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JustAnswerReviews 13,250

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,025
This company responds to reviews on average within 1 day

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Canada
1 review
0 helpful votes
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Lawyer
May 19, 2025

Excellent, very helpful even a follow up was done! Very detailed and helpful

Date of experience: May 9, 2025
New Jersey
1 review
0 helpful votes
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I talked to a lawyer today. Our conversation was about me receiving a letter from my apartment lawyer in NJ. Stating to leave my apartment by May 15th. I am 95% bedridden and now started chemo to Fight for my life with breast cancer.

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Charged $45.00 for nothing
May 19, 2025

I clicked on the DMV website to schedule an appointment for my license renewal so I wouldn't have to stand in line. I was charged $46.00 in error. Please refund my $46,00? I didn't inquire or need your services.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Allene,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Oregon
1 review
0 helpful votes
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Received thoughtful and necessary information as well as steps that need to be taken.

Date of experience: May 9, 2025
Georgia
1 review
0 helpful votes
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Unique & Informative
May 19, 2025

Henry was very knowledgeable, professional and kind all of which was needed for this difficult situation.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Wonderfully Pleased!
May 19, 2025

I received exemplary assistance from one whom I am persuaded is well prepared and therefore who presents well.

Date of experience: May 9, 2025
Georgia
1 review
0 helpful votes
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I had a great experience using this service. I was looking for a quick and free/cheap consultation to get some direction on how to handle a tenant rights issue at my apartment. Starting off with an easy to use robo chat, the platform asked some questions in order to find me the right lawyer. A lawyer then called me and I was able to speak with them directly, tell them about the situation and they helped clarify some legal background around my situation, what my rights are in my state of residence and a couple of next step scenarios. I am very satisfied with the experience and would absolutely use this service again in the future.

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
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Insufficient help
May 19, 2025

Was unable to resolve my issue! I was supposed to receive help from a technician and we couldn't connect and I still have the same issues with no resolution.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Regina,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Texas
1 review
0 helpful votes
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While the problem was a simple fix I appreciated the timely manner in which it was addressed

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
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Shane gave me several things to try after I told him all the things that I've already done. Hopefully when I get the chance to try these my problem will be resolved.

Date of experience: May 9, 2025
North Carolina
2 reviews
0 helpful votes
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Excellent Advice
May 19, 2025

Pleasant experience and great customer service. Very satisfied with everybody's assistance. Thank you

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
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Watch band adjustment
May 19, 2025

Answered all my questions and sent video to assist to assist removing watch band links

Date of experience: May 9, 2025
Colorado
1 review
0 helpful votes
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WHAT A PIECE OF $#*! WEBSITE THIS IS. DON'T GET SUCKED INTO THEIR SCAM. JUST SAY $#*! YOU JUST ANSWER

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

South Africa
1 review
0 helpful votes
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According to my experience and knowledge their are the best

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Seems thorough and attentive to my questions
Trying this out.

Date of experience: May 8, 2025
Australia
1 review
0 helpful votes
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Great help
May 18, 2025

Great experience would recommend this service to anyone with technical troubles

Date of experience: May 9, 2025
Nevada
1 review
0 helpful votes
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Roger silver company
May 18, 2025

Anne, was very thorough on her questions, asking for photos and information about my piece and she was very professional and nice.

Date of experience: May 8, 2025
Ohio
1 review
0 helpful votes
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Quickly connected
May 18, 2025

I received help with in3 min. Not too bad. Supposedly I get my dollar back but I don't know if that's going to happen? It seemed legitimate.

Date of experience: May 8, 2025
New Mexico
1 review
0 helpful votes
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Vet help!
May 18, 2025

Just needed a quick answer about my sweet pug. Got that fast and now I know what I need to do to keep my girl comfortable until we can get to the vet.

Date of experience: May 8, 2025
California
1 review
0 helpful votes
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Consulting with 'Dr. Joe' today answered all of my worrisome questions in regard to how to proceed with diet and exercise. His Scientific knowledge was very reassuring and gives me a comprehensive look at where I am in this disturbing Diabetic condition. I am so glad to have found your service. 🥰 Thank you. I will avail myself of your services in the future if anything comes up where I need answers.

Date of experience: May 8, 2025