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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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They're products are very good quality. If you have a problem with installation or setup, the customer service department will help you out, and if they can't, they will direct you to where you can get the help you are looking for. Always a good experience when I purchase from J&P.
Very helpful in store, employees very knowledgeable
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Bought some grips. They were equipped with some palm throttle lever, which on other brand is removable. These are not and will never work with my setup, even if I liked this feature, which I do not.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
It took.longer then normal.
I have been ordering from JP for a while now and I seems like the shipping department a taking s nap...
Thanks for reaching out to us, Robert. We appreciate you taking the time to write in. Hearing from customers directly regarding their experience can only help us improve as a company. Feel free to let us know if we can be of any other assistance.
Purchase ok but shipping worst ever.claiming items were in stock it took over 8days for delivery.DEnnis kirk will put you out of business.Never had more than 2day lag in delivery wth DK so J&P cannot claim fault of shipper.Lost valuable riding time
Hello Robert, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
My order was received and shipped very quick and the product was packed very well.
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I've been waiting on parts for about a month now. You guys need to get your $#*! together!
Joe, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. I have privately reached out to you regarding your experience you should get an email shortly.
Good product faster delivery than expected……………………………,,,
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
I order more then the average person from jp Never any issues. And my last couple orders that had V Twin manufacturing parts has me questioning ordering anything again.
We are so sorry to hear that,Chris. That’s not what we pride ourselves on and we are disappointed we let you down. We have privately reached out to you regarding your experience you should get an email shortly.
To find things that fit on an 2007 FXSTD Deuce. That taillight is a PITA and I had to silicone in the old one to get it to stay. The new one snapped in with the rubber seal like it was factory new. Water proof USB ports, and a throttle paddle that makes things a LOT easier with my cramped right hand (pinched neck nerve). 100% again J&P, many thanks - MJ
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Ordered front tire for my bike 3 days ago and warehouse still hasn't released my order to be filled and now I can't ride this weekend cause of your alls hold up last time I buy from yall
Joseph, we are so sorry about your experience. This is not up to our high standards, and we will share your comments with our team to address this immediately. We have privately reached out to you regarding your experience you should get an email shortly.
Update: Thank you for allowing us to resolve your issue. We are glad we could make things right. Ride safe.
Try to change a tire size ordered minutes after ordering and was told I had to wait until opening time at 8 o'clock and then I was told it was too late. I will never order from them again.
Carl, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
It took 11 days to receive my order. The part did not fit my bike, and I had to pay the shipping to send it back
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!
Takes to long to get parts. Returns cost to much to return. Starting my own website to sell over stock.
James, we're sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.
Haven't gotton package yet. 3 days tops when i order from you. Expected to recieve it in 9 days. Unacceptable.
Hello Abel, we apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue. We will get this to leadership to look into further.
The product that I was looking for was easy to find for my bike. 2 day shipping to my house.
Prompt, professional, attention was given to me by the employees I spoke with during ordering my motorcycle tires!
I had a credit from two years ago and you automatically applied it to my recent order. Great service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback. We are always happy to hear that we have achieved our goal of a great customer experience. Ride Safe!