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JustAnswerReviews 13,065

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,973
This company responds to reviews on average within 1 day

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New Mexico
3 reviews
0 helpful votes
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Concise Feedback
March 8, 2025

Lawyer provided a considered response which was quite helpful. I have not digested it fully yet

Date of experience: February 26, 2025
Florida
1 review
0 helpful votes
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Charlie's Issue
March 8, 2025

My corgi, Charlie was having stomach issues and trying to throw up. I was advise on what to do and it worked. Thank you.

Date of experience: February 26, 2025
Florida
1 review
0 helpful votes
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Randall got me directed.
Im having to find the brain box but he got me directed

Date of experience: February 26, 2025
Minnesota
1 review
0 helpful votes
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True expertise!
March 8, 2025

Dr. Finlay, a veterinarian, is kind, an excellent and clear communicator and extremely knowledgeable. Just answer has provided us an awesome service with real help when we really needed it!

Date of experience: February 26, 2025
Wisconsin
1 review
0 helpful votes
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Very helpful.
March 8, 2025

My dog ate a petrified mouse. At seven pm She puked A couple of times. I was very worried that she was really sick. I was, i'm sure where I could take her to A vet at this time of night. So I googled the problem. Just ask came up in the search bar. So I contacted it. After 25 minutes or so, Dr. Black texted me. We discussed options and possible problems with my dog. He told me what to do for her. The next morning she was back to her normal self. I am very grateful for Dr Black and Just Ask... Thank you.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

We're glad to hear that you received the advice you needed. However, we noticed that you left a two-star rating.

Your feedback is important to us, and we'd love to know how we can improve your experience. If there's anything we can do to make things right, please let us know.

Thank you for giving us the opportunity to assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Illinois
1 review
0 helpful votes
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Very helpful
March 8, 2025

Got me pointed in the right direction with phone numbers and contacts

Date of experience: February 26, 2025
Texas
1 review
0 helpful votes
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Tablet locked out
March 8, 2025

I did not ga\et anywhere. I got charged a fee though. I was told to go to another site for help

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

New York
1 review
0 helpful votes
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Just Horrible!
March 7, 2025

Contacted Just Ask this morning, (14 hrs ago) explain the emergency with my pet. Told to give my credit card info without any indication of cost. Then were transferred to a bot. They hit my bank account twice and never provided me with a Vet to help my seriously sick animal. I would never recommend this service to anyone. They are frauds and thieves!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Texas
1 review
0 helpful votes
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Too soon to tell but great so far
March 7, 2025

Good so far. We'll know more when I get the part suggested. Service was fast. The guy I talked to was an actual person not AI.

Date of experience: February 25, 2025
Canada
1 review
0 helpful votes
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Positive air shut off
March 7, 2025

It was the right information about my problem and quit quickly thank you

Date of experience: February 25, 2025
Illinois
1 review
0 helpful votes
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Very knowledgeable!
March 7, 2025

I prefer to speak in person with an agent, but this phone call meeting answered all my questions. The phone call wasn't bad like I thought it might be. Great job!

Date of experience: February 25, 2025
California
1 review
0 helpful votes
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Needed to find a free service to spayed a stray cat and they sent me several services

Date of experience: February 25, 2025
Washington
1 review
0 helpful votes
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I was having issues with my emails and the expert wasn't much help. The expert took a long time to answer me and my issues still isn't resolved.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

California
1 review
0 helpful votes
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Amazing
March 7, 2025

KenBeth was amazing. He answered everything I asked and he def guided me in the right direction.

Date of experience: February 25, 2025
Florida
1 review
0 helpful votes
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Unhappy
March 7, 2025

It was okay. I believe she gave me the only she could. I was disappointed to get answer. I was on the social site and thought I was getting a social security representative who could get my what I needed.

Date of experience: February 25, 2025
Ohio
1 review
0 helpful votes
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Glad I called
March 7, 2025

I wanted to veriy an email that I alledgely received from Walmart. I went to the chat line and with one or two questions, the agent connected me to a JustAnser technician who was SO helpful! He definitely went above and beyound by giving me some tips on spotting bad emails. I'm wriing them down and will share them with my friends. One of whom was taken in by a scammer and lost a large sum of money. So, thank you Justin, this user is completelu delighted with the Service.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Customer
March 7, 2025

Very quick and easy process to work with. This is one of the easiest cancellation processes that I have ever run into online.

Date of experience: February 25, 2025
Georgia
1 review
0 helpful votes
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Child support
March 7, 2025

Very thorough after I asked the right questions. Great experience

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.

Date of experience: February 25, 2025
Maryland
1 review
0 helpful votes
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Help with weaning off meds
March 7, 2025

My doc didnt respond about needing to wean off meds for a tremor and just wants to give me more meds and tests. Dr Li listened and was very helpful professional and sent me a print out for weaning off the meds that were making me weak and no energy. I really appreciate har help. I give her an 11 out of 10.

Date of experience: February 25, 2025