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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,738 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,207
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Texas
1 review
0 helpful votes
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Heater headache
January 10, 2025

New Year's Eve and my heater is out. Corbin line with the technician and he patiently walked me through what was needed to do to fix it and within 30 min it was up and running again.
Can't beat the service!
Cheers

Date of experience: December 31, 2024
Washington
1 review
0 helpful votes
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It's about time someone actually listened
January 11, 2025

The experience was great! He listened and seemed generally concerned about what I'm going through. Not only was he able to answer my questions. He sent me links to help my path moving forward.
Incredibly helpful and knowledgeable

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Upgrade to Windows 11
March 13, 2025

I've been using Windows 10, but I upgraded to Windows 11. Many of my word documents became unavailable. Sam walked me through the problems and it appears that he completely solved all the issues. He was very helpful.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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2007 Honda map light issue
March 22, 2025

Map light bulbs were replaced a few years ago with LED type. JustAnswer mechanic took me right to the problem fix by checking voltages with a meter. I'm so happy problem is resolved with new bulbs. The bulb problem was intermittent on/off of bulb lighting. Thanks so much JustAnswer

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Terrible "expert"
March 23, 2025

The expert assigned wouldn't let me talk. He was mean and rude for literally no reason. He then told me he had a full overview of my situation without letting me finish my story. I have videos i took and everything. He did not give any advice at all and refused to hang up so i could be assigned someone else and also would not let me talk to anyone else. If i could give this no stars i would. Terrible.

Date of experience: March 13, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Mist efficient!
February 21, 2025

Technician referred to model number of appliance and we together - by his instruction solved problem. It was operator error.
What a joy it was to solve!
Thank You Austin 😊

Date of experience: February 11, 2025
Pennsylvania
1 review
0 helpful votes
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Definitely using again!
May 2, 2025

Super quick to respond - like crazy quick, w/a clear, professional Doc who listened, asked questions and offered suggestions. Best $5 I've spent in a FAT minute!

Date of experience: April 22, 2025
Missouri
1 review
0 helpful votes
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Very disappointed - Asked for a refund
March 21, 2025

I wanted help to pair a "Clicker" brand external keypad with my Genie garage door opener. First they sent me the instructions to pair with my push-button openers, which I had already done. Next they gave me generic instructions, which did not include the pairing code to the model of the garage door even though I gave it to them. Then they came back asking what keypad I had, when I had already given it to them. Lastly, due to my dissatisfaction, I asked for a refund of the $5 charge, not knowing that somehow I had missed that they would also charge me $28 for some "membership" fee. I got disconnected from them and they made no attempt to reconnect. Thank goodness I used a credit card so I can dispute the charges per my card agreement.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Cheri,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Saved Time and Money
January 11, 2025

I spoke with a very experienced vet who gave me the answers I needed quickly. I ended up saving the time I would have traveled and waited at the pet emergency center to get seen and everything resolved- and i certainly saved a lot of money.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Help with Harry
March 18, 2025

The doctor was able to help me understand what might be going on with my dog, Harry. I was on the fence of whether he needed to go to a Vet visit, and this call really helped me decide to go sooner rather than later. Thank you!

Date of experience: March 8, 2025
Georgia
1 review
0 helpful votes
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Life saving emergency help!
January 10, 2025

The vet was wonderful and offered me an affordable alternative to an expensive emergency procedure I could not afford. She helped my cat and helped me with a solution when no one else could. I highly recommend this service.

Date of experience: December 30, 2024
Virginia
1 review
0 helpful votes
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Quick, patient service
March 31, 2025

My first time using Just Answers, and was impressed by the quick, helpful assistance from a friendly human being. Although he was unable to resolve my problem, he pointed me in the right direction.

Date of experience: March 21, 2025
South Africa
1 review
0 helpful votes
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So, after chatting with the lawyer. Now I know that an 18 year old girl is free to have sex with anyone as long as they have agreement and both will to do intercourse.

Date of experience: April 17, 2025
Connecticut
1 review
0 helpful votes
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This appraiser guided me through my technical difficulties in uploading pictures of my item for one hour, instructing & encouraging me not to give up!
Then he was specific in the background & value.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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In-operable dishwasher!
March 18, 2025

I tried for 2 hours to figure out how to get the control lock off, my dishwasher would NOT operate, I even went to the circuit breaker, turned it on and off, NOTHING,. I went on line and asked how to get the control lock off, JUST ANSWER came up. I continued with them and a technician (from New York, I am in California) called me within 1 minute and asked me two questions, I answered and he told me what to do and Presto we were up and working, It was a simple answer, but I had no clue. The control lock said to hold for 3 seconds. I did that but nothing, he said to hold the button on top of the control lock and that worked like a dream, I just wish there was some way I could tip this guy, I have company and my day was going down hill really fast until he helped me. **********. Wish I could give him 10 *

Date of experience: March 8, 2025
Canada
1 review
0 helpful votes
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Fonzi scem
February 10, 2025

Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?

Date of experience: January 31, 2025
Illinois
1 review
0 helpful votes
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Fantastic
April 7, 2025

Problems with rototiller and Chris was able to set is in the right path. Very experienced, knowledgeable, understanding and patient. Thank you so much

Date of experience: March 28, 2025
New Jersey
1 review
0 helpful votes
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Peace of Mind!
January 12, 2025

Our dog was coughing and we had no idea why. After a few hours I reached out to Just Answer. I explained our problem and in a timely manner I was given a suggestion on what to give our dog and within an hour or so he finally stopped coughing and was able to settle down and get to sleep. I was so upset not knowing what to do to help our dog and the assistant was very calming while we waited for the veterinarian to give me a suggestion on how to treat Cody. I am extremely grateful.

Date of experience: January 2, 2025
Washington
1 review
0 helpful votes
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Knobs for my GE Profile cooktop
February 3, 2025

No where in our extensive web searches did we find the knobs Dino suggested. They came very fast and are much better than the original.
Thank you so much

Date of experience: January 24, 2025
Missouri
1 review
0 helpful votes
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I was thoroughly explained my rights and possible outcomes. I just need the name of the family lawyer he may be able to recommend in our area. Sarasota Florida *******

Date of experience: March 21, 2025