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JustAnswerReviews 13,251

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,025
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Arizona
1 review
0 helpful votes
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Worst web based service ever!
May 24, 2025

Original Chatbot asked me for $5 fee, gave my credit card. Next, Creditcard was charged $38 Which I didn't expect and did not discuss or ask for "membership." Transferred to chat supervisor, who disconnected before I finished expilaining my issue. This came across as a bait and switch site.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Gene,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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A very knowledgeable person
May 24, 2025

The person I spoke with was very knowledgeable about the type of case I was asking about and was very familiar with the local court involved in this matter. He gave great advice about seeking the right kind of legal representation

Date of experience: May 14, 2025
Illinois
1 review
0 helpful votes
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Great prompt medical response.
May 24, 2025

French Bulldog ate rat poison. The Just Answer veterinarian was prompt and to the point. I have 53 years experience raising horses, dairy cows, and dogs. I have a daughter with 5 years as canine and 5 years experience with primates. I am accustomed to getting accurate medical advice in person. My experience was as good and in some ways better than the hundreds of in person meetings with Veterinay Professionals at their offices and during a farm call. Thank you.

Date of experience: May 14, 2025
Georgia
1 review
0 helpful votes
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Very convenient
May 24, 2025

Easy to use and convenient and quick. The medical professionals were all very nice.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Grateful for assistance
May 24, 2025

I had one specific question. The person who called me answered that question quickly and completely.

Date of experience: May 14, 2025
New York
1 review
0 helpful votes
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Excellent service.
May 24, 2025

Had difficulty understanding tech. I'm 82 and limited knowledge. Having someone I can't understand is very frustrating for both myself and Tech. He surely knew his stuff.

Date of experience: May 14, 2025
Kentucky
1 review
0 helpful votes
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650 ford
May 24, 2025

Technician gave me several things to look at it will be a good start and hopefully I find that's where the problem lies

Date of experience: May 14, 2025
Ohio
1 review
0 helpful votes
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Good work
May 23, 2025

Service was excellent. I did not expect a service charge of $38 for directing me to a manual.

Date of experience: May 13, 2025
North Carolina
2 reviews
0 helpful votes
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Great
May 23, 2025

Helpful polite and efficient. I was quickly assisted and easy to get my response

Date of experience: May 13, 2025
Florida
1 review
0 helpful votes
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I wasn't expecting this to help much, but I was wrong! The mechanic was extremely helpful and he explained the issue in a way that I could understand. He also informed me of possible repair costs for my issue, and made recommendations to better the repair. I will be coming back to this method instead of taking it to a mechanic the second there's an issue! Thanks!

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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Very helpful
May 23, 2025

Very good experience. Very informative and helpful. Made it easy for me!

Date of experience: May 13, 2025
North Carolina
1 review
0 helpful votes
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I have a decades old Coach bag, its size not as big as luggage, not as big as carry-on and not as big as some of the Coach bags. It's just my little travel sweetie, A 6" x 9" perfect! But it is BEIGE! (Oh the stories it could tell!)! Obviously, it needs cleaning! It's amazing to me it doesn't have one stain on it. It just has several decades of adventurous grime. JustAnswer connected me with someone who had the solution. I thought it was really cool. He went straight to Coach to get instructions; I didn't even think of that. Ha! So all is perfect in my world because I went to JustAnswer and got exactly what I was looking for!'

Date of experience: May 13, 2025
Canada
1 review
0 helpful votes
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Excelente information
May 23, 2025

Fast information and very gentle response, and respectful.Thanks you

Date of experience: May 13, 2025
Michigan
1 review
0 helpful votes
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Cat ill
May 23, 2025

She answered my questions and gave me the answers I needed. She put my mind at ease.

Date of experience: May 13, 2025
Canada
1 review
0 helpful votes
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Prompt and knowledgeable
May 23, 2025

Very efficient and fast to address my needs. Excellent service! Thank-you!

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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Truck issues.
May 23, 2025

Very knowledgeable mechanic. Tremendous help with my electrical problem.

Date of experience: May 13, 2025
Washington
1 review
0 helpful votes
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This site do not use you payment info they scammed me out of $38.00 after saying they would help answer a question for $1 as soon as I put my info in i got a fraud alert from my bank saying they charged me more than the $1 then I ask for a refund and they tell me I can get a refund. STAY AWAY FROM THIS WEBSITE!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Brandon,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Excellent
May 22, 2025

I have. Rather unique issue that I thought I'd tried all I could do. The attorney I was connected to gave me sooo many more suggestions, very very helpful!

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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Money/cripto scam
May 22, 2025

I tried to explain what happened to me and conversation with specialist was pretty clear

Date of experience: May 12, 2025
Mississippi
1 review
0 helpful votes
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Dog ate chocolate
May 22, 2025

The vet listened to concerns. It was decided that Birdie was ok.

Date of experience: May 12, 2025