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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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John M.
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It was better than I expected
January 19, 2017

It was better than I expected. The store carries the items I was interested in purchasing and provided multiple shipping options.

Date of experience: January 19, 2017
Raluca P.
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The order was processed fast and delivered on time!
September 29, 2018

The order was processed fast and delivered on time! The packaging was very good and my item arrived in perfect condition!

Date of experience: September 29, 2018
Jesus P.
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The bracelet I ordered sold out in the original store. Came here to find it available and had to purchase it.

Date of experience: June 1, 2020
Nancy G.
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I love my necklace
May 13, 2020

I love my necklace. I had wanted it for years. I had a couple of questions so I called. The representative was so very helpful. Highly recommended!

Date of experience: May 13, 2020
Sharon Q.
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Overall, a good experience, but for such delicate earrings, I would have expected a proper box (even a paper box) rather than a bag.

Date of experience: June 4, 2018
Michael H.
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Saw it on off 5th and they didn't have it anymore, so I ordered it from you. I just thought it would be cheaper.

Date of experience: December 31, 2019
Shahzad G.
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The experience was very nice
July 3, 2018

The experience was very nice. The customer service interaction over email is very professional and builds confidence.

Date of experience: July 3, 2018
Diane C.
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I liked the courtesy call I got, since the band I had ordered was not in stock. The clerk found me the perfect red band to replace it with.

Date of experience: December 29, 2017
Guest V.
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My experience as a consumer was excellent, however, the product I received was not what I expected and was defective.

Date of experience: December 18, 2018
Derrek T.
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Excellent service, good response when I called about the visa charge and pending charge, arrived when projected, overall good experience

Date of experience: December 14, 2018
Rolanda P.
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This was a perfect experience
February 24, 2016

This was a perfect experience. I received exactly what I expected in a timely manner and customer service was excellent.

Date of experience: February 24, 2016
Jeff L.
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I worked with Nina and she was fantastic
August 11, 2018

I worked with Nina and she was fantastic. Had some issues with the web site and she was able to help me out and get the order processed.

Date of experience: August 11, 2018
Karen L.
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Am very impressed with the quality of merchandise u offer. Also the timely response u offer with any questions I may have.

Date of experience: December 9, 2019
Marilyn M.
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I was quite impressed with the ease of the web site, delivery and packaging. Also, the inventory was excellent.

Date of experience: October 8, 2018
crystal r.
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Steve Pryor sealed the deal
July 10, 2018

Steve Pryor sealed the deal. Helped me out with all my questions and gave me the best deal possible.

Date of experience: July 10, 2018
Gerald R.
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Would of been nice to get the payment plan advertised from Affirm On the product. Also coupon code allowance on store wide would of been nice.

Date of experience: May 17, 2020
Madelyn R.
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Always love your site
September 19, 2015

Always love your site
I have bought several items from your company throughout the years and I trust your company implicitly.

Date of experience: September 19, 2015
Karen S.
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Item I ordered was not available (I was called a couple days after ordering). Had to purchase a more expensive item

Date of experience: January 28, 2018
Erin V.
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Thank you for the amazing customer service!
July 24, 2017

Thank you for the amazing customer service! Above and beyond my expectations! You have a customer for life!

Date of experience: July 24, 2017
Hanyu L.
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Great packaging and service!Customer service double checks the availability for me and sends the product the next day.

Date of experience: June 20, 2020