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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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What a ripoff sorry I had to give you one star I want my money back
Quick, concise answers to my questions! The lawyer seemed to know exactly what I had experienced.
The technician was awsome, but at First the saied they will charge me for a 1 eur but I was charged with monthly fee for 29 eur as subscription, But I desputed and fee was returned to my card.
I was never advised that asking an opinion generated a membership fee of $55, plus $1. I immediately told the lawyer that I did not want his services, and I wanted a refund for the amount charged to my credit card. The conversation was cut off and my credit card was charged. It was also recorded that the request was completed. The printed information that was given as a response was incorrect.
Hello,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I left my question for the Dr and never heard anything from them until two hours later. And I did make it clear that the bird was in critical condition. My bird died ten minutes before I was contacted. When I wrote that I no longer needed help, that the bird had died, I still got no reply from the Dr. I do realize that the bird was very ill and was going to die anyway, but not hearing anything for two hours is not acceptable. Even if they would not have been able to help, anyway. Sadly, in my area the only avian vet was already closed and not on call.
Hello Susan,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
It was okay. Very good. Helped me to get to the problem. Thank you
She was professional, knowledgeable and gave great information about the case.
Gal really helped me to understand what I can do to resolve my problem. High recommend Gal.
Gas will not light. Charles gave me excellent suggestions to fix the problem.
A new Epson ink cartridge was replaced, as I have done many times before. Received a message that it was installed incorrectly. Did it again; same message. Unplugged printer and re plugged it, but same message. Called for EPSON help. Asked to talk with Tech on the phone. Call was received after about 15 minute wait. Speaker spoke very broken English, so very difficult for me to understand. He kept talking, repeatedly, even though I said I had another question. He suggested that I try to clean the metallic contacts on the cartridge with alcohol, which I did. Made to difference; still got the same message from the printer. Technician then suggested that I return the cartridge to Staples where it was purchased, for refund.
Hello Bruce,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
My son had a high fever and wanted a second opinion on how to treat him.
This should be outlawed, I can not get my dog into a Vet locally for 3 weeks, so I tried this because of course we had an issue with the dog having a need for an antibiotic, contacted this site and only after wasting half an hour was I told they can not order an antibiotic without seeing the pet. What a waste
Hello,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I've hired a lot of attorneys in my professional and personal life, as well as arbitrators. My attorney, Ted Billard, was outstanding. His knowledge of our area of concern was deep and insightful and his guidance saved us from a potentially very costly mistake. In the marketplace I'd be looking at a bill of a few thousand for the same quality legal advice.
I received a professional explanation within just a few minutes of stating what the problem was. The description of how to repair or even to get a replacement was very descriptive and easy to follow.
Having issues with a VFD switching to a larger motor. Anthony M was able to troubleshoot it in less than 15 min and we were good to go. Thank you
My experience was amazing considering what I was expecting.
I need to cancel subscription because after I told the person about my issue he said their was nothing to be done. The probate court was asking for things that are not available.
Hello Bob,
I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
The advice i received put my mind at ease temporarily, and i was given steps to take action on my behalf.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Siegfried
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645