JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My expert was quick
To respond, knowledgeable and friendly. It was a fantastic interaction.
I explained about the previous techs. First one, helped as much as I thought I needed. Second, was no help at all, hanging up on me after I explained why I was NOT on a fraudulent site and had not been scammed. Then Divyansh. He is personable, listened carefully, was calm, when I was frustrated by the second tech, and quickly resolved the problem through a screen share, including explaining how to delete the app that runs the screen share for security! Divyansh is "Just" the person I needed! Thank you!
I really liked my tax expert. But the website interface left something to be desired. The content kept jumping around before I could reread her answer. Not sure why or specifically how that can be improved.
Can't wait for my new tablet, something different to try and can't wait
Philip asked specific questions and thoughtfully considered my issue: intermittent noise from my refrigerator. He asked good questions, and I felt relaxed and heard! There was no attempt to talk down to me.
Dino texted promptly and was very helpful directing where I needed to go; the whole user experience was great! My thanks and congratulations on providing excellent support!
Site was easy to navigate. Wait time was not long. I was able to get answers from a avian veterinarian to all the questions I had. This gave me what I needed to make an informed decision on how to move forward with my hens care.
Prompt call from Dr., he had read my complaint and knew the issue will, and a it was a Saturday endemic, he provided sound advice and a game plan. Huge peace of mind.
Caring and wonderful! The service was quality and well put together!
Man really knew how to quickly fix my problem that I had been working on for days!
Thank you for your support š but the telephone number you gave me for temu... my call never went through with a live customer service person
Saved me allot of time and money because he told me that my fridge dies about 7 years of serviceā¦and mine is 9 years old so I bought a new one instead of paying for a service call that would likely tell me that I need to buy a new one.
My air conditioner is working great, thanks! Diagnosed and prescribe the correct action without hesitation.
It appears Otis has an ear infection and I received advice as to how to handle it.
My 5 month old labradoodle got two vaccines his leg was in pain and he kept crying, his regular vet was closed. We contacted a vet through just answer, we received a call within minutes and explained it was normal amd also what to look out for in case he needed emergency help. He was right as a few hours later our baby was back to normal. I appreciate him answering all my questions and his patience in hearing me out. Speaking to him put me at ease knowing the symptoms our baby was having were normal. Thank you
Contacted them but they are in US and I am in Australia. I thought that a so called expert and not a computer would respond to me by telephone call.
The person who helped me was very helpful to get the machine to work. He told me to hold a certain button for 5 seconds to unlock the machine. Then it unlocked & was able to start the machine up. :)
I'm stressed out because of my ungrateful granddaughter who's been living with me for four months and seems like she's sucking the life out of me but talking to the attorney he gave me an outline of what I need to do to solve my problem and get my life back on the right track and I appreciate all he has done to Show me the proper way to get things done
It was an informative analysis of all that I needed to know. I'm quite satisfied.
Waste of time no help at all just cut me off with no reason just bad customer service
Hello Dale,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. Weāre ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello Basil,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach outāweāre more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645