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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Lawyer provided a considered response which was quite helpful. I have not digested it fully yet
My corgi, Charlie was having stomach issues and trying to throw up. I was advise on what to do and it worked. Thank you.
Randall got me directed.
Im having to find the brain box but he got me directed
Dr. Finlay, a veterinarian, is kind, an excellent and clear communicator and extremely knowledgeable. Just answer has provided us an awesome service with real help when we really needed it!
My dog ate a petrified mouse. At seven pm She puked A couple of times. I was very worried that she was really sick. I was, i'm sure where I could take her to A vet at this time of night. So I googled the problem. Just ask came up in the search bar. So I contacted it. After 25 minutes or so, Dr. Black texted me. We discussed options and possible problems with my dog. He told me what to do for her. The next morning she was back to her normal self. I am very grateful for Dr Black and Just Ask... Thank you.
I did not ga\et anywhere. I got charged a fee though. I was told to go to another site for help
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Contacted Just Ask this morning, (14 hrs ago) explain the emergency with my pet. Told to give my credit card info without any indication of cost. Then were transferred to a bot. They hit my bank account twice and never provided me with a Vet to help my seriously sick animal. I would never recommend this service to anyone. They are frauds and thieves!
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Good so far. We'll know more when I get the part suggested. Service was fast. The guy I talked to was an actual person not AI.
It was the right information about my problem and quit quickly thank you
I prefer to speak in person with an agent, but this phone call meeting answered all my questions. The phone call wasn't bad like I thought it might be. Great job!
Needed to find a free service to spayed a stray cat and they sent me several services
I was having issues with my emails and the expert wasn't much help. The expert took a long time to answer me and my issues still isn't resolved.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.
I wanted to veriy an email that I alledgely received from Walmart. I went to the chat line and with one or two questions, the agent connected me to a JustAnser technician who was SO helpful! He definitely went above and beyound by giving me some tips on spotting bad emails. I'm wriing them down and will share them with my friends. One of whom was taken in by a scammer and lost a large sum of money. So, thank you Justin, this user is completelu delighted with the Service.
Very quick and easy process to work with. This is one of the easiest cancellation processes that I have ever run into online.
Very thorough after I asked the right questions. Great experience
I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.
My doc didnt respond about needing to wean off meds for a tremor and just wants to give me more meds and tests. Dr Li listened and was very helpful professional and sent me a print out for weaning off the meds that were making me weak and no energy. I really appreciate har help. I give her an 11 out of 10.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
We're glad to hear that you received the advice you needed. However, we noticed that you left a two-star rating.
Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.
Thank you for giving us the opportunity to assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645