Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Bought a speed sensor hoping it would fix my issue. It happened to be the problem. Glad j&p had it and at a much better price while also arriving early.
I was very surprised and thankful for the fast delivery after I made my order. The buffalo bars I got were exactly what I expected. 👍🏼
I have heard about this helmet but when I got it and tried it on, expectations raised and were fulfilled.
Great helmet.
I've never really had any issues. My only complaint would be the website could use some work. Ordering online can be a hassle with having to keep entering your year make and model looking at different parts.
J&P cycles has a good variety of parts and options for my Harley sportster. Always have fast shipping and good customer care.
I ordered, as described on the website, a complete wiring extension kit for installing longer wires for handlebar switches. I ordered this kit for my 2006 Sportster since I was putting on taller bars. When it arrived, it had no wire extensions for the turn signals, which are definitely part of the handlebar switches.
To J & P's credit, after I called about this, they did send the additional wiring extensions and connectors. However, it took almost 2 weeks to get the first shipment and another 6 days to get the remainder. Very slow shipping. Overall, it was not a good experience, but ended up ok.
Very good company. Great customer assistance. If a product doesn't fit or work they will take it back and refund or replace
Not Rossi, but what I needed, sent quickly, with free shipping and not Amazon. What else could I want?
Went smooth. No problem. Stock options large and available.
Easy to navigate Website. The tire I was looking for was I. Stock and delivery was quick.
I bought this bracket cause I needed adjustability. The pic shows the mounting holes as "slotted" they are not. They are fixed holes therefore the bracket is useless for me. It seems well made….but again show an "actual" pic of said product.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Always enjoy purchasing from J&P Cycles. Site is easy to navigate and product display pages are comprehensive.
Easy to use and easy to talk to people that no what you need
The original battery I purchased lasted 6 months and started to have issues with it. Was able to get someone on the pone right away. After having it tested they issued me a credit and I was able to buy a new battery with more cranking amps. Great service. Hopefully this battery lasts longer.
I ordered parts at the website said we're in stock paid a little extra for 2-day shipping,received one of the parts 5 days later,second set of Parts was going on a week and a half, contacted you guys and got a response, said a credit was put on my account for future purchases so overall satisfied
Called and they resent my order, received any timely manner very happy with JP cycle
Good parts at a good price. Easy to navigate website. Shipping was fast. They got my order right.
Got my package very quick and was happy with it instantly
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.