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JustAnswerReviews 12,878

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Iowa
1 review
0 helpful votes
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Fantastic!
January 25, 2025

In zero degree weather Just Answer solved my problem in 30 seconds.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Your help was amazing spot on order the part and it was perfect. Thank you.

Date of experience: January 15, 2025
New Mexico
1 review
0 helpful votes
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Questions regarding oil change
January 25, 2025

I wanted to know if I should continue using synthetic oil. Fred was helpful with all the information and explained how I could find out what type of engine I have. A 78 yr old woman doesn't know about these things, but with Fred's help, I found out. Thanks!

Date of experience: January 15, 2025
Kansas
1 review
0 helpful votes
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Great help, great people.
January 25, 2025

Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
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Grandma's Lamps
January 25, 2025

My husband received two lamps from his mother, which once belonged to his grandmother. We've moved them twice! I decided to clean out our storage area and came upon them again. I have always wondered if they had any value. I logged onto Justanswer and was connected to an appraiser, Luke. I provided him with photos and I got my answer. He not only told me what they were worth, he added a little history on the manufacturer of the lamps. I will definitely use this service again. Knowledgeable and instant gratification!

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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Great experience
January 25, 2025

Paul was very patient and kind on the phone very knowledgeable and terrific help

Date of experience: January 15, 2025
Oklahoma
1 review
0 helpful votes
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Lousy customer service
January 25, 2025

Called customer service and got some woman selling me a monthly service to discuss every problem in the world for $55/month and have it pre-billed to my account. Still didn't get any answer for what I was searching for. My advice is do not give these people any money. They will drag you all over the the internet and not provide any answers you are looking for.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Joel,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645

Montana
1 review
0 helpful votes
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Although my problem fixed itself, the information I received was very helpful in understanding the cause, and I'll use it to help prevent the problem from reoccurring.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Just Answer to the Rescue
January 25, 2025

Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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Worried
January 25, 2025

It's 3:30 am my dog is straining to poop crying out. Found 24/7 talk to a Doc. In 5 mins I was signed up, signed in and a Dr contacted me, fast!

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Turtle care
January 25, 2025

My Red Eared Slider has not been eating well at all, very little in the last month. I was given great advice. I bought a new water heater, heating lamp and I checked the ammonia level ( came back perfect) but he is still barely eating so within the next day or 2 I will find a reptile veterinarian to get an examination. I have to find out how much it will cost.

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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My Tanaka leaf blower stopped running during high speed operation in cold air (+3degrees) and the tech immediately diagnosed the issue and suggested remedies.

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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I couldn't get any daily details with my tracking number after 3 days. The expert with JustAnswer tracked it down for me in just a few minutes. Great 👍

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Help
January 25, 2025

I was charged for an item that I didn't want and didn't use and I needed credit back. So it was all resolved and taken care of.

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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Spousal support
January 25, 2025

Joey made my day by helping me to find out that my ex- husband has to pay me, after 23 1/2 years. He told yhe family judge that he didn't want to pay anything. Now I have a great legal leg to stand on!

Date of experience: January 15, 2025
Nevada
1 review
0 helpful votes
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GREAT vet
January 25, 2025

Please let the vet who helped me know how much I appreciate him. I felt a genuine concern on his part.

Date of experience: January 14, 2025
Michigan
1 review
0 helpful votes
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Absolutely amazing 👏
January 25, 2025

Looking to find a vet for my outside cat,Just Answer came on internet! Took me less then 5 min to contact with a professional vet and received the answers to my concern! Thank you Dr.Steve! Now I appreciate more social media 😌

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
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Good ideas given..
January 25, 2025

I'm retired maintenance. Was good to bounce ideas off experienced furnace tech. He gave me good ideas I didn't think of. Still a work in progress. Need to some other tools to try advice.

Date of experience: January 15, 2025
Georgia
5 reviews
1 helpful vote
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I have been a member for many many years. JA is like having a wise old uncle as a valued member of my family. They know the right answer to every question posed.

Date of experience: January 15, 2025

I have been a subscriber for many many years and dont know what I would do without Just Answer.com. I have asked questions on every topic imaginable and always received good to great answers which either gave me exactly what I was seeking or put me on the right path to an answer. I love Just Answer and its a permanent member of my family!

Date of experience: July 4, 2018
Cyprus
1 review
0 helpful votes
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Amazing!
January 25, 2025

So convenient, and affordable! The Dr was very professional.

Date of experience: January 15, 2025