Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
The spring broke on saddlebag latch. Ordered this replacement and was a exact match. Simple installation, no problem.
Everything was as it said it would be. Highly recommend buying from here.
Quick, easy, simple to order, reasonable prices... Great selection quality merchandise.
Good price and ease of ordering. Product arrived in great shape and arrived sooner than expected.
Never had a disappointing experience when ordering.
Was easy to shop for the part I needed, and the value was cheaper then other websites
I ordered the tires they came quickly as always i do my research on tires or anything i put on my bike the tires are good so far and getting them shipped and received by jp cycles was easy as always the new tires seem to have good tread depth and stability features and they handle great making the bike feel a little more planted on the road.
Not my first order. You guys are awesome. Thank you!
Well packaged item, fast delivery, good price too. Very happy with the experience.
Customer for years. Fair prices and fast shipping. Will continue to be a customer for years to come
I ordered Quickly adjustable push rods what I received was basic adjustable push rods. This created more work than anticipated but still got the job completed. The reason for 3 stars is that when something is ordered the people doing the shipping should pay more attention. The employee at the store that helped me was great and showed me on the computer screen my order so I knew exactly what I was supposed to receive. The problem was at the warehouse and the packaging employee. Luckily it wasn't to big of a mistake. Maybe my order would have been correct if I would have ordered on Amazon.
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Ordering was easy. I received the product in a timely manner. Product was exactly what I ordered.
Love it, it's easy to order and it was in stock. Plus it makes my 2009 road king sound aggressive and I love it.
Great process. Fast shipping, got the product I wanted.
Had to reorder this part because you sent me one that doesn't fit my bike.
Been buying for years from you good prices good service but would love it if you bought back the catalog
Have been buying from jp cycles for years fast shipping easy ordering miss having catalog when building custom stuff can't go by model and year was nice to flip through pages and look at different products going online is just not the same
Fast and friendly speedy shipping product was just as described
The mount I ordered arrived on time and fit perfectly
The whole process was quick, and easy. From their product selection, reviews, videos. After the voice was made the pay options, and even the updates that are given, and the timely delivery.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.