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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My first time using a Hearing aid. I could not connect it via Bluetooth with my phone. I contacted JustAnswer and Anthony was very professional, pleasant and helpful. With his help the issue was resolved within a few minutes. I am extremely pleased and requested that Anthony be my Favorite Expert!
I thought my 13 year old dog, Tina, had a serious illness when I saw a growing lump on her elbow. I uploaded a picture and was overjoyed to know it was hygroma. No surgery necessaried. Thanks!
I couldn't get in touch with my local doctors, and I was really feeling bad and couldn't afford to go to the emergency room. I used just answer to see if I could get some answers to some of my questions that I was concerned about. They were prompt, courteous, and the Doctor Who helped me was absolutely phenomenal, patient, extremely knowledgeable, and caring! I will use just answer again and again through the years. Can't say enough, good things about it.
Jeremy Malcolm was very patient and considerate in answering my questions regarding how to get my husband's military discharge information. He provided me with the link to search the Military Archives.
Lleva cada una de mis espectativas para el tema que yo necesito
I guess I had high expectations from this app. My bad. This app is a complete joke. After spending time explaining to "Raymond" my car issues he never responded again.
They have to me figure out the paintings hanging in my parents house. They have passed away
When trying to figure out if I need to take my dog to the ER in the middle of the night, I decided to try an online consult. The vet put my mind at ease and probably saved me $1000. My dog woke up feeling fine this morning and we are bringing her to her regular vet just in case.
Thank you for the helpful advice and peace of mind!
I was having difficulty with resetting a password for a company online. Expert encouraged me to call the company, which I did this morning
Definitely the Doctor helped me with my concerns for my hamster! Thank you so much!
At first I really thought it was just another site however after talking with some of the specialists i got many answers that saves me lots of time and money! Definitely a great site!
Truly appreciate the outstanding service and then an invite to chat again soon when in need. What a Blessing.
I thought I heard that the cost would be $5 and then when the payment was required it was $45. I may have misheard the price and the $40 difference was not so great so I went ahead. Other than that awkward moment I am very satisfied.
I was told for $1 refundable charge my single question will be answered. My question was about a new computer I purchased that was missing a small component. Their answer was to call the manufacturer. Since then they have charged me $55 twice for membership which was never discussed or agreed to. I expect my charges to be reversed. I called the company and they put me on hold for very long time and then they disconnected.
Hello Abdi,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
Technical support is great. Got through quickly and resolved the problem easily.
The only problem i have at this point is, i've yet to have receive any form of contact information from any attorney. All i need is for your company to list for me the lawyers who practice in federal court that help me bring my case to justice MY INFO--PHONE#*******577. Thank you.
I talked to 2 lawyers about health insurance. They were amazing I wish I could hire them for my case but you can't. These lawyers are more intelligent than any lawyer that you can hire.
Very unhappy with Albertsons they never deliver my order it never came when it was to be deliver.l waited all night for it never came and I paid for it.now what?
Hello Toni,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I was stressed and just needed assistance quickly. I paid way too much but I was so stressed and frustrated that I just needed to get my issue resolved. Jason was great and very helpful.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Alessandra,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645