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JustAnswerReviews 12,876

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,935
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New York
1 review
0 helpful votes
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Bluetooth Hearing Aid
January 25, 2025

My first time using a Hearing aid. I could not connect it via Bluetooth with my phone. I contacted JustAnswer and Anthony was very professional, pleasant and helpful. With his help the issue was resolved within a few minutes. I am extremely pleased and requested that Anthony be my Favorite Expert!

Date of experience: January 15, 2025
Alabama
2 reviews
0 helpful votes
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Hygroma
January 25, 2025

I thought my 13 year old dog, Tina, had a serious illness when I saw a growing lump on her elbow. I uploaded a picture and was overjoyed to know it was hygroma. No surgery necessaried. Thanks!

Date of experience: January 13, 2025
North Carolina
1 review
0 helpful votes
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Phenomenal experience
January 25, 2025

I couldn't get in touch with my local doctors, and I was really feeling bad and couldn't afford to go to the emergency room. I used just answer to see if I could get some answers to some of my questions that I was concerned about. They were prompt, courteous, and the Doctor Who helped me was absolutely phenomenal, patient, extremely knowledgeable, and caring! I will use just answer again and again through the years. Can't say enough, good things about it.

Date of experience: January 15, 2025
District of Columbia
1 review
0 helpful votes
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Helpful Service
January 25, 2025

Jeremy Malcolm was very patient and considerate in answering my questions regarding how to get my husband's military discharge information. He provided me with the link to search the Military Archives.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Fantastica
January 25, 2025

Lleva cada una de mis espectativas para el tema que yo necesito

Date of experience: January 15, 2025
Iowa
1 review
0 helpful votes
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Waste of time
January 25, 2025

I guess I had high expectations from this app. My bad. This app is a complete joke. After spending time explaining to "Raymond" my car issues he never responded again.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Alessandra,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645

Florida
1 review
0 helpful votes
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Looking up art
January 25, 2025

They have to me figure out the paintings hanging in my parents house. They have passed away

Date of experience: January 15, 2025
Connecticut
1 review
0 helpful votes
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When trying to figure out if I need to take my dog to the ER in the middle of the night, I decided to try an online consult. The vet put my mind at ease and probably saved me $1000. My dog woke up feeling fine this morning and we are bringing her to her regular vet just in case.
Thank you for the helpful advice and peace of mind!

Date of experience: January 15, 2025
Massachusetts
2 reviews
2 helpful votes
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Got the guidance I needed
January 25, 2025

I was having difficulty with resetting a password for a company online. Expert encouraged me to call the company, which I did this morning

Date of experience: January 14, 2025
New Jersey
1 review
0 helpful votes
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Very helpful
January 25, 2025

Definitely the Doctor helped me with my concerns for my hamster! Thank you so much!

Date of experience: January 15, 2025
New Jersey
1 review
0 helpful votes
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Surprising happy!
January 25, 2025

At first I really thought it was just another site however after talking with some of the specialists i got many answers that saves me lots of time and money! Definitely a great site!

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
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Outstanding service
January 25, 2025

Truly appreciate the outstanding service and then an invite to chat again soon when in need. What a Blessing.

Date of experience: January 15, 2025
Michigan
1 review
0 helpful votes
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Very timely, and direct. It took me through the process via BOT until it could not give me a direct answer.

Date of experience: January 13, 2025
California
1 review
0 helpful votes
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Got a good answer
January 21, 2025

I thought I heard that the cost would be $5 and then when the payment was required it was $45. I may have misheard the price and the $40 difference was not so great so I went ahead. Other than that awkward moment I am very satisfied.

Date of experience: January 9, 2025
California
1 review
0 helpful votes
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I was told for $1 refundable charge my single question will be answered. My question was about a new computer I purchased that was missing a small component. Their answer was to call the manufacturer. Since then they have charged me $55 twice for membership which was never discussed or agreed to. I expect my charges to be reversed. I called the company and they put me on hold for very long time and then they disconnected.

Date of experience: December 10, 2024
JustAnswer S. JustAnswer Rep
8 months ago

Hello Abdi,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Massachusetts
1 review
0 helpful votes
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You have fixed the problem.
January 20, 2025

Technical support is great. Got through quickly and resolved the problem easily.

Date of experience: January 10, 2025
Florida
1 review
0 helpful votes
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The only problem i have at this point is, i've yet to have receive any form of contact information from any attorney. All i need is for your company to list for me the lawyers who practice in federal court that help me bring my case to justice MY INFO--PHONE#*******577. Thank you.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Lawyers
January 17, 2025

I talked to 2 lawyers about health insurance. They were amazing I wish I could hire them for my case but you can't. These lawyers are more intelligent than any lawyer that you can hire.

Date of experience: January 6, 2025
Washington
1 review
0 helpful votes
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Very unhappy with Albertsons they never deliver my order it never came when it was to be deliver.l waited all night for it never came and I paid for it.now what?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Toni,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Fixed my problem
January 13, 2025

I was stressed and just needed assistance quickly. I paid way too much but I was so stressed and frustrated that I just needed to get my issue resolved. Jason was great and very helpful.

Date of experience: January 3, 2025