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JustAnswerReviews 11,095

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,533
This company responds to reviews on average within 1 day
Canada
1 review
0 helpful votes
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Tips on Hot Tub repairs
July 23, 2025

My expert was quick
To respond, knowledgeable and friendly. It was a fantastic interaction.

Date of experience: July 13, 2025
Wisconsin
1 review
0 helpful votes
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Great
July 23, 2025

The Vet took his time and asked me more questions and my dog is doing better

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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I explained about the previous techs. First one, helped as much as I thought I needed. Second, was no help at all, hanging up on me after I explained why I was NOT on a fraudulent site and had not been scammed. Then Divyansh. He is personable, listened carefully, was calm, when I was frustrated by the second tech, and quickly resolved the problem through a screen share, including explaining how to delete the app that runs the screen share for security! Divyansh is "Just" the person I needed! Thank you!

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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Odd website design
July 23, 2025

I really liked my tax expert. But the website interface left something to be desired. The content kept jumping around before I could reread her answer. Not sure why or specifically how that can be improved.

Date of experience: July 13, 2025
North Carolina
1 review
0 helpful votes
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Can't wait for my new tablet, something different to try and can't wait

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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Helpful
July 23, 2025

Philip asked specific questions and thoughtfully considered my issue: intermittent noise from my refrigerator. He asked good questions, and I felt relaxed and heard! There was no attempt to talk down to me.

Date of experience: July 13, 2025
Virginia
1 review
0 helpful votes
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Dino texted promptly and was very helpful directing where I needed to go; the whole user experience was great! My thanks and congratulations on providing excellent support!

Date of experience: July 13, 2025
Washington
1 review
0 helpful votes
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Got answers I needed.
July 23, 2025

Site was easy to navigate. Wait time was not long. I was able to get answers from a avian veterinarian to all the questions I had. This gave me what I needed to make an informed decision on how to move forward with my hens care.

Date of experience: July 13, 2025
New Hampshire
1 review
0 helpful votes
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Great Peace of Mind in an Emergency
July 23, 2025

Prompt call from Dr., he had read my complaint and knew the issue will, and a it was a Saturday endemic, he provided sound advice and a game plan. Huge peace of mind.

Date of experience: July 12, 2025
Pennsylvania
1 review
0 helpful votes
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Perfect 🤩 legal assistance
July 23, 2025

Caring and wonderful! The service was quality and well put together!

Date of experience: July 13, 2025
Florida
1 review
0 helpful votes
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Ice, ice
July 23, 2025

Man really knew how to quickly fix my problem that I had been working on for days!

Date of experience: July 13, 2025
Wisconsin
1 review
0 helpful votes
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Thank you
July 23, 2025

Thank you for your support šŸ™ but the telephone number you gave me for temu... my call never went through with a live customer service person

Date of experience: July 13, 2025
Canada
1 review
0 helpful votes
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Fast service and great knowledgable technician called me.
July 22, 2025
Updated review

Saved me allot of time and money because he told me that my fridge dies about 7 years of service…and mine is 9 years old so I bought a new one instead of paying for a service call that would likely tell me that I need to buy a new one.

Date of experience: July 12, 2025

The expert sold my problem in less than three minutes.
August 14, 2024
Previous review

My air conditioner is working great, thanks! Diagnosed and prescribe the correct action without hesitation.

Date of experience: August 4, 2024
Maryland
1 review
0 helpful votes
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Question about my dog Otis
July 22, 2025

It appears Otis has an ear infection and I received advice as to how to handle it.

Date of experience: July 12, 2025
California
1 review
0 helpful votes
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At Ease
July 22, 2025

My 5 month old labradoodle got two vaccines his leg was in pain and he kept crying, his regular vet was closed. We contacted a vet through just answer, we received a call within minutes and explained it was normal amd also what to look out for in case he needed emergency help. He was right as a few hours later our baby was back to normal. I appreciate him answering all my questions and his patience in hearing me out. Speaking to him put me at ease knowing the symptoms our baby was having were normal. Thank you

Date of experience: July 11, 2025
Australia
1 review
0 helpful votes
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Don't trust them
July 22, 2025

Contacted them but they are in US and I am in Australia. I thought that a so called expert and not a computer would respond to me by telephone call.

Date of experience: July 12, 2025
JustAnswer S. — JustAnswer Rep
6 hours ago

Hello Basil,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Canada
1 review
0 helpful votes
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Washer works
July 22, 2025

The person who helped me was very helpful to get the machine to work. He told me to hold a certain button for 5 seconds to unlock the machine. Then it unlocked & was able to start the machine up. :)

Date of experience: July 12, 2025
Sweden
1 review
0 helpful votes
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Stressed out, Nanna
July 22, 2025

I'm stressed out because of my ungrateful granddaughter who's been living with me for four months and seems like she's sucking the life out of me but talking to the attorney he gave me an outline of what I need to do to solve my problem and get my life back on the right track and I appreciate all he has done to Show me the proper way to get things done

Date of experience: July 12, 2025
California
1 review
0 helpful votes
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Very comprehensive and all I need to know!
July 22, 2025

It was an informative analysis of all that I needed to know. I'm quite satisfied.

Date of experience: July 12, 2025
Wisconsin
1 review
0 helpful votes
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Worthless
July 22, 2025

Waste of time no help at all just cut me off with no reason just bad customer service

Date of experience: July 12, 2025
JustAnswer S. — JustAnswer Rep
6 hours ago

Hello Dale,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645