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JustAnswerReviews 13,057

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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Excellent DVM
March 6, 2025

My dog has been having issues with her hind legs and a strange lump on her abdomen, the Vet had addressed my concerns and informed me of possible issues that may have caused this and informed turn has convinced me that bringing my dog in was in my dogs best interest.

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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Have tried and tried numerous times with and without live person assist. Finally someone knew how what to do. Thank you.

Date of experience: February 24, 2025
Indiana
1 review
0 helpful votes
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Was really grateful to not have to sift through a bunch of info and have someone walk me through the process to get my washer working again

Date of experience: February 24, 2025
Texas
1 review
0 helpful votes
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Eye discharge
March 6, 2025

She listened to the problem asked good questions in my opinion and address it properly suggested ointment routine cleaning

Date of experience: February 24, 2025
West Virginia
1 review
0 helpful votes
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Satisfied customer
March 6, 2025

I have several drawings, very similar, and found they're all priced the same. So basically I already haves thousands of dollars worth of art.

Date of experience: February 24, 2025
New Jersey
1 review
0 helpful votes
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Glad for the Expert Advice
March 6, 2025

I was unsure whether a thrift store find was a bargain or a bust. Was so pleased to hear that it is a genuine antique! Very pleased with the quick and accurate details as well as advice.

Date of experience: February 24, 2025
Tennessee
1 review
0 helpful votes
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Self serve puppy1y4m
March 6, 2025

The vet was kind listened to all our concerns. Gave us helpful things to help get the baby better. Glad to say Raven is feeling much better!

Date of experience: February 22, 2025
Virginia
1 review
0 helpful votes
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Mark was awesome. He provided great assistance. He contacted me very quickly. I was very impressed.

Date of experience: February 23, 2025
Washington
1 review
0 helpful votes
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I got what I wanted
March 5, 2025

He answered the question I had. I fixed an old car I had with the same problem and wanted to know if I could do the same with my truck.

Date of experience: February 23, 2025
North Carolina
2 reviews
0 helpful votes
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Good advice
March 5, 2025

Dr addressed all my questions and advised what a vet would do when I brought her in if need be.

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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So thankful!
March 5, 2025

I ran into an ADA issue with school and wasn't sure if it was something I should pursue or not. I got THE PERFECT lawyer to handle this question who was passionate and understanding and honestly someone I'd like to know not just bc of legal reasons but because they were awesome and entirely relatable. All questions answered and I know solidly where I need to go from here. She even sent me notes from our conversation. I mean. C'mon. That's next level. Thank you again and again.

Date of experience: February 23, 2025
Texas
3 reviews
0 helpful votes
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I received the 2021 tax refund shortly after asking for your help on 02/21. I was surprised that you got results so fast. Thank you. I hope you have the same result for 2020 and 2023.

Date of experience: February 23, 2025
Pennsylvania
1 review
0 helpful votes
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Great Service
March 5, 2025

Dr.Wesly addressed my concerns about my dog eating a blood pressure pill. We discussed options. Great service! Thanks!

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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HELP
March 5, 2025

Nick answered my question and helped me in a quick and Professional manner! I was stuck but now I'm back rolling! THANKS

Date of experience: February 23, 2025
Nevada
1 review
0 helpful votes
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I am very grateful
March 5, 2025

I've been a lot hesitant regarding "sites", and just figured to make effort, as help needed. Matthew is a real person called voice to voice immediately and solved the issue immediately

Date of experience: February 23, 2025
Illinois
1 review
0 helpful votes
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Does a very good job they listen well, better than me the customer. I'm not techy at all and he did get me through my peacock streaming service not working through Roku.

Date of experience: February 23, 2025
Louisiana
1 review
0 helpful votes
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1900's framed print purchased from an estate sale - could t find anything on my own - gave me all of the info I needed.

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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Good information
March 5, 2025

Gave me more clear advice. He was well versed in the topic. Overall good experience

Date of experience: February 23, 2025
Washington
1 review
0 helpful votes
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A great relief
March 5, 2025

My bird flew into a boiling Pot of soup on the stove and had swelling in her legs. She was acting fine and doing fine so talking to the online vet gave me a sense of relief that she was going to be okay and she just needed time to heal.

Date of experience: February 23, 2025
Georgia
1 review
0 helpful votes
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Quick books issue
March 5, 2025

Benjie was extremely professional. His direction was succinct and to the point. He's very efficient and I received results quickly.

Date of experience: February 23, 2025