Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
Instant Feedback
Gave everything 5 stars except packaging...my John Hardy bracelet which is a gift did not come in a box, just a cloth pouch. I expected a box for such an expensive item, especially since it was shipped FedEx.
Very positive shopping experience. Excellent web site, very secure packing, delivery time was just about as stated upon ordering. My only concern is with the size of the band for the day bracelet. It barely fits. If possible, could it be replaced with a bit longer band?
I do notice that the sleep bracelet helps with my sleep patterns; it took a few days to see a difference, but when I forgot to wear it one night - I knew it was helping!
Many Thanks
I emailed with Steve Pryor regarding my 10% as a new member/customer. He got it set up immediately. I was able to make my purchase using Affirm, I had used them one time before on a different site. However was excited to see that you were offering there option for purchase. So far so GREAT, now just get my item shipped.
When I got my shipment it was wrapped so well. I think I opened, a box, an envelope, another box, and then to my item. In a beautiful package. It was a classic but awesome.
Thank you!
Pick up in the store was safe, fast and efficient. I did not receive a product review or inspection with anyone at the store. This did not bother me but some customers may wish to inspect the item before it is prepared and bagged for delivery.
J.R. Dunn was a pleasure to work with. Their shipping was very fast and I received my order more quickly than expected. I had to end up returning a watch because it was far too large for me to practically use on a daily basis but their service was very prompt in the return process as well. The watch came in a well-packed shipping box with a very classy branded gift bag and a beautiful glossy catalog of their other offerings.
I will be adding J.R.Dunn Jewelers to my 'favorites' for future timepiece purchases.
Very nice customer service person, and shipping was very quick. The packaging and thought that went into this package was amazing! Next time I need to order a piece of jewelry I will check at JR Dunn first. Don't change a thing!
Purchased a Gucci watch for my son. Was very happy that I chose to purchase from J. R. Dunn. My item needed to be ordered and I was informed of that the next day with a estimated delivery date that was right on schedule. Thought about ordering directly from Gucci, but in the past have found their customer service to be less than favorable. Would definitely recommend J.R. Dunn and will order in the future from them as well!
I rarely write reviews but considering the amazing price and fast service I thought I should. Someone emailed me almost immediately to let me know my item was on the way. The service was great and I would absolutely buy from you again. Thank you so much! I am already eyeing more EF Collection. Also, if you are out of state you do not pay sales tax!
Repeat customer. I appreciate your customer service and the positive experiences I've had with past transactions. On this order I was informed that there would be several weeks before the order could be filled but it ended up being only a few days, which I was very pleased over.
This was he second tome I have ordered form your store. My wife loves John Hardy and you have a great selection of items and the pricing and discount ts that are available are better than we can get in the
Caribbean. I will be a customer for life.
After my husband was senselessly murdered in 2015 and my mama's death from cancer in 2016, I have wanted this necklace. I finally treated myself this morning. The coupon code made more affordable for me. Thank you!
I love shopping at JR Dunn. This was my first time visiting the site and making a purchase and everything went very well. They even responded after hours with help for my purchase which resolved my issue.
Very satisfied; the 2 items were a gift so I have no ideal how they were packaged or presented. Wish I had seen an example of your packaging whether it is a gift or a purchase for myself.
I am most impressed with your customer service and will definitely shop at JR Dunn again in the near future.
Thank you for your stellar service.
Love it. Just what I was looking to find. Small light weight. Wanted to wear it for my Grandson's initial. Will be great with other necklaces.
I purchased a John Hardy Men's bracelet for my boyfriend's birthday. I was extremely happy with the quality, sale price, and speed of delivery. I definitely would purchase from them again! And my boyfriend absolutely loved his gift! We are both very happy with it!
I want to thank you for your prompt service in getting the John Hardy bracelet in stock and on to us as promised! It arrived on time and was both a surprise and a big hit at home! So appreciate all your efforts and follow through. I will certainly keep J.R. Dunn in mind for future jewelry needs. It was an excellent experience from first click to delivery!
Wishing you a great holiday season.
All the best and thanks again.
Nina went above any beyond the call of duty to secure an item not currently in-stock, evaluate for pristine condition, and have delivered within a very tight window to present as a gift. I am very thankful for her involvement in my purchase and I will be back to conduct further business as a result.
Customer service is great- unfortunately the earring are much thinner than I had expected and will be returning them.
If possible I picture of a model wearing them would've helped me understand the earring size. But JR Dunn employees were very responsive and made the return process seamless. I will definitely order again from them!
Your company was very helpful when figuring out what size I would need for my bracelet. I went with their suggestion and it fit perfectly. Very nice people to deal with and they responded quickly. Would definitely buy from them again.
The live chat people were very i helpful...it was nice speaking to someone even if it was online and not a phone. The person answered all of my questions and was a big help. I saw this item while in Aruba but didn't buy it and regretted that as soon as i left Aruba. Once back in NJ I researched the jewelry and got the same deal at J. R. Dunn. The jewelry arrived quickly and was wrapped very nicely. I would definitely shop here again.
- Visit Website
- Lighthouse Point, FL, United States
- Edit business info
Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members