Jumia.com

Jumia is a scum! Do not buy from Jumia. Horrible experience. After the order is placed and paid for, automated estimated delivery dates are sent out by text and email that never materialize. Delivery agent the one time he picked up the phone said his car broke down. A week later, he does not pick up phone or return calls. "Customer No Service" agents when they pick up the phone can only offer apologies. I am told I cannot get a refund because that would take longer than waiting for whenever the delivery is made. I even offered to drive the 3 hrs to pick up the item myself then the story changed. It would be delivered the next day. I am still waiting. No straight answer from anyone No call back from so-called supervisor. Main office number is non functional. What a joke! My first and definitely last purchase from this company. Buyer be ware.

Have been using jumia for some years now and never had any complaint or issue with their service deliver items on time and in good condition as it was on their website and very good price and quality I think everyone should give it a try jumia all the way

Is it jumia online share is real or they just want to kick us and disappear? Because I have seen this happening like bamboo just disappeared how real, true is this? Anyone knows about jumia online share?

Ordered phone on jumia described as dual Sim with expandable memory on the site. The phone that came had a hybrid sim slot where sim2 uses same slot as SD card which means you can not use 2 Sims and an SD card at the same time. I requested a return and ordered a replacement phone also described as dual Sim. It had same issue. Jumia refused to refund for both leaving me stuck with two phones I don't want on account of wrong information on their site. I wasn't really interested in a refund. All I wanted was a true dual Sim with expandable memory. I have bought 4 dual Sims from jumia in the past 2 years. This did not matter to them

Jumia Delivery and Customer Agents are both deceptive. They mark packages as delivered, when in fact they are not.

Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later.

When asking for a Supervisor it takes a week to call back.

Inorder to get packages delivered you have to pay an extra delivery costs because as Delivery Agents claim, they don't have transport money.

Horrible Customer Service and Deceptive Delivery Agents!

Hi there...
I've realised that Jumia Ghana has the most disgusting service in the world.
How on earth can you buy me 370Gh cedis airtime instead of paying for a product I ordered.
And all what you can do is to tell me "You're sorry for the inconveniences"
Meanwhile, MTN says you can call them with your EVD line to reverse the airtime.
I've noticed that all you need is the profit you gain without thinking about your customers.
I'll never recommend such a junk to anyone.
Every customer must be careful dealing with you because your priority is not their satisfaction as you falsely say.
I'll make sure to sue you in court for you to refund my money back to me.
Stupid people full of trash.

Never buy an electronic from jumia. They have the worst electronics that seem to be recycled and not new. They are either not working or in poor condition a month after purchase.

I made a request before black Friday with even 3 days before the crowded, and i stayed for more than 26 days every couple of days i receive a message that my request is in progress. Finally i received an email from them that they are sorry and they will not deliver my request. Although my request was a very popular Perfume which still exist on their site (not that kind of product which is hard to get). I will never deal or recommend them to anybody anymore.

Jumia is the worst place to buy anything online, because they have always a fake products with low rates and once you purchase it you will receive an Email telling you that the product is not available on stock, and if you complained they will tell you go to the hell and will not offer any other alternative products
They always put fake product on their web with a low rates just to increase the number of visitor to their website, moreover their customer support team is a part of the hell, as they cant communicate well and they are always very aggressive and cant offer any type of help or cant do anything to satisfy their customers.
If you were unlicky like me and had any problem with thier customer support team in Egypt please avoid talking with the so called omar tarek.

It's quite a decent E-commerce store especially for those living in Africa. Would advise most people to check them out. They are also affordable.