the Dr., she answered our questions and we will follow her instructions. We agreed to reconvene in a couple of days.
Our small dog ate something he shouldn't have while on a trip. A quick search and text with JustAnswer and we were on the phone with a vet who eased our concerns. So much faster and less expensive than finding a local vet and waiting to see them for a quick question.
Please do not call, i got thru to SSN; an my questions were answer. I would to know how you went from SSN; to an Animal Vet calling me back. Sorry you get only 3 stars,
Hello Ronald,
We do advertise on search engines, and it’s possible that one of our ads appeared while you were searching for an answer to your question.
After reviewing your account, we have processed the cancellation of your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please reach out if you need additional assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645
Scam site! Talk to a Doctor and he prescribes a medication for you but you can't actually get the prescription! What a joke site!
Hello,
We are an online Q&A site and, as it happens, we do not offer lab work or write prescriptions.
After reviewing your account, we have processed a refund for your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645
I got a new 2 year old chin and Lindsay helped soooo much. I appreciate this app so much and I am so thankful I was able to speak to someone educated on how to care for them.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy,
Thank you for reaching out to us.
If a customer is unhappy with an answer or prefers a different Expert, they can opt the Expert out to work with someone else. You can also ask the Expert to opt out if you would like to work with a different Expert.
To return to your question page, simply log in to your account and click the 'My Questions' link at the top of the page. Next, select the question you are working on and post your comments in the reply box. Whenever an Expert responds to your question, you will receive an email notification with a link that takes you directly to your account and the conversation.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645