Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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This purchase was outstanding! The communications was excellent, the shipping time was very fast, the packaging was superb, and the experience was amazing. Will be buying from you again.
I started this process "chatting" with Nina who was extremely helpful. As promised the delivery was extremely timely and confidential. I was very pleased with the entire process.
I love my bracelet and the Roberto Coin Jewelry bag he gives with his jewelry; but I still would have loved a gift box. I will definitely buy again from JR Dunn.
Overall I had a great experience buying from JR Dunn. The only problem was that I bought something that it was supposed to be in stock and it wasn't. Received it two weeks later.
The Purchase was easy and was pleased with the bracelet I ordered. The delivery was another story. UPS dropped the ball. Countless phone calls and finally got the item I ordered
The price was perfect... The packaging was the best ever! Shipping fast over the holidays and you kept me in the loop. Appreciate the quality and service. Will purchase again!
As soon as I ordered a real person emailed me and I told her I needed it for my 8th anniversary 12/18. She made it happen. I couldn't get this service from the John hardy website! Thank you!
One of your representices sent me an email making sure I ordered the right size! I really appreciated their desire to make sure I got what I needed! Thank you!
Was told at first that the bracelet was unavailable, but that they'd check with Tacori. After a few hours, they confined it was available and would get it before Christmas.
My entire experience was wonderful thanks to the J.R. Dunn website and to Ms Cheryl Pracker who is very knowledgeable and an excellent, very patient communicator.
Professional, courteous staff; quality merchandise priced fairly and delivered in elegant packaging! Thank you for a pleasant shopping experience...
P. K. Guth
Located an item on their site I could not find elsewhere in time for Christmas. Comparable price, shipped timely and received more quickly than promised. Good service.
I'll be a returning customer. My local jeweler couldn't touch your pricing. Sad as I prefer to buy local... but I'll be checking you site before making future purchases.
Type of Device: ABOVE GAVE NO CHOICE OF A WATCH?!
A Jeweler in my city gave me the serial number of the purchase. In order to register a Philip Stein sleep watch, I needed that. Now it is registered and I feel your staff is efficient in delivery and courtesy follow-up.
I've looked at necklaces for my granddaughter for several months and found nothing appropriate until, I came across J R Dunn's jewelry site. Very easy to use. Beautiful store,
Truly DLee Pinkston
I Had trouble deciding the size. Without having seen the item in person, I wasn't sure which size to order. I ended up getting one that fits me perfectly, thanks to the help your reps provided
Overall the experience was great! Looking for another Gucci bracelet so if you have it, I'll purchase it. Gucci Men Bracelet 316 L stainless steel YBA*******018. Thank you
The watch is exactly what I was looking for. The owner was very attentive and courteous to ensure that we did not overpay for expedited shipping and handled the order fast!
I purchased online, but Cheryl Pracker is the one who helps me every year with selecting a gift for my sister. Cheryl is the best! And my sister is always happy with her gift fro J. R. Dunn Jewelers!
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members