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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Judy C.
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I appreciated the ease of the ordering process, communication from the seller, the quality jewelry pieces and price.

Date of experience: October 26, 2018
Julie S.
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I've had great experience with you guys for years and recommended you to friends. Thank you for being a great place to do business with!

Date of experience: December 14, 2017
Happy S.
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Excellent customer service
January 3, 2019

Excellent customer service. I was informed the item was on back order and when to expect it. The item was delivered days before I was expecting it.

Date of experience: January 3, 2019
Rosita L.
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So far my shopping experience has been great
June 21, 2016

So far my shopping experience has been great - now just await my Philip Stein to arrive to complete my experience

Date of experience: June 21, 2016
Richard P.
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Shipment took longer than promised, packaging was odd. Fedex box, inside a fedex box. Not a big deal but not terribly professional

Date of experience: January 4, 2019
Tak K.
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The product is nice
June 4, 2018

The product is nice. Only minor issue is that the model tag is not delivered with the watch I order.

Date of experience: June 4, 2018
Sandra X.
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Beautiful ring and necklace
May 3, 2020

Beautiful ring and necklace. Responsive and personal customer service. Great sale for repeat customer.

Date of experience: May 3, 2020
Toni C.
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I appreciated being informed that the ring was not in stock and that I was given the option of cancelling.

Date of experience: March 16, 2018
Jan S.
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Having problems to pair watch with phone
November 17, 2019

Having problems to pair watch with phone. To many problems to accept my payment. Ups delivery complicated.

Date of experience: November 17, 2019
Elias R.
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It was a great process purchasing my item yet the delivery time was a bit stretched otherwise it was great service

Date of experience: November 30, 2018
Linda H.
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Talked to them after receiving order, very nice to shop with, love my earrings. Would shop with them again.

Date of experience: May 1, 2019
Carmen R.
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I love my earrings and I appreciate the professionalism and the high-level customer service. Thank you.

Date of experience: May 2, 2020
DONNA M.
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I was impressed with the website, the ease of ordering, the delivery, the packaging and especially the item. I ordered.

Date of experience: April 8, 2018
Joseph P.
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This is the second purchase with J.R
January 8, 2019

This is the second purchase with J.R. Dunn. The transaction went smooth and delivery was fast. I plan on using J.R. Dunn as my goto jeweler.

Date of experience: January 8, 2019
Sharon F.
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Always a great experience purchasing from this jewelry store, quality merchandise and the best customer service around!

Date of experience: September 15, 2017
Lisa Y.
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Very professional customer service; quality of merchandise is top notch. For all future purchases, this will be my first stop.

Date of experience: July 24, 2017
Dianne J.
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Thank you for your friendly fast service
May 24, 2017

Thank you for your friendly fast service. Appreciated the phone call updating me on when my order was coming.

Date of experience: May 24, 2017
Catharine S.
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Great Price!
May 8, 2017

Great Price! Quality item! Customer Service worked with my schedule so that the package came when I was home.

Date of experience: May 8, 2017
Eric M.
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Overall experience was great!
May 11, 2017

Overall experience was great! Updates on order we're very consistent. Would definitely buy from J.R. Dunn again.

Date of experience: May 11, 2017
LeRoi H.
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Not bad, the only thing is that your discount codes never work initially. Always have to get in touch with support.

Date of experience: September 17, 2018