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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Original Chatbot asked me for $5 fee, gave my credit card. Next, Creditcard was charged $38 Which I didn't expect and did not discuss or ask for "membership." Transferred to chat supervisor, who disconnected before I finished expilaining my issue. This came across as a bait and switch site.
The person I spoke with was very knowledgeable about the type of case I was asking about and was very familiar with the local court involved in this matter. He gave great advice about seeking the right kind of legal representation
French Bulldog ate rat poison. The Just Answer veterinarian was prompt and to the point. I have 53 years experience raising horses, dairy cows, and dogs. I have a daughter with 5 years as canine and 5 years experience with primates. I am accustomed to getting accurate medical advice in person. My experience was as good and in some ways better than the hundreds of in person meetings with Veterinay Professionals at their offices and during a farm call. Thank you.
Easy to use and convenient and quick. The medical professionals were all very nice.
I had one specific question. The person who called me answered that question quickly and completely.
Had difficulty understanding tech. I'm 82 and limited knowledge. Having someone I can't understand is very frustrating for both myself and Tech. He surely knew his stuff.
I wasn't expecting this to help much, but I was wrong! The mechanic was extremely helpful and he explained the issue in a way that I could understand. He also informed me of possible repair costs for my issue, and made recommendations to better the repair. I will be coming back to this method instead of taking it to a mechanic the second there's an issue! Thanks!
Very good experience. Very informative and helpful. Made it easy for me!
I have a decades old Coach bag, its size not as big as luggage, not as big as carry-on and not as big as some of the Coach bags. It's just my little travel sweetie, A 6" x 9" perfect! But it is BEIGE! (Oh the stories it could tell!)! Obviously, it needs cleaning! It's amazing to me it doesn't have one stain on it. It just has several decades of adventurous grime. JustAnswer connected me with someone who had the solution. I thought it was really cool. He went straight to Coach to get instructions; I didn't even think of that. Ha! So all is perfect in my world because I went to JustAnswer and got exactly what I was looking for!'
Fast information and very gentle response, and respectful.Thanks you
She answered my questions and gave me the answers I needed. She put my mind at ease.
Very efficient and fast to address my needs. Excellent service! Thank-you!
This site do not use you payment info they scammed me out of $38.00 after saying they would help answer a question for $1 as soon as I put my info in i got a fraud alert from my bank saying they charged me more than the $1 then I ask for a refund and they tell me I can get a refund. STAY AWAY FROM THIS WEBSITE!
Hello Brandon,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I have. Rather unique issue that I thought I'd tried all I could do. The attorney I was connected to gave me sooo many more suggestions, very very helpful!
I tried to explain what happened to me and conversation with specialist was pretty clear
The vet listened to concerns. It was decided that Birdie was ok.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Gene,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645