business logo of JustAnswer

JustAnswerReviews 13,045

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,970
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Mark h H.
Unfollow Mark h H.
Share Review
Report Review

Quick, easy way to resolve this issue
(fridge temp setting) and simple solution and experience with justanswer.com

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
Follow Deferred D.
Unfollow Deferred D.
Share Review
Report Review

Excellent service
March 3, 2025

As above fine. Satisfied with the specialist. Courteous, understanding. Sen pictures that really helped.

Date of experience: February 21, 2025
Nevada
1 review
0 helpful votes
Follow Carole D.
Unfollow Carole D.
Share Review
Report Review

Just Answer answers your problem
March 3, 2025

Justin was a great help in solving my problem. He got it fixed and was extremely patient with me while trying to do the things he suggested.

Date of experience: February 21, 2025
Colorado
1 review
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Share Review
Report Review

I love my constant companion and the rascal went in my purse. I found him crunching the last of the cookies. I knew that could be very dangerous. My vet was closed. Your help was an answer to my prayers. The vet assured me 2 cookies were no lethal and just to watch him. He finethank you

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
Follow Ken C.
Unfollow Ken C.
Share Review
Report Review

Pitco fryer
March 3, 2025

I was seeing if I could seperate a 3 bank fryer.

He gave me the answer

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
Follow Bruce M.
Unfollow Bruce M.
Share Review
Report Review

Excellent quick response.
March 3, 2025

No delay in responding…quick help. Fee for service most reasonable.

Date of experience: February 21, 2025
New Hampshire
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Excellent service
March 3, 2025

Professional and courteous service! Thank you so very much

Date of experience: February 21, 2025
Nebraska
1 review
0 helpful votes
Follow Darlene Z.
Unfollow Darlene Z.
Share Review
Report Review

Legal issue
March 3, 2025

I ran across this attorney through Google and just answer. My daughter needed some answers and she lives in another state. I had to help her didn't know anything about just answer. I got the answers we needed and gave us some relief. My daughter can use the help to give her peace of mind.

Date of experience: February 21, 2025
Kentucky
1 review
0 helpful votes
Follow Leslie B.
Unfollow Leslie B.
Share Review
Report Review

The Wash Cloth
March 3, 2025

My Lab ate a wash cloth that I just removed from the dryer. He kept right on playing as if nothing had happened. About 4 hours later he tried to throw it but it didn't come up. I call Just Answer and they promptly connected me to a Vet who told me what to do. Thankfully he vomitted 🤮. The Vet was Great!

Date of experience: February 21, 2025
Pennsylvania
1 review
0 helpful votes
Follow Ty C.
Unfollow Ty C.
Share Review
Report Review

I'm having a tankless hot water heater issue. I've viewed JustAnswer often for other issues. But never open a chat of my own. I'm glad I did. I now have some guidance to ask my plumber to check.

Date of experience: February 21, 2025
Illinois
1 review
0 helpful votes
Follow Albert B.
Unfollow Albert B.
Share Review
Report Review

Allayed My Fears and Anxiety
March 3, 2025

The attorney was very patient and understanding and listened even though I was not as coherent as I should have been in explaining my situation. Even though I felt stupid for being in this situation, he didn't make me feel stupid or hopeless. Rather, he gave me clear and actionable guidance.

Date of experience: February 21, 2025
Maryland
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Share Review
Report Review

I was very scared of hearing PBJ was a conviction for inmigration purposes but this kind lady made me feel much better after she described that minor traffic violation don't trigger automatic deportation or anything that can be considered preoccupying at this moment. Thank you so much.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Share Review
Report Review

The person at JustAnswer sent asked a couple of questions, sent a URL, and left.
The URL did not seem to answer my questions. He was already gone, so I attempted to send him another message. He tried to reply with another URL or something, but nothing he had me try worked, and soon, Microsoft told me that I had made too many attempts and I should try again tomorrow.

I certainly hope you are not billing me for this, Your IT person was named KENT.

Thank you, please provide a refund ASAP

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Rick,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

New York
1 review
0 helpful votes
Follow Vida E.
Unfollow Vida E.
Share Review
Report Review

Viking Refrigerator Issues
March 2, 2025

I didn't know how to set my Viking Refrigerator and couldnt find answers in the online manual. It was posing problems and no water coming into ice maker or internal fawcet. I got an almost immediate expert response and I would like to that my technician for his Excellent help. Much Appreciated. Thank you

Date of experience: February 20, 2025
Colorado
1 review
0 helpful votes
Follow Joseph P.
Unfollow Joseph P.
Share Review
Report Review

Had a problem with a 403 error and thought they would access my Hostgator account and make necessary modifications. However, I got a page of do-it-yourself instruction on how to fix the problem.

At first the list felt a bit whelming but it was easy, I learned something, and succeeded in fixing my 403 problem. Quick resolution achieved.

Date of experience: February 20, 2025
New Jersey
1 review
0 helpful votes
Follow Meg J.
Unfollow Meg J.
Share Review
Report Review

Nahum was terrific. What happened was that I got a request to rate him prior to being finished - that really should not happen. He was 5 star!

Date of experience: February 20, 2025
Pennsylvania
1 review
0 helpful votes
Follow Paula C.
Unfollow Paula C.
Share Review
Report Review

It appears the SSA has an automatic shift to Just Answer for people who are exhausted due to the 2 hour plus wait to talk to a Social Security Agent. My call to SS was to change a monthly deposit account. I do not require legal assistance. I was burnt before by Just Answer with monthly charges that were not indicated during the discussion. Please cancel and do not charge me monthly.

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Paula,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Pennsylvania
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Very helpful. Everything that they said to do was very helpful and I hope after completing what I need to do clears up my problems

Date of experience: February 20, 2025
Virginia
1 review
0 helpful votes
Follow Matthew R.
Unfollow Matthew R.
Share Review
Report Review

Very satisfied customer
March 2, 2025

Answered my questions very patiently and fully. She made sure I understood her response. Very patient with me

Date of experience: February 20, 2025
California
1 review
0 helpful votes
Follow Kelly B.
Unfollow Kelly B.
Share Review
Report Review

Very professional!
March 2, 2025

Helpful, knowledgeable and resolved my tax amending questions!

Date of experience: February 20, 2025