Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
Instant Feedback
I ordered a watch winder with J.R. Dunn online at a discounted price. After ordering, I immediately received a text from them, saying that they were out of stock, but that they would order the item for me and ship it. I really appreciated that, and then in a few days, the item was delivered to me. Not many, if any businesses would have this level of customer care. My watch winder arrived in pristine condition.
I purchased a necklace online. It was beautiful and shipping was fast. Would definitely purchase from this company again.
Effortless such great customer service and follow up. Fast shipping and product arrived perfectly. Have ordered several times and I'm never disappointed.
I received the correct item and it looked just like the website. Also I received quick answer for my questions regarding items before purchasing
JR Dunn always delivers with fantastic bling and timely service. I have been a customer for several years and always had a great experience.
I missed the delivery from J.R. Dunn. My fault! I simply emailed them for help from outside the U.S. and they arranged for my package to be held at the UPS store near my home. What a relief! Thank you J.R. Dunn. Their signature requirement and delivery management took a lot off my mind. Like all transactions with them. It was sooooo easy!
I purchased a John Hardy necklace for my wife's birthday and anniversary gift. As usual, the package arrived on time and was perfectly packaged. I have ordered a number of JHardy pieces from JRDunn and have always been impressed with pricing, selection, and timeliness of delivery. I highly recommend JRDunn!
I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!
Was searching for my first luxury watch and the local authorized dealer did not carry the model I wanted. It seemed a bit daunting to spend thousands online for a product, sight unseen, but customer service rep, Steve, answered all of my questions and gave a sense of confidence for the buy. My Breitling arrived ahead of the anticipated delivery date, in perfect condition and was every bit as amazing as he said it would be. Very pleased, and highly recommend this store! Thank you Steve, and thank you JR Dunn!
The Roberto coin diamonds by the inch is a subtle but classically beautiful necklace. I love how sparkly the tiny diamonds are and how it sits on my neck. It arrived quickly and well packaged. Would definitely use JR Dunn again to purchase jewelry
I'm very happy with what I purchased. The price was right, it was delivered in a timely manner, and it was a very easy purchase. I will make more purchases from this company in the near future.
I bought my wife's Valentine present from the comfort of my own home. It was my first experience with online jewelry buying and J. R. Dunn came through! I experienced great customer service, great value, and speedy deliver. I will do it again!
George E.
Omaha, NE
The watch, supposedly checked before delivery, arrived with a major defect and cannot be correctly timed. Despite the contacts, no real solution was offered to me. I am told a delay of several months for a repair and still it is not sure that there are parts because the limited series is over. It's a real scandal and I'm still waiting for the solution. I sent the photos and they sent me a user manual denying the whole problem. Since more news, I am told to fend for myself.
Made an online purchase for a watch. But, I had to return it. Cheryl was so helpful in helping me return the item and helping me follow up with the refund. Excellent customer service!
Cheryl Pracker is very helpful, she let me know what is available and when before finalizing the order. I have received one of the 3 items so far, a John Hardy necklace, it's superb.
Earrings seemed to be made from pressed pieces of thin sheet gold. Very disappointed in the flimsy quality. My previous MB purchase was beautiful, but, I did notice a change in the weight of the gold used. I hope that my favorite designer is not cheapening his brand. JRDunn has excellent customer service and I completely trust the company. Will do business again soon!
My earrings came promptly and they were wrapped really, really well! I have had good experiences with all my purchases from J. R. Dunn. Would buy from them again.
This is an extremely high-end, service-oriented jewelry store. It is family owned and run. All of the employees are super nice and super knowledgeable. They listen to your needs and then fulfill. I have bought jewelry and watches previously. This past experience was really terrific. I worked with Andrew who was able to obtain for me a Rolex two-tone Submariner with a blue face (Bluesey). These watches are hard to get and Andrew came through and delivered as promised.
If you are looking to be catered to and get quality-oriented products then this is the place for you. Thank you!
I ordered two necklaces, one of which was shipped quickly within 2 days, and one which was out of stock. I promptly received an email letting me know that one was out of stock with timing for when it would be shipped. Excellent communication. The necklaces arrived securely and in perfect packaging. I'll look to J.R. Dunn for future jewelry needs!
I was given a hello20 code for my first order. It didn't work. They also had a bling15 code and it didn't work either. The earring I wanted to order were not on the exclusion list either. So disappointed I didn't order the earrings.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members