Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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I am so happy with my purchase. I decided on JR Dunn based on the amazing reviews on their products and customer service. I would recommend purchasing from them and will be a returning customer.
The only disappointing thing was that it was supposed to arrive sooner, so I missed my friend's 60 b-day. She received it late, (didn't have it for her b-day or celebration) but she loved it.
Excellent price and quality. Website was easy to navigate and provided excellent detail on items. Delivery was timely and in good condition. Would definitely shop JR Dunn again.
Quick, clean, and easy. Quality products nicely presented with all necessary information. Easy to select and purchase. Always easy to find what I'm looking for on the website.
Wonderful and gorgeous Mikimoto Pearl & Sapphire Ring. The service is fast and excellent during COVID-19. I will shop with J. R. Dunn again. Thank you for your amazing products and service.
Wonderful and fast service. I was so excited about the discount it made it a quick purchase for me and I was exceptionally pleased with the turnaround time in getting the order. Thank you.
I really appreciated the fact that you were willing to deliver without a signature,as I am rarely home during the day.As long as you do that for me,you have a customer!
Easy to use website, bought because no tax and easy return policy,
Unfortunately the size of the earrings was not in the description and no picture with model wearing them either.
Beautiful bracelet for my Michele watch! Pricing was good, purchasing online was easy, and the item was packaged securely and shipped quickly. Thank you!
This was my first purchase with J.R. Dunn and I am very happy with it. They offered a better price then anybody else, and it was delivered promptly and beautifully packaged!
J. R. Dunn were very professional to deal with. The process was simple, the international delivery time was surprisingly good, and the product excellent.
The customer service team was doing a great job; quickly responded and very helpful. The return process is as the promise; professional and trustworthy.
This was my first purchase. The item was sent quickly and easily tracked, although there was a delay in delivery from the post office, store staff was courteous, professional, and responsive.
I was very happy to find this bracelet on your site. I had ordered the last one from another jeweler, and was thrilled to find this here, as it is a gift for my twin granddaughters.
The phone support guy really helped as I am between sizes for a ring and wasn't sure if I should order bigger or smaller. He said in silver you should order bigger!
My niece absolutely loved her ring! It was for her college graduation! Looks beautiful on her! (And the complimentary candy was so beautifully gift wrapped and wonderful!)
I was searching for beautiful charms and came upon your site. I adore the one I choose from your site and plan on purchasing another in February.
Wonderful customer service!
Great service. I likely purchased the wrong color and I have already been told the process on how to exchange after the gift is opened. The feedback has been prompt.
It is so easy to find what you need and also things you don't need, but want. Everyone that I have spoken to in your store is very polite and helpful. I would love to visit your store someday,
Watch received was not set to correct time. As there is a separate second, date and day dial, it was difficult to set. No booklet or paperwork was included with the watch. I called for assistance, and was very disappointed in the lack of compassion for my issue. She kept telling me that normally they send the watches out correctly, but this was a mistake. Like it was no big deal. I could go through the hassle of shipping it back and being home to sign when it was returned or I could take it somewhere to be set. I explained there would be a charge for this. She insisted there would not be. I took it to a local jeweler after calling a few. They ALL charge to set a watch not purchased from them. Additionally, I found the EXACT same watch for 1/2 the price while I was searching for a manual (the day it arrived). I explained this to the sales woman at JR Dunn and she explained that the service if there was an issue would not be the same as it may not be an authorized Michelle dealer...I should have purchased it for half the price as she was not helping me either!
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members