On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have never used something like this before, but once we connected he was very knowledgeable and answered all my questions! Just so you know, they were busy when I 1st contacted them, but I received a text back within an hour and we got everything taken care of!
Thanks for helping me.
It was quick and efficient.
He was polite and knowledgeable
Mauricio was knowledgeable and very helpful and knew what I was talking about
I didn't need legal advice but was glad to get a contact for an issue with a merchant quickly. Gurney provided contact info via email and phone. I really appreciated it.
I was looking for an attorney to help me and there was a surprise screen asking for &5 so I gave card info. Next day wife says, "Why did you spend $60?" Total 65. I'm overdrawn…
"Expert" was unable to provide the information that I needed. He wanted to offer me." easiest". Way which would not have achieved what I needed. He hung up the phone with no resolution. Between being on hold and talking to him I was on the phone for 37 minutes.
Hello Carol,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
My 8 week old puppy ate a mushroom in the yard. The vet was super friendly, knowledgeable, and gave clear and concise instructions on how to handle it. My puppy is ok!
An attorney was online with me in minutes and gave me very helpful advice.
Had a sickly ferret and got advice on what might be the problem and what to look out for
He explained the importance of having an understanding with a lawyer
I have had multiple conversations with two heavy diesel technicians on JustAnswer, Nick M. And Justin. Both have been very knowledgeable about my 2020 peterbilt 389, and have provided me exemplary service. They have both saved me a ton of time, money, and worry, and have been able to help me figure out what's going on with my truck. They both answered me promptly, and professionally, and were able to answer tons of questions I had!
I experience that this company they only interested to having me but nothing els.From the time i make that withdrawal till now there no one to help me.
Sorry Brian, I have no way to access anything that comes via email today. Our phones are also not working still. Telus is coming in the morning between 11 and 1. I hope if you don't have an answer someone will. It's been really hard not being able to take calls or call ourselves when bill payments are due. JoAnne Beschell
*******051
CALLED THE CHAT FEATURE ON vvENMO, THEY SAID I NEEDED TO TALK TO SOMEONE WHO COULD HELP WITH MY ISSUE AND DIRECTED ME TO jUST aNSWER. YOU HAVE TO PUT IN YOUR CREDIT CARD WHICH WAS SUPPOSED TO CHARGE YOU $5 REFUNDABLE. THE CHARGE CAME THROUGH AT $40. I GAVE MY NUMBER AND RECEIVED A CALL BACK FROM "THE EXPERT" WHICH WAS JUST A BOT WHICH PUT ME ON A TERMINAL HOLD WITH HORRIBLE MUSIC. AFTER APPROX 10 MIN, THE CALL DISCONNECTED AND THE "BOT" CALLED BACK AND I WAS PUT ON HOLD WITH TERRIBLE MUISIC AGAIN FOR ANOTHER 7 MINUTES, AFTER WHICH I HUNG UP. NO RESOLUTION AT ALL.
Hello Laura,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I had questions about my jaguar. I wasn't sure what to do next He sent me the right direction to go as of right now to check a few More things Before I go crazy on spending at 10 money.Because I am not a rich person with a jaguar I'm a average joke that just got a good price on a jaguar
This is a predatory site that has attached its self erroneously to other websites. I was on Zappa trying to order napkins and asked for customer service and it predatorily acted like I was getting that service.
Hello Le,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Appreciate in information, however took a very long time. Will see the amount of time with the other values I request.
M
I have purchased 3 software programs so far $91.50 (canadian $) i have not been able to use the software as yet I downloaded a free antivirus program and I am using it. Your program is above my
Talent to load on my computer. Please refund me $91.50 canadian dollars I do not want this anymore
Thank you for your understanding. Robert Beauchemien Ottawa Ontario CEanada.
Hello Robert,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645