Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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I will be returning this necklace. Not only does it look nothing like the image online-it took weeks to arrive. Customer service kept me informed about the delay and reasons for it but nonetheless my daughters birthday gift was weeks late and now-is not even something i can give her. Not a great experience...
Nice item but I'm honestly still skeptical, as all tags were removed and Gucci does not officially list the company as a reseller. This made me feel as if it could be counterfeit or used, and customer service was not able to help - this information should be listed somewhere on the website at the very least.
Found out next day after placing online order that the product was not available and needed to be ordered. I was kind of disappointed because my sister could not get her birthday gift on time. However, they did their best to order it for me promptly, and I received the package in less than a week. My sister really liked her gift, so I was forgiven! Thank you JR Dunn! :)
The item I order was out of stock at the store so Steve Pryor called me to let me know that it would not be shipped in 48 hours as it stated on website and he would have to get it directly from Gucci. It took about 10 days but it was worth it when it did arrive. Beautiful piece of gold jewelry and even better was the 20% sale they had going on. I will definitely be a return customer.
I stop by maybe once a year to see if they have new items. When I went in I was greeted and asked if I was looking for anything in particular. I said "no, just browsing" but throughout the entire store, the salesman followed me. Now I wasn't beaming of wealth as I was merely wearing a jogging suit but DAMN did I feel uncomfortable with the guy literally following me across the entire store. I don't like to have someone following me. If I need help I'll ask. I left and probably won't go back. I would rather ASK for help WHEN I need it than be stalked.
As for the products, I will say, they don't have much for men. Men appreciate a nice ring... but they had only a few and the weren't anything special. We make the money and they expect us to spend it on women. Wrong mindset I think. And if you don't have it you cant sell it! They would tell you that men don't buy much... well if you don't have it... you can't sell it! And after you get a reputation for not having much for men, guess what? They don't look for you for potential products! And unless your ready to shell out $1k+ for a watch... there isn't anything there for you.
I was quickly informed by email that my order could not be filled right away and was treated very kindly by the person communicating with me. In the end, the product arrived a week earlier than I had been led to expect.
JR Dunn has a nice variety of products and offers a discount to first time buyers which is why I chose to purchase from them. I received a personal message to follow up with the shipping of my order. It was a nice touch since it could have easily been an automated message sharing the same information.
Ordered and received three items from John Hardy, all looked brand new except the "limited" edition bracelet. When I returned it, they claimed it had looked worn and would only give me store credit, however I received it in the condition it was returned. In fact, I called the day I received my order to find out how to return the already worn looking item. After several emails and calls they agreed to refund my money on the bracelet, it has been 2 weeks and I am still waiting for the refund to my credit card.
I placed an order hoping to get it in time fort girlfriends birthday, and was contacted days later to be told it was out of stock and offered a product that cost nearly twice as much. When I refused this, the original gift I asked for was delivered the day after I needed it, after ordering nearly two weeks in advance.
Took a week after receiving to process rma
Needed to call 3 tines to speak with rude associates about exchanging for size. Was told
4 to 6 week delay. Asked for refund
Applied as store credit. Terrible customer service rude over the phone. Credit card will charge them back. They have the merchandise back. But fail
To refund my cc. Which is part of their refund policy. Stay away.
Ordered online and paid for next day delivery. Then I called after one day when I didnt see an shipment notification. Was then told item was not in stock. After 3 more additional days of back and forth with customer support. Ring was sent out without next day shipping. It arrived late and ruined my engagement plans. I had to call to even get the next day shipping refunded. No offers from anyone to make it right.
I don't understand the points program. It seems that your earned reward dollars should be usable toward any purchase as they were earned from previous purchases. When I placed my order it would not let me use my rewards together and also would not let me use them in conjunction with a promo code. If they are truly rewards, then you should be able to use them like a payment method and not a promotion.
Email support was poor. Person (Cheryl) indicates that all was well and did not explain that there was a difficulty with the billing address which could have been rectified on the spot. Very poor service and eagerness to help. I might come back for the product but not the service.
Earrings seemed to be made from pressed pieces of thin sheet gold. Very disappointed in the flimsy quality. My previous MB purchase was beautiful, but, I did notice a change in the weight of the gold used. I hope that my favorite designer is not cheapening his brand. JRDunn has excellent customer service and I completely trust the company. Will do business again soon!
I ordered two necklaces, one of which was shipped quickly within 2 days, and one which was out of stock. I promptly received an email letting me know that one was out of stock with timing for when it would be shipped. Excellent communication. The necklaces arrived securely and in perfect packaging. I'll look to J.R. Dunn for future jewelry needs!
Staff was amazing in getting my delivery out to me in time and very attentive service highly recommended this store
J. R. Dunn was the best price I could find by far. The transaction was flawless and quick. My girl loves it. I would buy from here again.
Working with Cheryl Pracker is always a genuine pleasure. She is very helpful and somehow is able to make great recommendations based on my past purchases!
I am truly obsessed with my necklace and bracelet... and very happy with the customer service at JR Dunn Jewelers.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members