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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My dog has been having issues with her hind legs and a strange lump on her abdomen, the Vet had addressed my concerns and informed me of possible issues that may have caused this and informed turn has convinced me that bringing my dog in was in my dogs best interest.
Have tried and tried numerous times with and without live person assist. Finally someone knew how what to do. Thank you.
Was really grateful to not have to sift through a bunch of info and have someone walk me through the process to get my washer working again
She listened to the problem asked good questions in my opinion and address it properly suggested ointment routine cleaning
I have several drawings, very similar, and found they're all priced the same. So basically I already haves thousands of dollars worth of art.
I was unsure whether a thrift store find was a bargain or a bust. Was so pleased to hear that it is a genuine antique! Very pleased with the quick and accurate details as well as advice.
The vet was kind listened to all our concerns. Gave us helpful things to help get the baby better. Glad to say Raven is feeling much better!
Mark was awesome. He provided great assistance. He contacted me very quickly. I was very impressed.
He answered the question I had. I fixed an old car I had with the same problem and wanted to know if I could do the same with my truck.
Dr addressed all my questions and advised what a vet would do when I brought her in if need be.
I ran into an ADA issue with school and wasn't sure if it was something I should pursue or not. I got THE PERFECT lawyer to handle this question who was passionate and understanding and honestly someone I'd like to know not just bc of legal reasons but because they were awesome and entirely relatable. All questions answered and I know solidly where I need to go from here. She even sent me notes from our conversation. I mean. C'mon. That's next level. Thank you again and again.
I received the 2021 tax refund shortly after asking for your help on 02/21. I was surprised that you got results so fast. Thank you. I hope you have the same result for 2020 and 2023.
Dr.Wesly addressed my concerns about my dog eating a blood pressure pill. We discussed options. Great service! Thanks!
Nick answered my question and helped me in a quick and Professional manner! I was stuck but now I'm back rolling! THANKS
I've been a lot hesitant regarding "sites", and just figured to make effort, as help needed. Matthew is a real person called voice to voice immediately and solved the issue immediately
Does a very good job they listen well, better than me the customer. I'm not techy at all and he did get me through my peacock streaming service not working through Roku.
Gave me more clear advice. He was well versed in the topic. Overall good experience
My bird flew into a boiling Pot of soup on the stove and had swelling in her legs. She was acting fine and doing fine so talking to the online vet gave me a sense of relief that she was going to be okay and she just needed time to heal.
Benjie was extremely professional. His direction was succinct and to the point. He's very efficient and I received results quickly.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care