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JustAnswerReviews 13,236

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Alabama
1 review
0 helpful votes
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Legal matter
September 14, 2025

LawyerDavid was very cordial and throughly. Explained things where I could understand. Helped to understand how to "prepare" for my legal matters. Very responsive and respectful. Felt more confident in what to do in the time I have

Date of experience: September 4, 2025
Missouri
1 review
0 helpful votes
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Account hacked locked out of Yahoo! Mail
September 14, 2025

Tech was very helpful. Sometimes it's hard to explain what is happening, but he made it very easy.

Date of experience: September 4, 2025
Arizona
1 review
0 helpful votes
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Liz was great. She answered my questions in detail and provided great resources.

Date of experience: September 4, 2025
Illinois
1 review
0 helpful votes
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Fabulous
September 14, 2025

Charles understood my situation. In the future, I'll need to change the code on my Fathers door. Dad has dementia and I have no idea who he's given the code to. At some point, I'll need to secure the house and I'm trying to be prepared for that. I very much appreciate the effort Charles and Schlage made to make the future process easier.

Date of experience: September 4, 2025
North Dakota
1 review
0 helpful votes
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Help with engine problems with old ford
September 14, 2025

I've been changing parts and struggling to find the cause of no acceleration and horrible shaking on my truck for two months. This mechanic pointed me to the injectors needing cleaned or changed. Thanks

Date of experience: September 4, 2025
California
1 review
0 helpful votes
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Desperate Shih Tzu,
September 14, 2025

With this being my first time using the service I have been very pleased with the quick response and the overall concern

Date of experience: September 4, 2025
District of Columbia
1 review
0 helpful votes
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Very satisfied
September 14, 2025

Technician stayed with it till we fixed the problem

Date of experience: September 4, 2025
Illinois
1 review
0 helpful votes
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E mail issue
September 14, 2025

Was a great experience quick clear instructions to fix the issue

Date of experience: September 4, 2025
South Carolina
1 review
0 helpful votes
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Worth the money!
September 14, 2025

I vacuumed a sock and my Dyson wouldn't restart after the sock was removed. I loaded it up to take it to the repair shop, but decided to do a little homework ahead of time. I looked online for the Dyson owner's manual, but found JustAnswer instead. Within minutes the ChatBot connected me to a repair person who said the vacuum cleaner won't restart until it cools down, as a protection for the motor. Sure enough, I plugged it in and it works. This saved me from finding a repair shop and from the expense of having a repairman plug it in, find that it works, then charging me for "fixing" it. So, JustAnswer was worth the money - all five dollars of it - and now I feel confident in my ability as a vacuum repair person. HAHA!

Date of experience: September 4, 2025
Georgia
1 review
0 helpful votes
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Just Answer was quite helpful with my situation. Just Answer provided direction on how to proceed to alleviate the issue with my car.

Date of experience: September 4, 2025
Missouri
1 review
0 helpful votes
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Sorry my problem they send me a small size And I wanted exchange to a large. Please solved my problem

Date of experience: September 4, 2025
Connecticut
1 review
0 helpful votes
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Prompt, expert advice
September 14, 2025

My wonderful nine-year old standard poodle had a terrible gastrointestinal disturbance. But I thought it was just something she ate, not a serious medical condition. The vet with whom I spoke gave me very clear, concise, practical advice. The alternative would have been to just hope for the best, or to get involved with an emergency veterinary hospital which would have been prohibitively expensive for me. I am very satisfied, and so is my poodle, Antoinette!

Date of experience: September 4, 2025
Canada
1 review
0 helpful votes
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He was very respectful and helpful.
September 14, 2025

He is very professional and listens. He is very helpful and went above and beyond. If I could I would not hesitate to hire him

Date of experience: September 4, 2025
Texas
1 review
0 helpful votes
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Matthew and just answer are fantastic! I had a mystery code on my washing machine and a load of my son's dirty socks that desperately needed to be washed. Thanks to Matthew, and under 5 minutes I had cleared the code and laundry was back on track.

Date of experience: September 4, 2025
Oklahoma
1 review
0 helpful votes
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2019 Infiniti Q60 headlights
September 14, 2025

Jay was great to deal with. Very knowledgeable and got me answer quickly and thoroughly.

Date of experience: September 4, 2025
Ohio
1 review
0 helpful votes
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Always pleasant
September 14, 2025

I put 27 pieces out for appraisal last evening. Rarewares let me know right away that she didn't work evenings and would respond this morning. It looks like she started around 7 this morning and a good portion of the questions have been answered.

Date of experience: September 4, 2025
South Carolina
1 review
0 helpful votes
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Best experience ever!
September 14, 2025

I was grateful how knowledgeable and professional the attorney came across. He was very polite and thorough. I saved him as a favorite just in case I need more guidance in the future! Thank you!

Date of experience: September 4, 2025
Canada
1 review
0 helpful votes
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Just answer review
September 14, 2025

Dr. Andrew was the consummate professional. He provided clear and useful direction for detailing my husband's condition. He provided clear directions, logical and helpful answers, assurance, and excellent advice as to how to go forward. Before giving advice in any area, Dr. Andrew reviewed the information we provided to make sure it was accurate. And he left us with clear, extremely helpful directions. After following everyone of them, including the attention of an EMT, we were able to relax while monitoring the conditions he outlined. Dr. Andrew's approach and attitude were very reassuring at a time when we needed clarity and professional expertise. Needless to say, we were very grateful, both for his advice and his thoroughness.

Date of experience: September 4, 2025
Germany
1 review
0 helpful votes
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Legal advice
September 14, 2025

Question answered, I got the information I needed in this situation

Date of experience: September 4, 2025
Georgia
1 review
0 helpful votes
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Garbage disposal issue
September 14, 2025

Charles guided me through steps to follow to get garbage disposal working again. Everything worked as he described and unit is now back operational. Very appreciative of his knowledge & guidance.

Date of experience: September 4, 2025