Overview
J.R. Dunn Jewelers has a rating of 4.8 stars from 2,538 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service and roberto coin. J.R. Dunn Jewelers ranks 132nd among Engagement Rings sites.
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Great experience in purchasing the gift. The earrings turned out wonderful and my Aunt adored them. They are quite small but look gorgeous once on. Highly recommended.
Love my new "signature piece", the diamond initial L pendant necklace by Roberto Coin. I always get the best service, price and quality, which is why I keep coming back to J.R. Dunn!
Could not have been more satisfied with and ease and speed of my order. Would recommend to anyone that they will enjoy purchasing from J. R. Dunn. Their care and concern was obvious.
Overall, the shopping experience has been great. Both Steve and Cheryl were very helpful in assisting me with finding the products that I was looking for.
Great product and great service overall. However the Michele watch did not come with proof of authenticity nor warranty. This is quite concerning.
Thank you
Great shopping experience and item I wanted! Fast shipping from a trusted store!
JR Dunn is my 'go to' store for fine jewelry! Excellent customer service!
Very much appreciated the contact made with me to ensure accurate and timely delivery in time for Christmas. My daughter was thrilled with her gift. Thank you!
Disappointed initially to find these earrings were not in stock. No where during the ordering process was this mentioned and I only found out when I had to call customer service.
I was pleased to find this necklace on your website. You have a wonderful online selection of John Hardy pieces, and I have always been very happy with past purchases.
Cheryl made the whole thing a breeze, I loved her approach and responsiveness. Even though the watch I originally wanted was unavailable she gave me plenty of options to love.
Steven has been very helpful. I would not have made the purchase without his help. Thank you!
I am completely satisfied with this purchase. My wife loves her new watch.
Thank you for including me on your sale! Quality of earrings poor. Short stem and small post caused the earring to fall out the first day and I lost it!
Excellent service and attention to detail from Steve Pryor. Steve kept me informed through all parts of the process and always made himself available for any questions. Thank you!
Satisfied so far. After he receives the bracelet lets see if we need to exchange it for a larger one. That is what I'm hoping for a smooth transaction.
Need to fix after hours chat service. The repeated automated response made it seem as someone was there but being rude by asking the same thing over and over. Other than that everything was superb!
Really easy to find what I was looking for, reliable delivery and great support on the phone. Will buy again through the website as they have great deals.
I didn't expect to get as wonderful customer service as I did with my experience in buying a special gift for my husband. I had ordered a special bracelet that he had wanted (and with a special promotion price), was very happy, and excited to receive his gift by his birthday. But when the pkg arrived, it had been tampered with, and the item missing! I contacted JRDunn, and they were wonderful in making sure I was secure in knowing they would handle the situation-order a new bracelet for me, and had it shipped overnight, with it's special gift wrapping and bday note :)) Would def buy again from them, and love that it is a family business, who really care about their customers, new and old, and treat with respect. Thk you!
So looking forward to seeing this bracelet! This is a gift for my wife who has many Hardy pieces; she's very tall and thin with large wrists so the size really did matter! Best of the seat to you!
I was extremely happy with my delivery notification. Also, even though, one item had to be ordered, it was fast and efficient. I got everything before Christmas.
The pictures of products were very clear and the detailed descriptions were helpful. Your savings promotions are what keep me coming back to order more from you.
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- Lighthouse Point, FL, United States
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Business History
While at IBM, Jim met his future wife, Ann Marie Pelliccia, who was working as an executive secretary. Like Jim, she was driven by an entrepreneurial spirit. She was 10 years old when her family immigrated to this country from Italy. It didn’t take long for Ann Marie to master the English language and become the interpreter for her father’s cabinet-making business. She went to work every day after school with her father from age 11 until she graduated high school. Soon after, she joined the team at IBM. “It was IBM that helped us forge our philosophies about customer service and business ethics,” said Ann Marie.
The couple married in 1969 and together decided to take a chance by starting a jewelry business. With their savings of $10,000, the couple purchased a small house in Hanover, MA and converted it into their first jewelry store, The House of Gems.
During the first year, their store was burglarized and every piece of jewelry was taken, including customers’ repairs. To make matters worse, the Dunns were in between insurance policies. The couple went from door to door informing and reassuring each client that their prized possessions would be replaced. Ann Marie and Jim paid for the stolen jewelry out of their own pockets to preserve their reputation of integrity and trust.
Word spread when the couple made good on their promise, and business began to grow by leaps and bounds. The House of Gems soon outgrew its tiny location. Jim and Ann Marie relocated the store to a nearby mall in South Weymouth, MA and changed the name to J.R. Dunn Jewelers, emphasizing the importance of the family-owned and operated business.
In 1978 the couple relocated to South Florida and opened a small jewelry boutique, serving a select clientele by appointment only. This is when the Dunns were fortunate enough to have 18-year-0ld Robert Pelliccia, Ann Marie’s brother, come on board at the age of 18 and eventually start creating one-of-a-kind custom creations for their discerning clients. It didn’t take long for J.R. Dunn Jewelers to outgrow its location once again; that brought about the monumental decision to purchase a 6,000 square-foot building on Federal Highway in Lighthouse Point, Florida.
Today, J.R. Dunn Jewelers has expanded to 8,000-square-feet showroom in Lighthouse Point and is an Official Rolex Jeweler conveniently located between Boca Raton and Ft. Lauderdale just and just under an hour from Miami.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members