business logo of JustAnswer

JustAnswerReviews 13,050

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,970
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Walter B.
Unfollow Walter B.
Share Review
Report Review

New Holland Tachometer Cable
March 4, 2025

Dan was great and found the two parts numbers I needed. Unfortunately, we were unable to locate the cable anywhere and Dan did not know where to find one or who might be able to custom make one. But, he was great and friendly and it was no fault of his that the cable is difficult or perhaps impossible to locate.

Date of experience: February 22, 2025
California
1 review
0 helpful votes
Follow Elizabeth H.
Unfollow Elizabeth H.
Share Review
Report Review

Justice
March 4, 2025

The lawyer answered all
My concerns listened to me carefully and recommended what I need to do to stara
Case

Date of experience: February 22, 2025
Arizona
1 review
0 helpful votes
Follow Charlotte G.
Unfollow Charlotte G.
Share Review
Report Review

Dr Emily rocks!
March 4, 2025

I had received very healthy dialogue and information from Dr Emily. She addressed all my issues/concerns and I am very satisfied with this website and especially Dr Emily! Thank you for having the vet services online! 🙏

Date of experience: February 22, 2025
Canada
1 review
0 helpful votes
Follow Joshua M.
Unfollow Joshua M.
Share Review
Report Review

Satisfied
March 4, 2025

It was good my queries were fully answered. The answers were clearly articulated.

Date of experience: February 22, 2025
New Jersey
1 review
0 helpful votes
Follow Maryleigh H.
Unfollow Maryleigh H.
Share Review
Report Review

Custom service
March 4, 2025

Speaking with DrDrago was a great service. I hope I can find a different pair of Kuru shoes that work for me.Thank you for providing such custom help!

Date of experience: February 22, 2025
Virginia
1 review
0 helpful votes
Follow Roberta D.
Unfollow Roberta D.
Share Review
Report Review

Great help
March 4, 2025

Excellent thank you no thank you. I don't have 50 characters

Date of experience: February 22, 2025
Georgia
1 review
0 helpful votes
Follow Elizabeth Lee S.
Unfollow Elizabeth Lee S.
Share Review
Report Review

Fixed in a snap
March 4, 2025

He told us what to do and it was fixed in less than a minute. We tried to fix all of 2 days and couldn't.

Date of experience: February 22, 2025
Arkansas
1 review
0 helpful votes
Follow Jon R.
Unfollow Jon R.
Share Review
Report Review

Parasitic drain on the battery
March 4, 2025

I didn't know how to start investigating but was given a good direction. Once I get further into the trail I'm sure I will get back in touch with the mechanic.

Date of experience: February 22, 2025
North Carolina
1 review
0 helpful votes
Follow Katie C.
Unfollow Katie C.
Share Review
Report Review

The very was calm, very informative and patient. She helped me with my concerns.

Date of experience: February 22, 2025
Nebraska
1 review
0 helpful votes
Follow Katie S.
Unfollow Katie S.
Share Review
Report Review

Great help
March 4, 2025

The vet was very attentive and helpful with all of my questions and concerns. I highly recommend using them!

Date of experience: February 22, 2025
Massachusetts
1 review
0 helpful votes
Follow Eileen S.
Unfollow Eileen S.
Share Review
Report Review

Facebook
March 4, 2025

I had questions about the dots on Facebook and what they mean. The questions were answered.

Date of experience: February 22, 2025
Virginia
1 review
0 helpful votes
Follow Becca K.
Unfollow Becca K.
Share Review
Report Review

Literal Life Savers
March 4, 2025

The whole process from start to end went very smooth. Everyone was very professional and helpful. Our local vet said our dog would not have survived if we had not followed the guidance of Dr. Jen.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
Follow Davette J.
Unfollow Davette J.
Share Review
Report Review

Legal advice
March 4, 2025

It is very helpful to communicate with someone that has experience and can quickly provide information to assist with concerns.

Date of experience: February 22, 2025
North Carolina
1 review
0 helpful votes
Follow Iesha A.
Unfollow Iesha A.
Share Review
Report Review

Fast response time on a complicated estate property concern.

Date of experience: February 22, 2025
Pennsylvania
1 review
0 helpful votes
Follow Anthony V.
Unfollow Anthony V.
Share Review
Report Review

Excellence
March 4, 2025

Anthony was very knowledgeable and was able to pinpoint my problem and come up with a solution in a timely manner

Date of experience: February 22, 2025
New York
1 review
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Dishwasher repair
March 4, 2025

Kelly called me back quickly and stayed on the phone until he figured out what was wrong thanks

Date of experience: February 22, 2025
New York
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

AVOID THIS SCAM
March 4, 2025

I was willing to pay the $5 fee for help getting a lost government ID. Then it becomes a $45 additional charge for the answer and a monthly subscription, When I requested a refund the associate got angry and told me that he answered my question. Fortunately my credit card company didn't agree with him either.
The quality of the answer was weak at best. It didn't work but fortunately Google had free advise that worked without any of the aggrevasion associated with justAnswer. It should be called justscam.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Michael,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Bulgaria
1 review
0 helpful votes
Follow Aleksandra D.
Unfollow Aleksandra D.
Share Review
Report Review

Perfect support
March 4, 2025

Dr. Bethany L. Took my problem very deep and gave me great advices and support!

Date of experience: February 22, 2025
Canada
1 review
0 helpful votes
Follow Becca T.
Unfollow Becca T.
Share Review
Report Review

Amazing
March 3, 2025

I was beyond shocked I found a good veterinarian to help me at 3 am.

Date of experience: February 20, 2025
Arkansas
4 reviews
1 helpful vote
Follow Pat B.
Unfollow Pat B.
Share Review
Report Review

Dog
March 3, 2025

Dr. Ivana, was very thorough with her answers. I went on line to see, what causes a dog to keep throwing up stomach bile. My 4 year old dog was throwing up in the early morning hours, for the last couple of days. So, I ran into JustAnswer on the web site. The person on the website took all my information. She said a Veterinarian would call me back. Within minutes the.Vet called me back. She introduced herself as Dr Ivana. She went over my concerns and asked me more questions, about my dog Sky. She was very patient. She told me that my dog could be throwing up bile, because of changing her food recently, which my son did, two days ago. Dr. Ivana, told me exactly what to do. She was very kind and listened and answered all my questions. I did exactly what she told me to do. So far everything is fine. I would recommend JustAnswered to anyone who needs answers about their animals. Pat

Date of experience: February 21, 2025