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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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In zero degree weather Just Answer solved my problem in 30 seconds.
Your help was amazing spot on order the part and it was perfect. Thank you.
I wanted to know if I should continue using synthetic oil. Fred was helpful with all the information and explained how I could find out what type of engine I have. A 78 yr old woman doesn't know about these things, but with Fred's help, I found out. Thanks!
Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!
My husband received two lamps from his mother, which once belonged to his grandmother. We've moved them twice! I decided to clean out our storage area and came upon them again. I have always wondered if they had any value. I logged onto Justanswer and was connected to an appraiser, Luke. I provided him with photos and I got my answer. He not only told me what they were worth, he added a little history on the manufacturer of the lamps. I will definitely use this service again. Knowledgeable and instant gratification!
Paul was very patient and kind on the phone very knowledgeable and terrific help
Called customer service and got some woman selling me a monthly service to discuss every problem in the world for $55/month and have it pre-billed to my account. Still didn't get any answer for what I was searching for. My advice is do not give these people any money. They will drag you all over the the internet and not provide any answers you are looking for.
Although my problem fixed itself, the information I received was very helpful in understanding the cause, and I'll use it to help prevent the problem from reoccurring.
Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you
It's 3:30 am my dog is straining to poop crying out. Found 24/7 talk to a Doc. In 5 mins I was signed up, signed in and a Dr contacted me, fast!
My Red Eared Slider has not been eating well at all, very little in the last month. I was given great advice. I bought a new water heater, heating lamp and I checked the ammonia level ( came back perfect) but he is still barely eating so within the next day or 2 I will find a reptile veterinarian to get an examination. I have to find out how much it will cost.
My Tanaka leaf blower stopped running during high speed operation in cold air (+3degrees) and the tech immediately diagnosed the issue and suggested remedies.
I couldn't get any daily details with my tracking number after 3 days. The expert with JustAnswer tracked it down for me in just a few minutes. Great 👍
Joey made my day by helping me to find out that my ex- husband has to pay me, after 23 1/2 years. He told yhe family judge that he didn't want to pay anything. Now I have a great legal leg to stand on!
Looking to find a vet for my outside cat,Just Answer came on internet! Took me less then 5 min to contact with a professional vet and received the answers to my concern! Thank you Dr.Steve! Now I appreciate more social media 😌
I'm retired maintenance. Was good to bounce ideas off experienced furnace tech. He gave me good ideas I didn't think of. Still a work in progress. Need to some other tools to try advice.
I have been a member for many many years. JA is like having a wise old uncle as a valued member of my family. They know the right answer to every question posed.
I have been a subscriber for many many years and dont know what I would do without Just Answer.com. I have asked questions on every topic imaginable and always received good to great answers which either gave me exactly what I was seeking or put me on the right path to an answer. I love Just Answer and its a permanent member of my family!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Joel,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-808-0645