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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Excellent, very helpful even a follow up was done! Very detailed and helpful
I talked to a lawyer today. Our conversation was about me receiving a letter from my apartment lawyer in NJ. Stating to leave my apartment by May 15th. I am 95% bedridden and now started chemo to Fight for my life with breast cancer.
I clicked on the DMV website to schedule an appointment for my license renewal so I wouldn't have to stand in line. I was charged $46.00 in error. Please refund my $46,00? I didn't inquire or need your services.
Received thoughtful and necessary information as well as steps that need to be taken.
Henry was very knowledgeable, professional and kind all of which was needed for this difficult situation.
I received exemplary assistance from one whom I am persuaded is well prepared and therefore who presents well.
I had a great experience using this service. I was looking for a quick and free/cheap consultation to get some direction on how to handle a tenant rights issue at my apartment. Starting off with an easy to use robo chat, the platform asked some questions in order to find me the right lawyer. A lawyer then called me and I was able to speak with them directly, tell them about the situation and they helped clarify some legal background around my situation, what my rights are in my state of residence and a couple of next step scenarios. I am very satisfied with the experience and would absolutely use this service again in the future.
Was unable to resolve my issue! I was supposed to receive help from a technician and we couldn't connect and I still have the same issues with no resolution.
Hello Regina,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
While the problem was a simple fix I appreciated the timely manner in which it was addressed
Shane gave me several things to try after I told him all the things that I've already done. Hopefully when I get the chance to try these my problem will be resolved.
Pleasant experience and great customer service. Very satisfied with everybody's assistance. Thank you
Answered all my questions and sent video to assist to assist removing watch band links
WHAT A PIECE OF $#*! WEBSITE THIS IS. DON'T GET SUCKED INTO THEIR SCAM. JUST SAY $#*! YOU JUST ANSWER
Hello,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
According to my experience and knowledge their are the best
Seems thorough and attentive to my questions
Trying this out.
Great experience would recommend this service to anyone with technical troubles
Anne, was very thorough on her questions, asking for photos and information about my piece and she was very professional and nice.
I received help with in3 min. Not too bad. Supposedly I get my dollar back but I don't know if that's going to happen? It seemed legitimate.
Just needed a quick answer about my sweet pug. Got that fast and now I know what I need to do to keep my girl comfortable until we can get to the vet.
Consulting with 'Dr. Joe' today answered all of my worrisome questions in regard to how to proceed with diet and exercise. His Scientific knowledge was very reassuring and gives me a comprehensive look at where I am in this disturbing Diabetic condition. I am so glad to have found your service. 🥰 Thank you. I will avail myself of your services in the future if anything comes up where I need answers.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Allene,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645