• J.R. Dunn Jewelers

J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.86 stars from 9,279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, shopping experience, and return policy. J.R. Dunn Jewelers ranks 7th among Engagement Rings sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 95.8%
Positive
23
Neutral
0
Negative
1
9
See all photos

What reviewers want you to know

Positive highlights

  • I was very pleased with my shopping experience with J.R. Dunn.
  • The return policy made me feel even better about the purchase.

Critical highlights

  • I reached out to customer service and had the most obnoxious interaction ever.
How would you rate J.R. Dunn Jewelers?
Top Positive Review

“Great Experience”

Margaret S.
1/4/24

I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!

Top Critical Review

“Defective watch”

Emmanuel F.
3/15/23

The watch, supposedly checked before delivery, arrived with a major defect and cannot be correctly timed. Despite the contacts, no real solution was offered to me. I am told a delay of several months for a repair and still it is not sure that there are parts because the limited series is over. It's a real scandal and I'm still waiting for the solution. I sent the photos and they sent me a user manual denying the whole problem. Since more news, I am told to fend for myself.

Reviews (9,279)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (34) return policy (28) steve pryor (15) customer service (173) coupon code (16)
Thumbnail of user margarets2229
1 review
0 helpful votes
January 4th, 2024
Verified purchase

I ordered a Roberto Coin initial necklace from J.R. Dunn. They were very helpful. The gift arrived quickly and was well packed. My granddaughter loves her new necklace!

Thumbnail of user eh351
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Customer service was very helpful. Pleased with the product.

Thumbnail of user edwardp987
1 review
0 helpful votes
January 7th, 2024
Verified purchase

Beautiful earrings, wife loved them!
Quick delivery!

Thumbnail of user aarone372
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Easy purchase and super fast shipping! Made it just in time for a special surprise Christmas gift!

Thumbnail of user davidc2443
David C.
1 review
0 helpful votes
December 18th, 2019
Verified purchase

You had what I was looking for and with discounts, saved $200 from the closest shop that carried it(70 miles away)

Thumbnail of user marks6966
1 review
0 helpful votes
December 19th, 2023
Verified purchase

J. R. Dunn was the best price I could find by far. The transaction was flawless and quick. My girl loves it. I would buy from here again.

Thumbnail of user johnb12103
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Steve Pryor helped me find just the right birthday gift for my wife and then went the extra mile to resolve problems with UPS.

Thumbnail of user josephd838
Joseph D.
1 review
10 helpful votes
July 12th, 2020
Verified purchase

It was easy and it was good to hear that you have a local store that is close to where we live. Looking forward to receiving me new Michelle Womens watch shortly. I expect there will be no issues since your review are outstanding. Look forward to doing more business if may purchase is all that was quoted. New in box with the stainless bands as shown. Thank you! Joe DiNatale

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Dwight A.
1 review
0 helpful votes
December 22nd, 2019
Verified purchase

My entire experience was wonderful thanks to the J.R. Dunn website and to Ms Cheryl Pracker who is very knowledgeable and an excellent, very patient communicator.

Thumbnail of user sharmilac6
1 review
0 helpful votes
December 21st, 2023
Verified purchase

Cheryl Pracker is very helpful, she let me know what is available and when before finalizing the order. I have received one of the 3 items so far, a John Hardy necklace, it's superb.

Thumbnail of user catherinem378
Catherine M.
1 review
0 helpful votes
November 20th, 2019
Verified purchase

I purchased online, but Cheryl Pracker is the one who helps me every year with selecting a gift for my sister. Cheryl is the best! And my sister is always happy with her gift fro J. R. Dunn Jewelers!

Thumbnail of user cecilel41
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Made an online purchase for a watch. But, I had to return it. Cheryl was so helpful in helping me return the item and helping me follow up with the refund. Excellent customer service!

Thumbnail of user sheilaj49
Sheila J.
2 reviews
0 helpful votes
October 15th, 2018
Verified purchase

Excellent customer support. They have done a good job of communicating; one of my items is still backordered. And my overall experience is not rated as highly because one of the items I received was the incorrect item. I am still waiting for that correct item to be shipped. However, the return was handled quickly and smoothly.

Thumbnail of user catherinem1919
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

My order was shipped and received quickly. The item was exactly as pictured and described.

Thumbnail of user karenl248
Karen L.
16 reviews
3 helpful votes
December 9th, 2019
Verified purchase

Am very impressed with the quality of merchandise u offer. Also the timely response u offer with any questions I may have.

Thumbnail of user ashleyr301
Ashley R.
1 review
0 helpful votes
December 20th, 2019
Verified purchase

The question about decision to purchase needs an option added "other". Since I had to choose, to move on but the reason I purchase from JR Dunn is the easy of online ordering!

Thumbnail of user marcusn22
Marcus N.
2 reviews
1 helpful vote
May 13th, 2018
Verified purchase

I attempted to make a purchase 4 times with no success. Fortunately on the 5th attempt on the 3rd day it went threw.

Thumbnail of user johne3067
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Lovely product, fast shipping and excellent customer service

Thumbnail of user teclag
Tecla G.
1 review
0 helpful votes
August 18th, 2018
Verified purchase

I have called repeatedly on the service phone line and the mailbox is full and I can't leave a message and no one answers. I have received a response from Cheryl P who says she sent me a RMA # and and return label and to check my emails for Sept 6. I did this in both emails in Junk, trash and regular. No return label no RMA # after 2 other emails I have received an RMA # with a message that I would be sent a return label in a few seconds. That was 7 am this morning and it is now after 5 pm. No return label. It s very frustrating for me and high labor on my part. Not to be recommended. The shipment out to me was beautiful. The return process absolutely sucks.

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Anna M.
4 reviews
0 helpful votes
July 17th, 2020
Verified purchase

Easy navigation on website and various options on product available. Also, free shipping is appreciated!

Thumbnail of user eileenz4
Eileen Z.
3 reviews
0 helpful votes
December 11th, 2017
Verified purchase

Great service from the company. Cheryl contacted me right away to inform me that the merchandise might or might not be delivered before the time frame I needed. They did come through. I received the product on Dec. 23rd right before Christmas Eve!

Thanks J.R. Dunn!

Thumbnail of user dianar251
Diana R.
1 review
0 helpful votes
November 18th, 2019
Verified purchase

Have purchased earrings and now the coordinating necklace and both times shopping experience was made easy and delivered as promised.

Thumbnail of user seanf64
Sean F.
1 review
0 helpful votes
April 27th, 2020
Verified purchase

Always a great selection for gifts; fast and secure delivery and attentive customer service. Thanks

Thumbnail of user johnd8763
1 review
0 helpful votes
December 5th, 2023
Verified purchase

Working with Cheryl Pracker is always a genuine pleasure. She is very helpful and somehow is able to make great recommendations based on my past purchases!

Thumbnail of user deliap45
1 review
0 helpful votes
December 5th, 2023
Verified purchase

I love my Deco Madison Michele watch from JR Dunn. Customer service was great.

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From the business

J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/

Business History

James Robert Dunn started his career in 1967 as a sales representative for IBM. During a sales call to a jewelry company in Malden, MA, Jim picked up a magazine about the jewelry business and became intrigued. When his schedule allowed, Jim took correspondence courses in gemology, and went to New York to learn about diamonds and colored stones. “I bought a little microscope and I was playing scientist at home,” he said.

While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.

The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.

During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.

Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.

In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.

Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.

Company Representative

Thumbnail of user jennaf93
Sean D.
Co-owner and Vice President
Typically does not respond to reviews
Sean Dunn co-owns J. R. Dunn Jewelers with his mother, Ann Marie Dunn. Sean's parents, Jim and Ann Marie, founded J. R. Dunn Jewelers in 1969. Today, Sean runs J. R. Dunn Jewelers along with its successful e-commerce business on jrdunn.com. Sean is a GIA Graduate Gemologist and Alumni from the University of Florida.

J. R. Dunn Jewelers is family owned and operated since 1969. We are an Official Rolex Jeweler and specialize in diamonds, engagement rings and designer jewelry. More information is available at www.jrdunn.com or simply by calling 954-782-5000.

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