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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Ronald A.
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Range of selections is great
December 30, 2019

Range of selections is great. When there are issues with inventory, JR Dunn is proactive to resolve the issue. Overall experience is great.

Date of experience: December 30, 2019
Joseph S.
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Third or fourth time
December 24, 2019

Third or fourth time. These folks are great! The packaging is amazing. The paper wrapping is nice. They are wonderful to work with.

Date of experience: December 24, 2019
Ernestina M.
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Love the overall process of my purchase
February 10, 2019

Love the overall process of my purchase. It was fun, fast and the quality was excellent. Thank You for providing excellent customer service.

Date of experience: February 10, 2019
JT X.
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J.R
March 6, 2018

J.R. Dunn has the best customer service I've experienced in some time. Their site is easy and efficient and the follow-through is extraordinary.

Date of experience: March 6, 2018
Rhonda P.
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My coupon code didn't work properly but customer service quickly adjusted my total giving me a refund for the amount of the coupon.

Date of experience: February 22, 2018
Michael A.
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Great service from Cheryl to assist with my order. The whole process was handled well and the watch arrived on time and was packaged very well.

Date of experience: August 24, 2016
Carole M.
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Very helpful
April 17, 2019

Very helpful. Steven is wonderful and does a fantastic job of answering questions plus
He is very patient.

Date of experience: April 17, 2019
Robert F.
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Website is easy to navigate with plenty of jewelry choices to choose from. Staff is very kind and understanding of the customer.

Date of experience: July 3, 2017
James P.
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It has been excellent!
October 1, 2019

It has been excellent! Online was very intuitive, customer service guy was very helpful finding exactly what I was looking for. Thanks!

Date of experience: October 1, 2019
Devin W.
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Very trustworthy and reliable business, fast with shipping and very responsive customer service. I would use this site again and tell others.

Date of experience: March 25, 2018
Sam P.
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Good except the website inferred the item was in stock and it was not. I paid for air shipping but it did me no good.

Date of experience: March 24, 2017
MHC F.
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Order processing was a little confusing, but with the online chat the issue was cleared up and I received my order in a timely manner.

Date of experience: May 28, 2019
Byron B.
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I was referred to you by a friend of my wife
December 17, 2019

I was referred to you by a friend of my wife. She obviously thinks highly of you, and now I do too. Thank you. Byron

Date of experience: December 17, 2019
JackieM J.
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I wanted to use my paypal credit account to make the purchase. Other retailers that I looked into didn't have that option available for use.

Date of experience: September 17, 2018
John C.
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The item I ordered was back ordered but a larger set of earrings were available at a fraction of the cost. Awesome deal thanks team!

Date of experience: February 27, 2017
Mireille M.
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It was great and Cheryl p
May 6, 2020

It was great and Cheryl p. Answered all my questions, so it was a no brainer to go through with the purchase.

Date of experience: May 6, 2020
Janet E.
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I was very happy with the service
May 12, 2018

I was very happy with the service. You were very helpful to make sure I recieved my order in a timely fashion.

Date of experience: May 12, 2018
Gary M.
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I have another Michelle watch that I really like, so for my birthday, my husband is purchasing this one for me.

Date of experience: December 27, 2018
Anita T.
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Experience was good
October 8, 2018

Experience was good. Had to return item for an exchange. I ordered the wrong size. Haven't received the exchange item yet.

Date of experience: October 8, 2018
Jeff L.
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Very impressed with how fast email question I sent was responded to and follow up to see if I was happy

Date of experience: May 3, 2018