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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Lynn T.
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The purchase was smooth from the start
December 31, 2019

The purchase was smooth from the start. The only disappointment was my wife wanted something else and I returned the bangles. The return process could not have been easier.

Date of experience: December 31, 2019
Mary B.
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I was really searching for John Hardy retailers and happened on to your site. Your site was well organized and really had a wide assortment of JH earrings. The coupon was a deciding factor.

Date of experience: January 3, 2018
Mari C.
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The process was great!
January 5, 2020

The process was great! Many places were sold out of what I was looking for, and that's when I came across JR Dunn. Shipping and delivery was quick and the gift was well received!

Date of experience: January 5, 2020
Marianne F.
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I have ordered many John Hardy items from J
July 15, 2017

I have ordered many John Hardy items from J. R. Dunn and have been happy with the products and also with the company itself. Very easy to order and deal with.

Date of experience: July 15, 2017
Guest T.
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Ordered a Gucci mans bracelet, it was on your web site but it was not available. I had to wait 3 weeks. It would be nice if I had known that before I ordered, since it was a birthday gift.

Date of experience: July 14, 2020
Joanne S.
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First time shopping on your site
July 18, 2020

First time shopping on your site - was so happy to find the item I had been looking for everywhere and no one had it, and you had it on sale. Beautiful packaging, and thank you for great service!

Date of experience: July 18, 2020
Andrea G.
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Had difficulty with processing order online but sent you a message to please not double up the order. I try again to order online with success. Thanks Andrea

Date of experience: November 24, 2018
Parik Y.
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Terrible service and I won't purchase anything from this website also inform my friends and family that they should not purchase anything from you guys. Horrible customer service!

Date of experience: October 23, 2018
Dianne C.
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Service was excellent
January 24, 2017

Service was excellent. Lovely selection of jewelry and very secure process to purchase on-line. I am very satisfied with the quality of the jewelry that I have purchased.

Date of experience: January 24, 2017
Guest T.
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Cheryl is always helpful and very prompt to respond - appreciated and primary reason I keep returning to JR Dunn! WIshing all of you good health and all of us a much better 2021 ahead!

Date of experience: October 21, 2020
Alejandro W.
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Good prices and email support
December 23, 2019

Good prices and email support.
I could not use the scroll down on the PC to select the letter I was looking for, it would just not work. I had to use the phone and it worked well then.

Date of experience: December 23, 2019
Ryan B.
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I like it up until it I let them know I moved and had to change the address and they told me it still ship same day and then waited an extra week, then it was still shipped to the wrong address

Date of experience: March 18, 2018
Patricia S.
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This was my first purchase from J.R
March 8, 2019

This was my first purchase from J.R. Dunn. It was a totally positive experience from start to finish. I highly recommend. I will purchase from them again.

Date of experience: March 8, 2019
Jamie Z.
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The website is easy to navigate and the product descriptions are great. I highly recommend J.R. Dunn. I will continue ordering from J.R. Dunn in the future.

Date of experience: January 4, 2018
Kevin L.
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Feel look I was fooled by the online picture of the product. It was shown for the beads and chain to have more width. I realize the reference photo was not indicative to the actual product.

Date of experience: November 13, 2018
Annie J.
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My first time experience was very good
March 8, 2020

My first time experience was very good. The pricing and selection was on point. Everything was an easy transaction. And the payment option was a plus.

Date of experience: March 8, 2020
Kris A.
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Great and easy!
September 7, 2018

Great and easy! The ring I purchased was not what I was expecting it was way to small and I was disappointed that it was non refundable. So now I'm paying for a ring that I will probably never wear.

Date of experience: September 7, 2018
Patricia L.
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These earrings are for pierced ears
May 14, 2020

These earrings are for pierced ears. The back clips were too small(tight) to push in the pierced bars. Suggest btw, these earrings are made in a clip on as well as pierced.

Date of experience: May 14, 2020
Koryne K.
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I appreciated the email communication about the status of my order :) . The customer service was very friendly and the packaging was very secure. VERY happy with my product! Thank You!

Date of experience: July 19, 2018
Alexandra G.
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The jewelry was easy to order online
December 22, 2019

The jewelry was easy to order online. I found the best price on the JR Dunn website and the shipping and delivery was quick and easy! I love my new necklace and earrings!

Date of experience: December 22, 2019