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JustAnswerReviews 13,250

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,025
This company responds to reviews on average within 1 day

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Maryland
1 review
0 helpful votes
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No help, high charge
May 22, 2025

I was not informed I would be charged $40.00 for this service. I talked to 2 different technicians, neither of which fixed my issue

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Mike,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Alabama
1 review
0 helpful votes
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Infected cat's eye
May 22, 2025

Prompt, told me what to get, looked at my photos to confirm that I had the right thing. Very informative.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Fixed in a jiffy
May 22, 2025

The mechanic was spot on the problem. It was repaired with 4 bolts and a plug

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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Clock setting malfunction
May 22, 2025

Tom gave me the information to take to my dealer in order to correct a known system issue. Very helpful and good experience

Date of experience: May 12, 2025
Canada
2 reviews
0 helpful votes
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Weed Trimmer Troubles
May 22, 2025

Signed up, asked the question, Chris aka Moose got back to me very quickly. Gave me the part numbers and where to buy them.
Problem solved

Date of experience: May 12, 2025
Florida
1 review
0 helpful votes
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A most EXCELLENT experience
May 22, 2025

I called with questions concerning a severance package and the assistance was incredible; very much worth the five bucks! Howard was so personable, knowledgeable and helpful that it was amazing. GREAT service.

Date of experience: May 12, 2025
Missouri
1 review
0 helpful votes
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He did a great job I would recommend for others. Answered questions and directed me to right person

Date of experience: May 12, 2025
District of Columbia
1 review
0 helpful votes
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Another Great experience for the knowledge rights about tenant power

Date of experience: May 12, 2025
North Carolina
1 review
0 helpful votes
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Very pleasant conversation with attorney, who explained the different choices to get the information that needed from a relative's naturalization

Date of experience: May 12, 2025
Indiana
1 review
0 helpful votes
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I got a straight answer to my question. I'm a 66 yr old woman. I know alot about cars and trucks, but sometimes have a question about something. If I ha e any more questions I will ask again.

Date of experience: May 12, 2025
Virginia
1 review
0 helpful votes
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I 864 question was.ot answered
May 22, 2025

Unsatisfying, to say the least. I felt even more confused than before

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Richard,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Texas
1 review
0 helpful votes
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Excellent. Fixed problem quickly. Was directed to a technician who called within 5 minutes and resolved within 3 minutes while he remained on the ohone.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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Terrible
May 22, 2025

Waited on the phone for a long time while they tried to find a professional. Was told I would receive a text or email when someone could help me. Received a text at 3:22 a.m. Woke up to find a text that had no message and I couldn't respond to it either. This was a terrible experience. I am canceling my account effective immediately.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Cheryl,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Australia
1 review
0 helpful votes
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Perfect
May 21, 2025

Great, confirmed my suspicions and direction for further actions.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Wonderful service!
May 21, 2025

My dog accidentally swallowed medication prescribed for another dog.
When I contacted JustAnswer the service was quick, outstanding.
The vet tech I was texting with was on top of things. She got me in touch with Dr. Kara with 10 minutes. Dr. Kara was awesome! Very knowledgeable! She gave me advice on what side effects to look for and how to care for my dog. I was relieved after texting with Dr. Kara.
I will definitely use JustAnswer again if I need veterinary help.

Date of experience: May 11, 2025
Ohio
1 review
0 helpful votes
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Fraudulent charge
May 21, 2025

Nathan was good, but I was way charged over what I was told the charge was. I was told there would be a $5 charge, but there was actually a $46 charge. My credit card warned me and the resolution team will be calling you tomorrow.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Deborah,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Maine
1 review
0 helpful votes
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Fixed my oven door!
May 21, 2025

I took apart the door on my Bosch oven to clean it. When I went to put it back on I couldn't get it to go it just wouldnt hang or even stay on. Needless to say it was very very frustrating and the manual was unclear. I called just answer at 6 pm on mothers day and the tech got me straightened out and the door back on in 5 minutes. I'm grateful beyond words. Thank You - Thank you!

Date of experience: May 11, 2025
Florida
1 review
0 helpful votes
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Attorney Recommendation
May 21, 2025

I needed advice as to what type of attorney to use for an agreement I am entering into regarding my condo and Angelo was very helpful in helping me make that decision correctly.

Date of experience: May 11, 2025
Jamaica
1 review
0 helpful votes
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Answered my question
May 21, 2025

My dog ate part of her brother's flea collar, and I wanted a vets advice on what to do.

Date of experience: May 11, 2025
South Carolina
1 review
0 helpful votes
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Kissed a toad
May 21, 2025

I found my 2 y/o 15 lb shih tzu playing with a toad & noticed her back away from it while making an expression of an unpleasant taste in her mouth. I was immediately concerned if the toad was poisonous to our fur babr & found Just Ask online & called. DR Scott quickly returned my call and relieved my concerns by informing me that my area was not known for toxic toads. I appreciate Dr Scotts quick response and we all had a peaceful night rest.

Date of experience: May 9, 2025