Jollmall

My elderly mother ordered from this company. Trying to return an item was terrible. Shoes that were made of plastic and a safety hazard had to be shipped back to China and the cost to return outweighed the price of the shoes. It took 5 emails to customer service before they would provide me an address of where returns were supposed to be shipped to and if you forget to provide the tracking number once you ship then you won't receive any refund. AVOID!

Wish I had read the reviews before I bought pair of boots Way to small, there was no return policy and I've had them a month and they're already falling apart at the seams, worst quality ever. There's no offer for return, refund or partial refung.

Where do I start?... Looking at the gallery of nice looking shoes colors sizes even prices. Ok let's start ordering not one pair but two pairs. Ok, will send tracking number when order is ready two weeks later there's a package at my front door. Surprise a package a pair of shoes not in the box in a plastic bag open the bag up the shoes the beautiful shoes that I saw online in this gallery was very I repeat! Very disappointed quality cheap material cheap shoes plastic even at the bottom White rim around shoe is paint over plastic there's no grip can't afford to even walk outside with them on let alone let it rain I might fall and bust my head the strap around the shoe is cheaper than a purse strap. All I can say is buyers beware..

The boots I bought size is too small and I cannot reach anyone for return. No phone can call, sent two emails but no response at all.

I ordered a pair of shoes for my daughter in January 2022, they sent completely different shoes, (see photos attached) so I emailed (because they don't have a customer service number) them and they said they didn't have the shoes I ordered anymore and that I could pick another pair, so I picked another pair of shoes that were about $10 cheaper and they still wanted me to pay for shipping. I told them I just wanted a refund instead because I was not spending anymore money for their mistake. It is now September and I still never got my refund nor the pair of shoes that I ordered. Bottom line is…there are so many shoe shops online. For your sake, don't waste your time and money on this site.

I ordered over 2 months ago still have not received my order I would give 0 stars an would not recommend purchasing from this place

When my sneakers arrived I was soooo disappointed, they look nothing like the advertisement. The sole of the shoe is made of plastic as of a doll will be wearing them. The sneakers came in a plastic bag. What a shame, I paid over 50.00 dollars for a shoe worth 2 dollars.

Jollmall contact on paypal is Kaaum. Same company, same outcome.
See Kaaum.com with their reviews. Don't buy from them as you can see from the reviews.
High risk on being cheated

Any online shop powered by Shopify is a scam. In About Us the vague and general description is the first clue.

Case pending with PayPal. Stay away. 2 months and still getting "don't worry, we will take care of you" response.

No refunds and they don't post an address to mail it back, probably on purpose. The only info u get is their email!

I never received my order from Jollmall. My ord was cancelled without notifying me. I req a refund!