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J.R. Dunn Jewelers

Overview

J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.

service
12
value
12
shipping
10
returns
5
quality
12

Instant Feedback

5,978 reviews
+9
How would you rate J.R. Dunn Jewelers?
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Paula M.
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I ordered this John Hardy necklace because I'd been considering it for months. When you had it for sale, that made my decision easy! I have confidence in your website because I've ordered before.

Date of experience: January 11, 2018
Yonatan Z.
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I particularly appreciated how JR Dunn contacted me personally to arrange the delivery - it felt extremely thoughtful and contributed to my sense of confidence in the order.

Date of experience: January 11, 2020
Craig M.
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Steven Pryor has made a reasonable effort to rectify a product quality concern. His response has made it likely that I will shop JR Dunn again in the future.

Date of experience: July 8, 2016
Andrea G.
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The necklace I ordered was out of stock
May 27, 2019

The necklace I ordered was out of stock. They immediately emailed me. I needed it for mothers day. Somehow they had it to me in less than 4 days by rushing it from the vendor. Much appreciated

Date of experience: May 27, 2019
Mary K.
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I couldn't find this watch at many retailers and for the price I wanted. I love it so much and will purchase all of my watches from J.R. Dunn! Thank you for a great product and customer service.

Date of experience: May 18, 2020
Alejandro W.
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Could have come in a better and nicer packaging
November 4, 2019

Could have come in a better and nicer packaging. A small nice cute bag. Wrapped. Etc.
Overall service, communication and shipping were all excelllent!

Date of experience: November 4, 2019
Rita L.
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My experience with J.R Dunn has been very positive. The staff are helpful and the overall experience was excellent. Would certainly purchase from the company again.

Date of experience: June 22, 2020
Simon F.
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Nice watch excellent quality feels premium the strap is a little soft for me but comfortable also this is a watch you would not see everyday out on the streets

Date of experience: April 10, 2020
Enid R.
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JR DUNN GAVE ME THE BEST DEAL IN THE DESIGNER JEWELRY AND WHEN THEY NO HAVE THE PIECES THAT I WANT ALWAYS SEARCH THE PIECE FOR ME. THE TIME THAT I AM WAITING IS LESS THAN THEY SAID. IN MY FUTURE PURCHASES I WOULD LIKE THAT INCLUDE THE JOHN HARDY BOX TOO.

Date of experience: January 17, 2020
Adri C.
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Great experience all around!
August 13, 2020

Great experience all around! A little tricky with having to text customer service for promo codes but overall great experience! I was happy to receive a Michele watch band at a discounted price.

Date of experience: August 13, 2020
Jason G.
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This is my first order and so far I am pleased with the support I received while I was ordering. The 10% coupon is what really helped to make my decision to purchase from you. Thanks

Date of experience: March 2, 2019
Sabina H.
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Exceptional customer service
June 1, 2018

Exceptional customer service. I ordered a birthday present for my partner and they made sure I got it on time even though they didn't have it on stock.Thank you!

Date of experience: June 1, 2018
Karen L.
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Informative site, great prices!
December 1, 2015

Informative site, great prices! Very impressed with the attention to detail in the packaging and the enclosed hand written note! Very classy and definitely earned them a new customer.

Date of experience: December 1, 2015
Barbara F.
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My experience was very good
September 6, 2018

My experience was very good. The person on the phone was very helpful.
I am glad to know that the company is family owned and has been in business for a long time. I feel it's a company I can trust.

Date of experience: September 6, 2018
Scott S.
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J.R
January 6, 2020

J.R. Dunn demonstrates that they care about their customers. I was disappointed that the product I ordered was out of stock, but they assisted me with finding another option.

Date of experience: January 6, 2020
Mac N.
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Cheryl Pracker is amazing!
November 25, 2017

Cheryl Pracker is amazing! She is the reason I came back to your store to purchase my sister's birthday present. She always provides excellent customer service and helps me find the perfect gift.

Date of experience: November 25, 2017
Bud M.
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I've shopped with JRDUNN for several years now... And been Very Satisfied! Never had a bad experience & always gotten the best pricing!
My Brick & Mortar Stores are beginning to get concerned!

Date of experience: June 18, 2019
Tawan G.
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Experience was great and they were quick to get back to me about the product I originally ordered being out of stock and helping me swap to another product with no issues.

Date of experience: January 9, 2020
James W.
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Nina has provided professional assistance & stayed in touch with me since my first purchase years-ago. I feel she appreciates my business & therefore I appreciate her as well. Well done Nina

Date of experience: December 25, 2018
Kenneth E.
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I have bought several gifts for my wife over the past several years. All were easy to order and receive. Plus my wife loves them all! I always shop with JR Dunn for special occasions.

Date of experience: October 3, 2020