Joss & MainReviews 1,338

I LOVE Joss and Main, thought I had hit the home décor & furniture jackpot when I discovered this site a few years ago. Everyday I love to shop their site for the new events, it gives me motivation to decorate my new home and my family and friends homes. But after countless orders of damaged items, items that don't look anything like the photo on the website and orders being cancelled or take 3 months to arrive... I think I'm done!

Today was it for me, I had ordered a metal wall hanging for a wall space in my house that has been empty for 6 months, thought I had found the perfect item, but when it arrived I was very disappointed, the look, color and shape were not as I expected. I promptly contacted customer service and they are issuing a refund as I type this. But this isn't the first time I've come across an issue like this. J&M does a great job of showing a photo or two of an item and you think that's what your going to get, but its not. Colors are not described or photographed properly, descriptions are not accurate and shapes and mechanics of an item are not as they seem.

I will say Customer Service has always been top notch, when I've called on an order that took 3+ months they were on top of it, if something is damaged they offer a credit very quickly and when I've inquired on an item regarding manufacturer or product materials they quickly respond. I just wish the product was as good as the service!

My suggestion to Joss & Main would be to include more photos, fronts, backs and close ups of colors and to also give more detailed descriptions.

The 2 stars I've given are for the items I ordered but I would give customer service 5 stars! Photos attached are the photo from the event in photo 1 and photo 2 is how the items is so warped and damaged it can't even hang properly on the wall.

I love your site. I like the selection, I like the customer service, I like the prices. I have been very happy with my many purchases for my new home.

I ordered 8 different rugs last weekend. They cancelled all of my orders without even notifying me when I was waiting for shipping information on my rugs. They finally after I signed into my account to get shipping information sent me one email even though i had 5 different orders. That said sorry we mis priced these items and they are being cancelled. What kind of customer service is that! NONE they are supposed to honor there pricing.

Very upsetting. I WILL NEVER ORDER FROM THEM AGAIN!

If you can't even get onto the website without giving them your e-mail address, something is very wrong.

What a great experience. J&M have so much to explore and at your own pace. They offer everything for your home then some. Enjoy, enjoy! If you like browsing and know what you are looking for you will find it here! Just try to control yourself or maybe not just have a good time.

I love Wayfair and naturally assumed Joss & Main would be on the same level since Wayfair owns J&M. Wrong! I was in the process of buying a bed that I've been stalking over on Wayfair. I saw it was priced almost $200 less at J&M. When I went to "place my order" the item rang up more than the price of Wayfair. When they include the $125 for "additional shipping", you quickly realize you aren't getting a deal at all. Plus I didn't like the shipping details stating buyer is responsible for moving the items from their truck to curb side. Please! Wayfair needs to revamp the company big time. In the meantime, I'll continue to admire the items they have but won't go so far as purchasing from them.

Joss & Main made a mistake on pricing for a rug that I ordered. I looked everywhere for the perfect rug - found it - and now they have cancelled my order based on a mistake that THEY made. It's so unfortunate as I love browsing their site and often find unique items. I'm amazed that they are not honoring their posted price, they obviously don't care about their reputation. I'm in the process of staging a house and in the spring will be furnishing our new home... BIG MISTAKE JOSS & MAIN, BIG MISTAKE. You have lost a customer for life.

I ordered a rug and following day they canceled my order. They stated the price was wrong. I was charged in full sent a conformation and a estimated ship date. I spoke to a customer sales representative who said they would not even offer me a discount on the item. They also stated this is a common issue with Joss and Main. This site is a waste of time. They should have honored their mistake and completed placed orders. It is now two days later and i have still not seen a refund on my credit card.

I ordered a rug from this Merchant and they cancelled my order because they claimed they inadvertently charged the same price for all the sizes.of the rug. I went back and checked on line and the price for the smallest rug was 3 times the size of the rug I had ordered. Not only did they not honor the price on line, they wouldn' t even offer free shipping or a coupon for a replacement order. I will never order from this merchant again.

Simply put, I LOVE JOSSANDMAIN! My home is filled with items ordered from this site. I am inspired by and love to put together from the fire sale themes that reflects my decorating style. My style tends to be contemporary, glam, chic, a bit Hollywood (I am after all, from southern California) but love organic living as well. JossandMain offers every taste of home decor (and fashion accessories) that a design craze like me can only dream of accessing. I am obsessed! My home is work in progress but happy to fill it with JossandMain collection.

I absolutely love Joss and Main. Beautiful items at great prices. Customer service is beyond amazing. I've bought a desk, chair, ottoman, jewelry box, tray, pet bed, wall art, bedding, dresser, storage towers, picture frame, faux flowers, pillows, etc... and will definitely purchase again!

Unfortunately what you see on the screen looks better than what you get in real life. For some reason, in the three orders, something has been broken. I don't know who is handling the shipping end, but it has been a problem. I'm trying them one more time, and if I have the same issue, I won't buy from them anymore.

Stuff on screen looks better than in real life, quality wise.

Joss & Main never disappoints me! Whether you are just perusing their beautiful merchandise, or buying some lovely items for home décor, you will not be disappointed! Their variety is never dull, and the only reason that I don't get on their site is to take a little respite from shopping, because it's rare that I visit their site and not make a purchase. I have only had to return items on one occasion, and it was quite simple and painless! I have compared their prices with other sites, and the value can't be beat!

I found the web sites basket and checkout process a nightmare. I provided the vital bank details etc before I could view and amend my shopping list which didn't work constantly. I had items in my checkout that didn't correspond to the total cost, which doesn't indicate the shipping cost until I agree the nonsense total costs. Emailed customer service as concerned as to the safety of my account details. No one has return my email. Why don't the y have a phone number, amazon do, all uk shopping sites do why not jandm. Don't feel they are trustworthy.

Poorly designed web site, cheap quality items, slow delivery, poor customer service, terrible return policy! Don't be fooled by the glitzy photos of items! I feel like a fool for having fallen for their fakery. Don't buy from this site!

Wonderful items and a great selections wide variety

Do not shop here!

Service is very poor, items are often late (over 2 months), no refund given for shipping costs, so you end up out of pocket. No compensation for late delivery.
Items are often not as described or the description is very poor and the photos not representive of the item.
The quality of items is poor, they are not high end products.

I have ordered three items on separate occasions from Joss and Main only one transaction has been satisfactory.

I bourght a king size sheet, it was not as discribed on the website, it was jersey cotton not the crisp white cotton sheet with a high thread count that i expected.

The returns does not include the shipping so you will end up out of pocket, this is terrible customer service, other internet sites manage to reinburse customers the full amount, including shipping

The cushions i ordered were over 2 months late being delivered, no discount or compensatin offered. Terrible service. And again once they did arrive they were not as expected. They were not cushions with a cover and an inner but no removeable cover and the material was not as expected and the general quality was very poor. The photos on the site do not represent the products.

I will not be shopping with Joss and Main again, this is not a high end website and it is not good value for money.