Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Fast service quick delivery delivery expect to get parts as quick as I came to my house
They had the part I needed for my 2002 Harley. It came quickly and didn't cost me an arm or a leg.
Issue with tracking #'s made it seem I was missing an item, they quickly corrected and got my order sent the next day
Shipping was far less than mediocre. UPS allowed for my package to be signed for by someone else.
Shopping online looking for an upper chrome belt guard for my 09 Harley Rocker C, I came across (order) # ******* it stated WOULD NOT FIT I knew it would from all the research I've done. I received it today and installed it immediately. Love the final touch. 👍🏼
Great products, prices and shipping services.
Smooth, quick delivery and product was exactly what I expected
The equipment I ordered was to be guaranteed fitment for my motorcycle. I believe that to be a subjective statement as it required field modification to appropriately fit my bike. It was close, just not that close.
Always smooth and easy. Previous customer and will be back again.
Jo cycles has the best prices and fastest shipping. Been a customer for many years.
I will do it again no problems ordering I have to c if it fits
I'm totally happy with my order and the future discount. Quick response and very satisfied with they're feedback
I tried the promo code "JPCTM5RD" and it apply to my order, but I went the order anyway
Simple and easy. It installed extremely easy. Appreciate all help from your customer service people thank you.
Easy to use.fast checkout setup and fast delivery.
I had to drill out one hole to make all the screws holes line up.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Knowledgeable staff, great price, fast, free shipping, thanks!
Able to find what I need, check for fitment quickly
A++++++++++++++++++++++++++++++++++++
Thanks!
Mike.
I enjoy shopping in store at my J@P Cycles store. Employees are always helpfull and friendly. They will go out of thier way to look up answers to questions you have if they are not sure of the info. The place is always clean and organized.
Great customer service. Parts were exactly what I needed and received in just a few days. I shop with them all the time and plan to continue
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.