Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
Instant Feedback
Excellent customer service won the day. My questions were quickly answered and the delivery date was exacting as stated, even though it was not in stock at the store. I will be back.
Very user friendly
My granddaughter picked these as our gift to her. She loves the earrings and they are delicate and beautiful for s beautiful young woman
OUTSTANDING SERVICE: I placed an order and was later contacted by JR Dunn with news that the item was not in stock, BUT they asked when I needed it, and they made special arrangements to ship it to me EXPRESS with no extra charge. On top of that, they were EXTRA friendly and helpful. I can HIGHLY recommend JR Dunn. I will definitely be contacting them again the next time I shop for jewelry. I had a 100% great online shopping experience with them.
Could not have been better. Love my necklace and everything about ordering was easy. It arrived ahead of schedule and the communication from them was exemplary!
Shopping with JR Dunn was true delight. Customer service was excellent and the shipping was fast. I will purchase more beautiful jewelry pieces from this vendor.
Hi there,
I'm so happy to have found these earrings on your website - I've been trying to find them everywhere but they have always been sold out!
How long does delivery to Australia take? Thank you!
I found a carbon & Hyde ring on your website, I've been thinking of buying it since seeing it at barneys over a year ago. Speedy service, thank you! I love it even more in person
Great company, service, products HOWEVER this was a $4000 bracelet THAT UPS left in the door and did not require the normal confirmation receipt signature. If I said I did not receive and requested a replacement you would have lost a bracelet. Suggest returning back to the old policy of signing off for a high cost item.
I love JR Dunn...I have purchased a few items from them over the years and have always been so happy about my purchase. Best Jewelers around! Everyone is fantastic - love them
So far I am very happy with the ease of this purchase. I would not have purchased such an expensive piece of jewelry online without your return policy along with shoprunner.
Steven was incredible and literally went to the store to send me real-time pictures of the watch I wanted. Professional, helpful, just overall great experience.
We always have a great shopping experience at JR Dunn. Trish is absolutely amazing and the online ordering team is awesome. We purchase all of our jewelry from JR Dunn. You are treated like family.
Overall great job. Only negative was when using holiday bonus gift cards the website would not accept which took me awhile to figure that out. Should have stated on the cards to call to use.
Great John Hardy Bracelet. Just on the fun side. I showed my best friend a picture of the Bracelet and he drove to your shop and ordered one. Thanks Jeffrey
Thank you for an easy method of shopping for something that seems so hard to find! I would recommend to my friends if they need in the future, good luck in your future endeavours!
The product came in efficient time, was packaged beautifully and was very protected. Very impressed with this company. Will be purchasing from here again!
Kayla went above and beyond finding me these limited edition earrings. She kept in touch throughout the ordering and shipping process. 5 stars all around.
They were excellent to deal with. Item wasn't in stock but received it within one week anyway! The necklace was ever more beautiful than it appeared online. Just the right size and very sparkly!
The experience was ok but you guys have to stop using fed ex. It took 4 days for the package to go 75 miles smh, And I almost got my money back because of that.
An online sales agent helped me with a product they were out of stock on, special ordered for me and honored the sales discount advertised. I will be buying from J. R. Dunn again!
- Visit Website
- Lighthouse Point, FL, United States
- Edit business info
Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members