business logo of JustAnswer

JustAnswerReviews 13,250

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,025
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Chuy C.
Unfollow Chuy C.
Share Review
Report Review

Bad Boy help
May 21, 2025

Excellent service and problem was solved. Quick attention and very helpful and thorough. Thanks!

Date of experience: May 10, 2025
Canada
1 review
0 helpful votes
Follow Margaux V.
Unfollow Margaux V.
Share Review
Report Review

Expert
May 21, 2025

. y questions were not viewed as infantile, this gives me great admiration... patience exhibited by legal person... greatly appreciated as I'm. 72 and not the smartest!

Date of experience: May 11, 2025
New Jersey
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Quick and reassuring
May 21, 2025

My dogs got into some medicine. The answer I got was knowledgeable and reassuring.

Date of experience: May 11, 2025
Minnesota
1 review
0 helpful votes
Follow Tim D.
Unfollow Tim D.
Share Review
Report Review

Tiller issue's
May 21, 2025

Shaw. Was fantastic. Helpful and fun while dealing with an issue

Date of experience: May 11, 2025
California
1 review
0 helpful votes
Follow Nina B.
Unfollow Nina B.
Share Review
Report Review

My question was answered.
May 21, 2025

I was informed that indeed my washer's lock feature can be disabled and how to do so. The professional that contacted me was professional and knowledgeable and polite.

Date of experience: May 11, 2025
Georgia
2 reviews
0 helpful votes
Follow Pamela M.
Unfollow Pamela M.
Share Review
Report Review

Peace of Mind!
May 21, 2025

Thank you for giving me the answers needed to help with this situation!

Date of experience: May 9, 2025
Maine
1 review
0 helpful votes
Follow Ann D.
Unfollow Ann D.
Share Review
Report Review

Horrible!
May 21, 2025

I was told my credit card would be charged $1; the reality is my credit card was charged $46
This is very wrong and I will never use Just Answer again.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Ann,

I hope we’ve been able to assist you. Feel free to reach out if you need any further information or clarification, and we'll be happy to help.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Minnesota
1 review
0 helpful votes
Follow Craig C.
Unfollow Craig C.
Share Review
Report Review

Had very little time
May 20, 2025

Got a call back very quickly and after a 15min talk I got my questions answered completely. Good job

Date of experience: May 10, 2025
Tennessee
1 review
0 helpful votes
Follow Frankie B.
Unfollow Frankie B.
Share Review
Report Review

Great
May 20, 2025

Great. The person that help us was very knowledgeable and help wife with her problems

Date of experience: May 10, 2025
California
1 review
0 helpful votes
Follow Rick J.
Unfollow Rick J.
Share Review
Report Review

Knowledge on toxic flowers
May 20, 2025

I was given the information I needed to know to make sure my yard was safe for my puppy so I would not eat toxic flowers.
Thank you very much for your expertise

Date of experience: May 10, 2025
Arizona
1 review
0 helpful votes
Follow Hector L.
Unfollow Hector L.
Share Review
Report Review

All you Service is trash
May 20, 2025

Trash, trash trash. Trash. Trash. Trash. Trash trash trash

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Hector,

We hope we’ve addressed your concerns. Please feel free to reach out if you need further assistance.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

New Mexico
1 review
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

Great resolved my problem in a timely manner. Does understand why I can't submit

Date of experience: May 10, 2025
Canada
1 review
0 helpful votes
Follow JP s.
Unfollow JP s.
Share Review
Report Review

Not Impressed
May 20, 2025

Initially I rated excellent after paying the two dollars started into a conversation interupted with a conversation completed survey and conversation ended during. So I guess I paid $2 for excellent so far to be disconnected. I expect that you refund the $2

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello JP,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

South Dakota
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

I needed help
May 20, 2025

This was helpful but a phone call would have been better. I dont like to type and its hard fir me to sitv here and do thus. This doesnt work well for old oeopke who cant see

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Susan,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
Follow Brenda p.
Unfollow Brenda p.
Share Review
Report Review

Dead End Again
May 20, 2025

It's same as being seen my many many so-called pain Drs who can't prescribe anything more than extra strength aspirin and a lot of words I hear over & over! It's atrocious how people my age can be treated like throwaways! I've suffered with the spine surgery, rods, screws and add to that arthritis of spine, dystonia in foot and other issues and Drs are ok with letting me spend the rest of my days in constant pain, and add depression & anxiety on top and you have a PERSON under all that just asking for relief. I never abused my medication privileges but I am definitely the one being made to suffer for it! It's inhuman.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Brenda,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

West Virginia
1 review
0 helpful votes
Follow MELISSA S.
Unfollow MELISSA S.
Share Review
Report Review

Dr. Dave, Veterinarian
May 20, 2025

Dr. Dave was exceptionally responsive, very thorough and considerate. He eased my nerves that my furbaby was going to be ok, with a watchful eye. I really appreciated his expertise!

Date of experience: May 10, 2025
California
1 review
0 helpful votes
Follow Robin R.
Unfollow Robin R.
Share Review
Report Review

Great
May 20, 2025

Thomas helped with my issue right away and could help me fix it, and then was able to get me connected with the right people to continue the problem. He was very kind and patient, understanding, and knew what he was talking about

Date of experience: May 10, 2025
Colorado
1 review
0 helpful votes
Follow Rose S.
Unfollow Rose S.
Share Review
Report Review

Review
May 20, 2025

Jason was very responsive, helpful and courteous!……………

Date of experience: May 10, 2025
Minnesota
1 review
0 helpful votes
Follow Cara X.
Unfollow Cara X.
Share Review
Report Review

Absolute scam of a company
May 20, 2025

Only form of communication was AI generated and no answers to my problem. Just told they don't call in prescriptions after charging my credit card. Disgusting company. Complete scam.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Cara,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Texas
1 review
0 helpful votes
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

I was asked to help repair a friend's 2001 EZGO TXT 36v cart. He told me that it had just stopped running, and he figured that it was probably a faulty directional switch (forward/reverse) So, after a "few" beers, he decided to replace it with an old one he had on hand (off another cart) He only removed a few wires (he said), but couldn't remember which ones and where they were supposed to attached. By the time I went to look at the cart, he had pretty much screwed up EVERYTHING! I had some old reprints of EZGO TXT cart repair manuals (I used to own one just like his), but they were pretty confusing. Finally, in frustration, I contacted JustAnswer. The first tech (David) helped me get things back where they were supposed to go, but when I got it all put together, I discovered a faulty throttle pedal micro switch. I ordered two (Amazon) and installed one in the cart. As soon as I pressed on the throttle pedal, I heard a "sizzling" noise, and saw that the new micro switch was burned out... got back with JustAnswer (a different David), he said everything looked right (I did send pictures), but that it sounded like there was a direct short in the wiring. I beat myself up for 2 days trying to find the short, finally I threw up my hands, installed the remaining new micro switch, and was just about to tell my friend that it was hopeless. He pressed on the throttle pedal, and low and behold, the darn thing worked! Turns out that one of the switches that I had just purchased was defective (the original one probably burned out when my friend incorrectly rewired the directional F/W switch)

Date of experience: May 10, 2025